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Learn more about Office Headsets

How do you set up a corded headset?

Once you have the correct adaptor, setting up a corded headset is as simple as plugging it in to the correct port on your phone handset. If you do not have a speaker phone mode, or your phone does not have a dedicated headset port, then you will need to lift the handset every time you wish to make a call and hang it up at the end of the call.

See our complete range of corded headsets here.

How to set up a wireless headset?

Setting up a wireless headset is easy. You simply plug your handset cable into the bottom and plug the lead from the headset into where you removed the handset cable from. Watch the video for a visual depiction.

The trick is programming your phone handset into headset mode. If your current phone handset has a speaker button, and also has a headset mode, then you can use this for your headset. It means that as soon as you hit the speaker button it will engage the headset. Please note that once speaker is off and headset mode is on that you will not be able to use your speaker phone (very few handset models allow this to happen at the same time).

To return to normal speaker mode you will need to turn the headset mode off.

Your headset mode will be contained within your handset user guides. If you don’t have a user guide please contact your phone system supplier and they should be able to help you. If your phone handset does not have a speaker mode then you will need to manually lift the handset off the phone to make a headset call.

See our complete range of wireless headsets here.

OH & S and Your Headset Rights

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How do you answer calls away from your desk?

To answer call remotely (away from your desk) you will first need a wireless headset. When you are away from your desk (with a wireless headset) the headset will beep in your ear to let you know there is a call. You simply hit the button on the side of the headset and this transmits a signal to tell the lifter (or hookswitch) to lift the receiver and engage the call.

Please note that you can’t transfer any calls from a headset. In order to carry out functions such as phone transfers or placing calls on hold, you need to use the buttons on the phone handset, so you would need to walk back to your desk to do this.

Lifters are fantastic for IT people, sales people, or receptionists that roam around the office. It means they are always contactable. The range of the wireless headset and lifter depends on the room environment. Some manufacturers claim up to 130metres but this is typically line of sight and can be reduced dramatically if there is a lot of metal, glass or structures to block and interfere with the wireless headset signal.

What is a headset lifter (handset lifter)?

A lifter is a device that attaches to your phone handset. It is like a robot that will physically lift up the phone handset to answer calls and also hang the up just like a person has to. If you want to answer calls when you are away from your desk then you will need a lifter or an electronic hook switch depending on the model of handset you have. An electronic hookswitch is better because it has no moving parts and uses the smarts of the phone system to achieve the same as the lifter.

When you are away from your desk (with a wireless headset) the headset will beep in your ear to let you know there is a call. You simply hit the button on the side of the headset and this transmits a signal to tell the lifter (or hookswitch) to lift the receiver and engage the call.

Please note that you can’t transfer any calls from a headset. In order to carry out functions such as phone transfers or placing calls on hold, you need to use the buttons on the phone handset so you would need to walk back to your desk to do this.

Lifters are fantastic for IT people, sales people or receptionists who roam around the office. It means they are always contactable. The range of the wireless headset and lifter depends on the room environment. Some manufacturers claim up to 130metres but this is typically line of sight and can be reduced dramatically if there is a lot of metal, glass or structures to block and interfere with the wireless headset signal.

Headset/phone compatibility: which headset is compatible with my phone?

Wireless headsets are compatible with almost all normal office phone handsets and even basic phones you may use at home.

Corded headsets however are a different story and require the correct adaptors. We have a comprehensive compatibility guide so please feel free to contact our friendly staff before you purchase. Even if you have already purchased a product from us online, don’t worry. We personally ring all customers to ascertain compatibility for dispatching any products.

Do I need a headset amplifier?

All wireless headset models have built-in amplifiers so you can turn up the listening volume well beyond the normal constraints of the telephone system it is attached to. If you buy a wireless headset you don’t need to worry.

If your phone handset has a relatively quiet volume naturally then you may in fact need an amplifier for corded headset models. Some phone systems are quieter than others (LG aria is one). You will also need an amplifier if the room you are in is noisy. A headset amplifier can cost anywhere from $100 to $150, or even more.

Sometimes when you add the cost of an amplifier to a corded headset, it is often cheaper to get a wireless headset. Not only do you get mobility and excellent sound quality, you also get an amplifier and independent volume controls for both speaking and talking, which is great if you are a loud talker or have hearing problems.

Will it interfere if you have a wireless computer network?

If you have a wireless computer network running on a standard 2.4 GHz a wireless headset will not interfere because the following models all run on 1.9GHz frequencies.

  • CS70
  • CS55
  • CS351
  • CS361
  • CS361N
  • CS351N
  • GN 9330
  • GN 9350
  • GN 9120

What frequency does a wireless headset operate on?

The standard wireless office headsets, such as the following models, all use a 1.9 GHz DECT Technology:

  • CS70
  • CS55
  • CS351
  • CS361
  • CS361N
  • CS351N
  • GN 9330
  • GN 9350
  • GN 9120

This is a different frequency than standard wireless office products (which normally run at 2.4 GHz). Therefore theses headsets will not interfere with your other wireless devices.

Conversely, all mobile Bluetooth headsets use the 2.4 GHz frequency, but they also include technology to avoid interference with wireless networks. A Plantronics headset will meet the Bluetooth v1.2 standard which includes adaptive frequency hopping. This standard determines if there are other 2.4 GHz devices and prevents any interference.