Easy Exchange

Our primary goal has always been to give you advice and service that will exceed not only your expectations but also go above and beyond standard commercial law and consumer guarantees.

We understand that sometimes you don't end up with the product you were expecting, but we hope to reduce the chance of that happening by encouraging you to call us before you buy. That way, we know we can do everything possible to ensure your headset is fit for purpose and compatible with your office technology.

If you are looking to place a larger order and would like to explore trial units, please give us a call on 1300 082 505 to discuss your options.

If you've had a chat with our team before buying, but your Simply Headsets delivery arrives and doesn't suit your needs, give us a call or complete the form below (within 14 days), and we'll work with you to find a suitable alternative.

If you do decide to go for a more expensive option you will just need to pay the difference. Of course, if the new headset costs less we will refund the difference!

The following applies to all Simply Headsets customers:

• You must contact us within 14 days of the receipt of your goods to be eligible. (of course over Easter and Christmas breaks, we're flexible on this).
• A maximum of three headsets can be exchanged from any one order.
• On returning your product, goods and packaging must be as new. Please note; If any part of the headset or packaging is missing or damaged (missing foam inserts, plastic bags, manufacturer paperwork, rips, scratches, dints, labels, writing etc), goods will just be returned to you.
• Handset lifters - We’re happy to accept a lifter back as long as the sticky pad covers have not been removed. If you're not 110% sure you're keeping the lifter or haven't confirmed compatibility, it's best to have a colleague help you test it thoroughly before you stick it down.
• The following items cannot be returned; cables, headset batteries, ear cushions or covers, ear buds, ear hooks, neckbands and headbands, charge stands, USB dongles. Ie pretty much all accessories, even if unopened. We urge you to contact us prior to purchase to ensure you're getting what you need. Ear cushions and buds are VERY specific to each model headset!
• If your headset has earbuds we will evaluate them on return and may deduct the cost of replacements from your refund/credit.
• As part of the exchange, the cost of returning the product is the buyer's responsibility, we strongly recommend that you return via a trackable method.

In the extremely unlikely event that you feel a product is faulty on arrival, you are of course covered by the manufacturer's warranty which we are happy to take care of for you. Please don't complete the form below, get in touch with us by email or phone.

Request an Exchange

Please complete and submit the following form. An online RMA form will be sent to you. Once completed & returned, our team will be in touch within 1 working day. Please do not return ANY goods until the form has subsequently been approved and signed by our team.

Again - if you feel your headset may be faulty, please do not complete this form, contact us on 1300 082 505 option 3 or email [email protected]