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EPOS | Sennheiser DW Office Wireless Headset (DW10)

25% Off
RRP  $500 SAVE  $125 Now:$375 inc GST
$ 375

Availability:OUT OF STOCK - Please click above or call us for alternatives

Condition:NEW in box

Warranty:2 Year
100% Australian Stock and Local Support

  • WORKS WITH - Desk Phone + PC
  • 12 hour talk time
  • 2 wearing styles incl.
  • Premium audio quality
  • Personal nameplate
  • Up to 180m wireless range
Covid In Stock Headsets
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What's in The Box
Product Overview

Sennheiser DW Office Wireless Headset

The Sennheiser DW Office wireless headset is one of the best in the multi-use product category, (ie phone + PC) The Office range have tandard noise cancelling micro[phone & multiple wearing styles so you can’t go wrong if you change your mind (or get a new staff member).


If you’re looking to answer calls away from your desk you'll need an HSL10 handset lifter or an Electronic Hook Switch depending on the phone you have (call our staff for assistance). The HSL10 fits on your telephone base and lifts the hand piece up or down when you push a button on your headset, letting you answer and hang up on calls from anywhere in the office. A handset lifter for this headset is available separately, or as a great value pack. The Sennheiser lifter is unique in that it can be programmed to recognise 2 different ring tones and alert you accordingly so you don't have to launch into your company spiel for internal calls.

As a company we’re proud to be able to offer DW range to our clients and we challenge anyone to find a better headset range.  Sennheiser, the headphone gurus, have well and truly stamped their authority in the headset market with this brilliant series.  The golden rule of headsets is to buy the best you can afford and, for this reason we hope your budget lets you put the DW Office on your shortlist.

So let’s start by reviewing…

The Good

It’s not so much ‘the good’ in this instance as ‘the great’. We may sound biased but the Simply Headsets staff can choose to use any headset they want, and since its release, more than 90% of our team have switched from the usual suspects to a Sennheiser (we suspect the rest must have been too busy so far to change!).   That said, we challenge you to find a better sounding, faster charging, more intelligent, feature-packed headset - because we know we can’t (unless you want mobile connectivity too...).

To start off, the HD voice clarity is brilliant. If you’re on the phone all day you’ll know that the clearer the sound, the longer you can listen.  HD is like 3D for your ears!  This feature is also a must if you’ll be using your headset on the computer, as it makes the DW Office a great headset for SKYPE, Dragon Naturally Speaking, Dragon Dictate or any other voice recognition software.

A little secret is…

...because the Sennheiser DW Office can connect to your computer, you can listen to any music on your computer through the headset.  It’s great for slow days in the office or to simply give you some tunes to listen to.  As soon as a call comes in the music stops, and after the call it starts again. Genius! Audiophiles please note this headset is optimised for voice communications, not music, so you won't get the normal Sennheiser quality sound when listening to your tunes, but it's still fine to bop out to.

From 2017 the wearing styles for the DW range changed. They still come with a headband wearing style, but they now also have a further attachment which allows for earhook and eartips to be worn. If you ONLY want to wear with an earhook without the earbud in your ear - (if you've had a pre 2017 DW, that's what you'll be used to), you will also need to purchase the EH 10 B which allows you to wear the headset in earhook style without the earbud. For some reason Sennheiser has not included this and sadly you can't really wear the new included earhook style without the earbuds.

How about this for clever; If you’re training someone, all you need to do is get yourself a second DW headset (you can buy these without a base station and save $$$).  Simply place the headset to the base and it automatically conferences both headsets to the call.  The same feature also works if you have multiple users sharing the same phone (eg. sharing a reception desk).  When one user is finished they dock their headset and put it on charge, while the other simply starts their shift by ‘touching’ their headset to the base, which automatically pairs the two devices.  This is simply brilliant for medical offices, hot desk situations and any other job that involves sharing duties, because no-one really wants to share a headset! The headset even comes with a little area that can have a name tag, so headsets can’t be accidentally mistaken. If the desk is in use constantly, call us to discuss the best way to keep the batteries charged up.

The super fast charge is SO handy when (not if) you forget to dock it overnight. Most headsets take an hour or more to charge to 50% but with a DW in just 20 minutes you'll have enough battery to see you up to lunchtime. The DW Office has a 12-hour talk time (or 8 hours on high quality wideband), so even the heaviest user won’t run out of juice. Like the vast majority of Sennheiser products, this headset features ActiveGuard technology to make it G616-compliant. G616 is an Australian OH&S guideline created to protect phone users from loud, potentially harmful noises. These ‘acoustic shocks’ are transmitted down phone lines as a result of electricity spikes, weather conditions, transmission faults and the like. Failure to comply with G616 guidelines can result in fatigue, anxiety or temporary/permanent hearing loss, but Sennheiser’s ActiveGuard means you’ll be protected whenever you are using your headset.

The Not-So-Good

As durable and flexible as the Sennheiser DW Office wireless headset is, if you want an over the head wearing style then we recommend the more durable Sennheiser DW Pro 1 and Pro 2 (they were designed with call centre agents in mind.....). The only thing the Sennheiser DW Office doesn’t do is work with your mobile phone.  If you’re after a headset that caters for your mobile phone as well then the latest Plantronics Savi W700 series or Jabra Pro 9470are all excellent.  However, it is very important to note that these will not work with your mobile phone when outside of the office.  If you are after a headset that works when you’re on the go too then you simply must check out the Jabra Pro 9460.  Also, if you want to get the most from this headset, you’ll need to fully read the instruction manual.  But don’t worry, it’s straightforward and easy to understand and our friendly staff are just a phone call away.

The Verdict

If you want flexibility of wearing styles and the best sound quality around, look no further - you have found your headset. Even if you don't currently need the computer compatibility, it's worth the extra few bucks for peace of mind. If Sennheiser hadn’t released theDW Pro 1 Phone and DW Pro 2 Phone, it’d be fair to say this is almost an unbeatable headset. The only reason you would upgrade to the Pro 1 or Pro 2 is if you want ultra noise cancelling or a binaural (2-ear) wearing style. Other than that, the DW Office is an outstanding choice. We know not every boss will spend just a little more to buy this brilliant, productivity enhancing headset – but we hope that’s not the case for you.

Other Headsets To Consider Before Buying

If you are 100% sure that your office will never need to use the headset with a computer (for dictation, video conferencing such as Skype, listening to audio files or watching You Tube videos (work related ONLY of course)), then the DW Office Phone can save you a few bucks - you get all the quality of the Office, with just telephone connectivity. If you need to use with desk phone + PC but are on a tight budget the Jabra Pro 9450 is worth a look.

The only thing the Sennheiser DW Office doesn’t do is work with your mobile phone. If you’re after a headset that caters for your mobile phone as well then the latest Jabra Pro 9470 or the Plantronics Savi W700 series are excellent alternatives. If you are after a headset that works when you’re on the go too then you simply must check out the Jabra Motion Office


SKU 504303
Product Type Computer Wireless, Office Wireless
Superseeded By 504457
Standby Time 100 hrs
Type of Wireless Technology DECT
Talk Time 12 hrs
Warranty 2 Year
Wearing Style Over the ear + earbud, Over the head (one ear)
How Does it Connect Base unit to phone RJ (handset/headset port), USB
Software Compatabilty Dragon Naturally Speaking, Skype , Unified Communications, Voice Recognition Software , Windows
Ear Cushion Material Leatherette
Speaker Frequency Response 150-6800Hz
Mic Frequency Response 150-6800Hz
Headset Weight 22g with earhook / 50g with headband
Charge Time 20 mins = 50%, 1 hr = 100%
Conference Additonal Headsets 3
Coverage Range [Wireless] 180m
Best Suited For Noisy Office, Quiet Office
Audio Properties ActiveGuard Acoustic Protection, Enhanced (DSP) Digital Sound Porcessing , Mono sound, Noise cancelling mic , Noise protection, Wideband Audio, Wideband mic
This product is featured in Discontinued, Discontinued


  • Long distance wireless range – Up to 180 m (50-80m in a a typical office)
  • Talk time – 8 hours in wideband sound mode or 12 hours in narrowband mode
  • Intelligent fast charging – 20 minutes gives you 4 hours talk time
  • High comfort wearing styles – choose between mouldable ear hook and headband styles
  • Superior Sennheiser HD voice clarity - wideband for a natural sound
  • Intuitive user interface – mute microphone and adjust volume up or down
  • Protected hearing – ActiveGard™ technology protects against acoustic shock and sudden sound surges
  • Future proof - works with deskphone and computer
  • Intuitive and easy pairing – for desk sharing and phone conference.
  • Nameplate for headset personalisation

Manufacturers Description

DW Office is a singlesided DECT headset. Enjoy your calls in HD voice clarity and get natural highdefinition sound for superior voice clarity. Work safely ensured that the ActiveGard™ technology will protect your hearing. Imagine making every call in comfort, and being able to focus on what’s important: the conversation. DW Office connects to both desk phone and softphone.
  • Unique Premium Design – Crafted for comfort
  • High Comfort Wearing Styles – Choose between ear hook and headband wearing style
  • Intuitive user interface – Mute microphone and adjust volume up or down Sennheiser HD Voice Clarity – Wideband sound for a more natural experience
  • Full workday Talk Time – 8 hours in wideband sound mode and 12 hours in narrowband sound mode
  • Intelligent fast charging – 50% in 20 minutes gives you 4 hours talk time
  • Long Distance Wireless Range – In typical office building: Up to 55 m and in line of sight: Up to 180 m.
  • Protected hearing – ActiveGard™ technology protects against acoustic shock and sudden sound surges
  • Boosted productivity – Noise-canceling microphone filters out unwanted background noise
  • Desk phone & softphone – Switch from one communication channel to the other. One touch on the base station to select the channel you wish to call from
  • Intuitive and Easy pairing – For desk sharing and phone conference.
  • GAP compatible
  • EHS (electronic hook switch) only with accessories (e.g. EHS-cable)
  • Mechanical handset lifter accessory HSL 10 available
  • Softphone Call Control Software "HeadSetup" included on CD
  • Microsoft Communicator compatible
  • Automatic acoustic shock prevention with ActiveGardTM
  • EU/AU limit through DIP-switch
  • Nameplate for headset personalization
  • Headset Autolink switch on basis station

Customer Reviews

  • Value for Money
  • Ease of Use
  • Ease of Setup

Great range & sound quality however it has two failings
1. The handset lifter is quick to pickup, but slow to switch the audio. I've tested this on 3 models of Polycom IP phones and it's worse on all this unit that my previous Plantronics one.
2. If you use the earhook, they don't last more than a year due to a design fault where there plastic/rubber meets the metal inside. The earhook splits at this point. Don't believe me? Just look at "frequently bought together" - extra earhooks!

Review by (Posted on )

  • Value for Money
  • Ease of Use
  • Ease of Setup

Quality is good but instillation with the lifter a little more troublesome than we thought it would be. Had them for a while now though and they seem pretty reliable.
Review by (Posted on )

  • Value for Money
  • Ease of Use
  • Ease of Setup

It's Awesome! As we expand, we will be enquiring about getting more
Review by (Posted on )

  • Value for Money
  • Ease of Use
  • Ease of Setup

Instructions that come with the headset are not great. Need more in depth information especially to help with getting it set up with the lifter. Once all working headset is fine.
Review by (Posted on )

  • Ease of Setup
  • Value for Money
  • Ease of Use

Has brought several of these headsets
Review by (Posted on )

  • Value for Money
  • Ease of Use
  • Ease of Setup

Absolutely love this headset!rnrnVery comfortable - can wear it all day - range is good and great sound quality.rnrnThanks
Review by (Posted on )

  • Value for Money
  • Ease of Use
  • Ease of Setup

The quality of this headset is excellent - we were guided to it by our online consultant and her advice was spot on.
At the moment we are using this on our older Commander system but soon we shall be upgrading to a computer based telephone exchange system and this headset ticks all the boxes with this set up too.

Review by (Posted on )

  • Value for Money
  • Ease of Use
  • Ease of Setup

Good sound quality easy to wear and looks professional.
Review by (Posted on )

  • Value for Money
  • Ease of Use
  • Ease of Setup

Great Range Distance Comfortable
Review by (Posted on )

  • Value for Money
  • Ease of Use
  • Ease of Setup

A good piece of kit which support to a good distance within the office area. Free you up from sitting at one spot. Looks good on the desk and good mic + speaker. However it takes a while to get use to as you still have to take the office headset off to get it connected. I would hope it can work like mobile phone bluetooth headset for that price. A good headset to have if money is not your primary concerned. Personally
Review by (Posted on )

  • Value for Money
  • Ease of Use
  • Ease of Setup

Easy to setup - had it set up correctly but didn't understand the sequence of buttons to push in conjunction with my phone - never used phone headsets before. Then made the mistake of reading the quick start guide. Reading the full manual show I had it right the first time.
Review by (Posted on )

  • Value for Money
  • Ease of Use
  • Ease of Setup

This is an awesome headset. It works seamlessly with Skype. I work from home as a Traige Nurse taking calls 8 hrs a day and the battery never fails. It intergrated with AVAYA & I also purchased the handset lifter which means I can answer calls immediatly from the headset. It means I can move around the office between calls to ensure that I am not sitting for 8 hrs. I have been able to answer calls from the back yard which is 50 meters from the phone with perfect clear reception.
Review by (Posted on )

  • Value for Money
  • Ease of Use
  • Ease of Setup

Really helpful staff not only is the actual product look stylish its really easy to use. Very happy with product.
Review by (Posted on )

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Shipping & Delivery of the EPOS | Sennheiser DW Office Wireless Headset (DW10)

All items are couriered for speed as well as security. There is an Australian wide flat rate courier fee of only $15 inc GST no matter how many items you order.

We will not dispatch items if you do not have a physical address and orders will only be dispatched within Australia. International Shipping is not available at this time.

You will always have the opportunity to see the full amount of your purchase, including delivery charges, before you confirm your order.

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What's in The Box
  • Headset (with name plate for ear hook and distance holder)
  • Base Station
  • Power supply
  • USB cable
  • Audio phone cable
  • Headband
  • Earhook and 3 earbuds
  • Name plate holder for headband and name plate instruction
  • Printed QuickGuide
  • CD with Manual, QuickGuide, nameplate template and HeadSetup Installation Program
  • Printed safety guide
This Item Has Been Discontinued

Good news though. We have a fantastic alternative for you. Need help
with your decision? Call us today on 1300 889 728

EPOS | Sennheiser DW Office ML Wireless Headset (DW10ML)

RRP: $500.00
Now: $392.00 Inc GST

This item is currently not in stock, and on backorder.


Due to higher than normal demand caused by the COVID-19 outbreak, this item has sold out at the manufacturer level. Re-supply to Australia could take a few weeks.

If would like to check when this headset will be in stock again, or chat to us about alternative headset options please call 1300 889 728 and one of our friendly headset wizards will be happy to help.

We thank you for your understanding during this time.