Plantronics CS540 Wireless Headset
The CS540 comes with multiple wearing styles and is good for either over-the-head or over-the-ear users, however, it’s compatible with your desk phone only. It’s lightweight, stylish, and comfortable, which means it didn’t take long to establish itself as one of our more popular wireless headsets.
As with all wireless headsets, if you’re looking to answer calls away from your desk you'll need a remote answering device (RAD). For Plantronics this will be a HL10 handset lifter or an Electronic Hook Switch depending on the phone you have (call our staff for assistance or add the headset to cart and follow the prompts). A lifter is a device that sticks on your telephone base and lifts the hand piece up or down when you push a button on your headset, letting you answer and hang up on calls from anywhere in the office. The EHS does the same job but with no moving parts - its's cable that runs from the phone to the base unit of the headset. If you don't get one of these you will need to be at your desk and press a button on your phone (or even worse, have to pick up the handset). Not such a huge deal if you're at your desk anyway but if you need to be mobile, you'll get significantly more work done every day with a RAD
So let’s start by reviewing.
The Plantronics CS540 looks great. Its design is modern and Plantronics claim that it is the lightest DECT headset available in the market. What we like is that it allows both over-the-ear and over-the-head. It is much more comfortable than the previous CS60 for over the ear wearing and the headband compliments the design and user for over-the-head wearing. This means that it will suit virtually every user and you won’t have to buy different models for different staff which is important. The sound quality in all the new CS500 series headsets is very good and incorporates their Enhanced Digital Signal Processing (DSP) technology which is said to deliver more natural voice sounds. We don’t dispute it but we think you’d have to be in a lab or have canine hearing to pick the difference. They have also cleverly incorporated a new Voice-Dedicated DECT™ technology which means that it eliminates interference from wireless networks you may have in the office. As more and more devices go wireless this is very important.
The CS540 also offers a noise cancelling too microphone. This cuts down much of the background noise (for your client) and really is a must in any busy office environment to give a professional impression of your company and not make you sound like you're in a crowded call centre. If you have a very loud environment you should look for an “ultra” noise cancelling headset. The Plantronics CS540 also allows you the ability to conference in other headset users (up to 3). This is a brilliant feature of most modern headset and really useful in most offices & call centres for training, call disputes and conference calls.
Plantronics has also given the CS540, and their other models in the new line up, a very intelligent adaptive power system that increases or reduces power consumption, based on your distance from the base station. This extends battery life and gives you up to 7 hours talk time. Other headsets offer longer talk time and the compromise is because of the lightweight design as the battery has to be smaller than normal. If you are on the phone all day do consider other brands or look at the CS510 and CS520 for which you an purchase an extra long life battery.
The CS540 wireless headset also features SoundGuard technology. This protects phone users from loud, potentially harmful noises. These ‘acoustic shocks’ are transmitted down phone lines as a result of dangerous customers yelling, blowing whistles, electricity spikes, weather conditions, transmission faults and the like. Without this feature you could potentially suffer from temporary/permanent hearing loss. Plantronics SoundGuard means you’ll be protected whenever you are using your headset. All modern headsets have this technology and brand it in their own way. We recently had such an issue at Simply Headsets - on a conference call with Plantronics we experienced an odd intermittent high pitched very loud beep on the line which just wouldn't go away. This wasn't an issue for Sophie who was wearing a modern headset (Sennheiser DW Pro 1 if you're interested) but Kim had still been clinging to the past with an old CS351N and had to hold the ear cushion so far away from her head to avoid the searing pain the beep caused that she couldn't hear most of the conversation. This was the tipping point for her and she now has a lovely new headset that also protects her hearing.
The main downfall of all office-only wireless headsets like the Plantronics CS540 is that they don’t work with your computer too. The future of headsets is moving towards voice and computer convergence. This simply means that more people will start to use their headsets for softphone IP applications, VoIP (like Skype) and voice recognition software like Dragon Speak 11 and MacSpeech. Products like the CS540 and the other 500 series models are all for the office phone only. Plantronics have recognised this and brought out a cable that replaces the base to phone with a base to USB cable so you can use the CS500 series with computers, However this cable makes the headset significantly more expensive than just purchasing a headset that connects to both devices anyway and let you easily toggle between the two.
More & more business use mobile phones as well as desk phones so they're always contactable. Again the CS540 just won't work with a mobile (and there's currently no way it ever will as it's a DECT wireless headset, not Bluetooth). If you need this functionality check out other models like the Jabra Pro 925 to add this convenience. Of course you can also get Tri-fecta headsets that work with desk phone, computer and mobile. Please, we implore you - think about what your future might hold - it works out MUCH more cost effective to get one headset to do everything than just getting another headset for PC or mobile down the track, not to mention the added convenience of one headset to easily flick between devices.
Due to the modular nature of the headset there is a bit of a design flaw which is MOST unlike Plantronics. If you wear the CS540 in the headband style and like to flip the microphone up out of your way this is quite stiff and you need 2 hands to do so, plus it can fall out of the headband - clearly not ideal. You can get around this, just be super careful when moving the microphone boom out of your way. If you're not the careful type and already know you want a headband style, take a look at the super comfy CS510. or CS510. or Jabra Pro 920.
For office only phone applications the Plantronics CS540 is a genuinely good headset. It ticks the boxes for about 90% of buyers who will only ever use a headset with a land line. The only real detractors are the talk time (if you are busy on the phone all day it may not be up to the task) and the headband issue.
Other Headsets You Should Consider Before Buying
If you're buying for a few people or if you'd like an earhook wearing option, Simply Headsets has an exclusive version of the Jabra Pro 920 which also includes an earhook Click here to see it.
You simply must look at the Sennheiser D10 Phone. It's their offering in the more budget range and absolutely worth the very little extra for the additional features & quality, particularly if you're on the phone alot. It also comes with 2 wearing styles in the box . If budget is your top priority, have a look at the Jabra Pro 920.
If you want a duo headset (to go on both ears) the Jabra Pro 920 Duo is currently the best value but if you're brand loyal to Plantronics the Plantronics CS520 is super comfy. If you want to cover both ears because your office is quite loud, the Sennheiser DW Pro 2 Phone has an ULTRA noise cancelling microphone so your clients won't hear your noisy colleagues.
If you know what wearing style you’re actually after then you would be better buying a model specifically designed for that one purpose. The CS510 for over the head, the CS530 for over the ear etc. If you want the best quality sound that (actually not much) money can buy then Sennheiser is your new best friend with their Sennheiser DW Pro 1 Phone.
Many people are buying multi-use headsets to keep their options open. If convergence is in your future, then it pays to cover your bases now rather than having to replace your headset down the track. Check out the price difference between this and the other models which offer unified communications (office phone + computer + mobile phone) for not much more and it will future proof your headset purchase. The Plantronics Savi W740 has the same multiple wearing styles but can also be used with computer and mobile.
For just desk phone and computer Jabra offers the best value Pro 9450.
To connect to just desk phone and mobile, check out the Jabra Pro 925
|Type of Wireless Technology
||Voice dedicated DECT
||2 Year (Direct with Manufacturers)
||Over the ear + earbud, Over the head (one ear)
|How Does it Connect
||Base unit to phone RJ (handset/headset port)
|Ear Cushion Material
|Mic Frequency Response
||up to 6800Hz
|Conference Additonal Headsets
|Coverage Range [Wireless]
|Best Suited For
||Noisy Office, Quiet Office
||Mono sound, Noise cancelling mic , Noise protection, Soundguard, Wideband Audio, Wideband mic
|This product is featured in
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