Call us Today 1300 889 728

Proudly Australian Proudly Australian

Call Our Friendly Experts

1300 889 728

Free Lifetime Support

39,379+ Happy Customers!

Sennheiser DW Pro 1 Wireless Headset (DW20)

24% Off
sennheiser.png
RRP  $499.95 SAVE  $118.95 Now:$381 inc GST
$ 381

Availability:IN STOCK for express delivery

Condition:NEW in box

Warranty:2 Year
100% Australian Stock and Local Support

  • Outstanding Sennheiser sound quality
  • Ultra noise cancelling mic
  • Up to 12 hours battery life
  • Rapid charge feature - 4hrs battery in just 20mins
  • Robust but stylish design
  • Conference up to 4 headsets - perfect for training or phone conferencing
  • Does not work with mobile phones
Does this headset work with my phone?

If not, please call us on 1300 889 728

Payment Methods
FREE SUPPORT Forever and Always

FREE Lifetime Support

Forever, always, tomorrow, next week, next year

We love talking about headsets, and we love helping you find the right one. Before you’ve even made a purchase, give us a call to tell US what YOU want, what you need, and what you expect. After you’ve made your purchase, we’re with you every step of the way, with FREE remote lifetime support.

And when we say lifetime support, we mean lifetime support... no matter how far down the track, our experts are here to answer your questions, help with troubleshooting, or give you technical support.

Express Courier Delivery Flat Fee only $10 Oz Wide

Express Courier Delivery

Australian-wide flat rate of $10

We send out all of our items with speed and security in mind - over 46,000 packages were delivered to Australian businesses by our Express Couriers last year alone.

No matter how much you order, and no matter where in Australia you are located, you’ll only pay a single flat rate of $10 including GST.

FREE Returns No Hassles

FREE Returns, Minus the Stress

If you’re not 100% satisfied, returns are 100% hassle free.

We back up our Satisfaction Guarantee claim with our Easy Returns Policy.

Unlike a lot of online retailers, returning a product to us comes with zero strings attached.

If the Simply Headsets product you purchased doesn’t meet your expectations, simply return it to us within 14 days and our team will help you find the one that is.

46,000+ items Shipped last year

Trusted by over 39,379 Australian Businesses

Let us earn your trust and exceed your expectations

We’re commitment to excellent and consistent customer service, with the entire Simply Headsets team having one goal in mind; to exceed your expectations.

Join over 39,379 Australian organisations that have put their trust in our service and improved their communications. With our 100% satisfaction guarantee you know that when you’re with us, you’re backed all the way.

Satisfaction Guarantee

30 Day Satisfaction Guarantee

Simply Happy

At Simply Headsets we make choosing the right headset easy with Australia's best guarantee. We want you to be completely happy with your new headset so...

If it's not right, and you change your mind for whatever reason, just send it back to us within 30 days of receipt and we'll swap if for one you are happy with.

For all terms and conditions please see the Contact Us section of the site.

Gov. Edu. Org. Trusted by 7,500+ Orgs

Invoice Terms & Purchase Order Available

Trusted by more than 7,500 Australian organisations

If you haven’t ordered from us before, it’s easy to set up an account over the phone with your required payment terms. Your invoice will then reference the Purchase Order Number (P.O. #) that you provide – we can even skip the PO part and send your order out immediately.

Even though you’re completely covered by our unique Easy Returns policy, if you aren’t sure which headset is right for your department’s needs, speak to our team and let us help arrange a free trial.

Community Work Sharing the Love

Community Work

Your contribution to building a better world

When you become part of the Simply Headsets community, you’ll be making a difference with your very first purchase. $5.00 from every first time purchaser will go towards our chosen charity, Kiva.org. Kiva provides people with the opportunity to access a loan in order to better their lives and bring their communities out of poverty, and the best part is that 100% of the money goes directly to the person who needs it.

Overview
Features
Reviews
Accessories
Delivery
Support
Product Overview

Sennheiser DW Pro 1 Wireless Headset (DW 20)

In the words of Tina Turner, the latest Sennheiser DW Office Pro 1 wireless headset is ‘simply the best’. One of 3 brilliant DW Office models in the latest Sennheiser lineup, it’s both an office and computer headset and does each task magnificently. Unlike the standard Sennheiser DW Office, the Pro 1 is designed to be a little more rugged and comes with ultra noise cancelling for very loud environments. If that’s not important then the DW Office is a better bet for your money.

As a company we’re proud to be able to offer DW range to our clients and we challenge anyone to find a better headset range. Plantronics had dominated the market for such a long time but you can certainly argue that with the DW Office range, Sennheiser is the new heavyweight champion of the wireless headset world. The headphone and microphone gurus at Sennheiser have used their 60 years of audio experience and R&D to create headset perfection. As we always say, the golden rule of headsets is to buy the best you can afford and, we hope your boss has given you the ok to buy any model in the new DW range.

If you’re looking to answer calls away from your desk you'll need an HSL10 handset lifter or an Electronic Hook Switch depending on the phone you have (call our staff for assistance). The HSL10 fits on your telephone base and lifts the hand piece up or down when you push a button on your headset, letting you answer and hang up on calls from anywhere in the office. A handset lifter for this headset is available separately, or as a great value pack.

So let's start by reviewing...

The Good

It’s not so much ‘the good’ in this instance as ‘the great’. We may sound biased but the Simply Headsets staff can choose to use any headset they want, and since its release, more than 70% of our team use this model in particular. Our lovely receptionist and a couple of others use the DW Office, the rest we suspect must have been too busy so far to change!). That said, we challenge you to find a better sounding, faster charging, more intelligent, feature-packed headset - because we know we can’t.

The range is advertised as up to a staggering 180 metres and the ultra noise cancelling will amaze you (background noise is a thing of the past). The durable style is tailor-made for call centres and other environments where people treat headsets badly (often because they didn’t have to pay for them).

To start off, the HD voice clarity is brilliant. If you’re on the phone all day you’ll know that the clearer the sound, the longer you can listen. HD is like 3D for your ears! This feature is also a must if you’ll be using your headset on the computer, as it makes the DW Office Pro 1 a great headset for SKYPE, Dragon Naturally Speaking, Dragon Dictate or any other voice recognition software.

A little secret is…

...because the Sennheiser DW Pro 1 can connect to your computer, you can listen to any music on your computer through the headset. It’s great for boring days in the office or to simply give you some tunes to listen to. As soon as a call comes in the music stops, and after the call it starts again. Genius! Audiophiles please note this headset is optimised for voice communications, not music, so you won't get the normal Sennheiser quality sound when listening to your tunes, but it's still fine to bop out to.

The Sennheiser DW Pro 1 is an over the head style headset. If you want the option of wearing over the ear go for the DW Office.How about this for clever; If you’re training someone, all you need to do is get yourself a second DW headset (you can buy these without a base station and save $$$).  Simply place the headset to the base and it automatically conferences both headsets to the call.  The same feature also works if you have multiple users sharing the same phone (eg. sharing a reception desk).  When one user is finished they dock their headset and put it on charge, while the other simply starts their shift by ‘touching’ their headset to the base, which automatically pairs the two devices.  This is simply brilliant for medical offices, hot desk situations and any other job that involves sharing duties, because no-one really wants to share a headset! The headset even comes with a little area that can have a name tag, so headsets can’t be accidentally mistaken. If the desk is in use constantly, call us to discuss the best way to keep the batteries charged up.

The super fast charge is SO handy when (not if) you forget to dock it overnight. Most headsets take an hour or more to charge to 50% but with a DW in just 20 minutes you'll have enough battery to see you up to lunchtime. The DW Pro 1 has a 12-hour talk time (or 8 hours on high quality wideband), so even the heaviest user won’t run out of juice. Like the vast majority of Sennheiser products, this headset features ActiveGuard technology to make it G616-compliant. G616 is an Australian OH&S guideline created to protect phone users from loud, potentially harmful noises. These ‘acoustic shocks’ are transmitted down phone lines as a result of electricity spikes, weather conditions, transmission faults and the like. Failure to comply with G616 guidelines can result in fatigue, anxiety or temporary/permanent hearing loss, but Sennheiser’s ActiveGuard means you’ll be protected whenever you are using your headset.

The Not-So-Good

There is very little negative to say about this product. However, if you want to get the most from this headset you’ll need to fully read the instruction manual. But don’t worry, it’s straightforward and easy to understand and our friendly staff are just a phone call away.The only thing the Pro 1 doesn’t do is work with your mobile phone. If you’re after a headset that caters for your mobile phone as well then the latest Savi 700 series is excellent. However, it is very important to note that the 710, 720, 730 or ,740 will not work with your mobile phone when outside of the office. If you are after a headset that works when you’re on the go too then you simply must check out the Jabra Motion Office .

The Verdict

The Sennheiser DW Pro1 is an almost unbeatable headset. The only reason you would upgrade to the DW Pro 2 is if you want a binaural (2-ear) wearing style. The only real downside to this product is we know not every boss will spend just a little more to buy this productivity enhancing, brilliant headset. We hope that’s not the case for you.

Other Headsets To Consider Before Buying

Don’t want to go with a Sennheiser? Another worthy contender is the latest Jabra Pro 9470. It’s an excellent unified communications option with office+ computer + mobile phone. It offers a sexy touch screen and is brilliant in its own right. Alternatively, Plantronics fans are raving about the latest Savi W710. Our staff tend to think they simply don’t have the flair or style of the DW range. What they do offer is the same UC capabilities of the Jabra above. If you're on a tight budget the Jabra Pro 9450 is worth a look to work with deskphone + PC. At this level of quality you’ll be over the moon no matter which option you select.

Specifications

Product SKU HESEWIDWPRO1
Manufacturers SKU 504307
Product Type Computer Wireless, Office Wireless
Standby Time 100hrs
Type of Wireless Technology DECT
Talk Time 12hrs
Warranty 2 Year
Wearing Style Over the head (one ear)
How Does it Connect Base unit to phone RJ (handset/headset port), USB
Software Compatabilty Dragon Naturally Speaking, MSN, Skype , Unified Communications, Voice Recognition Software , Windows
Ear Cushion Material Leatherette
Speaker Frequency Response 150-6800Hz
Speaker Driver Size 150-6800Hz
Mic Frequency Response Wideband
Headset Weight 65g
Charge Time 1hr (20 mins for 50%)
Conference Additonal Headsets 3
Coverage Range [Wireless] 180m
Best Suited For Noisy Office, Quiet Office, Very Noisy Office
Audio Properties Enhanced (DSP) Digital Sound Porcessing , HD Audio, Mono sound, Noise cancelling mic , Noise protection, Soundguard Digital , Ultra Noise cancelling mic, Wideband Audio, Wideband mic
This product is featured in Browse By Brand, Sennheiser Wireless, Video Reviews, Computer + USB Headsets, Computer USB Headsets, Unified Communication [VoIP] Headsets, Softphone Headsets, Software Specific Headsets, Lync and Skype for Business, Microsoft Office Communicator, Skype, Speech Recognition, Windows, Browse By Brand, Sennhieser USB, Wireless Call Centre Headsets, Sennhieser Call Centre Headsets, Sennheiser, Alcatel, Avaya, LG Aria, LG Ericsson, Cisco, Siemens, Samsung, NEC, Panasonic, Commander, Aristel, Polycom, Snom, Wireless USB Headsets, Browse By Brand, Sennheiser Wireless, Video Reviews, Computer + USB Headsets, Computer USB Headsets, Unified Communication [VoIP] Headsets, Softphone Headsets, Software Specific Headsets, Lync and Skype for Business, Microsoft Office Communicator, Skype, Speech Recognition, Windows, Browse By Brand, Sennhieser USB, Wireless Call Centre Headsets, Sennhieser Call Centre Headsets, Sennheiser, Alcatel, Avaya, LG Aria, LG Ericsson, Cisco, Siemens, Samsung, NEC, Panasonic, Commander, Aristel, Polycom, Snom, Wireless USB Headsets
Features

Features

  • Unique Premium Design – Crafted for comfort
  • High Comfort Wearing Style – Perfect adjustment to your ear for all-day wearing comfort
  • Intuitive User Interface – Mute microphone and adjust volume up or down
  • Boosted Productivity – Ultra noise-canceling microphone filters out unwanted background noise
  • Sennheiser HD Voice Clarity – Wideband sound for a more natural experience
  • Full Workday Talk Time – 8 hours in wideband sound mode and 12 hours in narrowband sound mode
  • Intelligent Fast Charging – 50% in 20 minutes gives you 4 hours talk time
  • Long Distance Wireless Range – Up to 55 m in typical office building. Up to 180m in line of sight
  • Protected Hearing – ActiveGard™ technology protects against acoustic shock and sudden sound surges
  • Desk Phone & Softphone – Switch from one communication channel to the other. One touch on the base station to select the channel you wish to call from
  • Intuitive & Easy pairing – For desk sharing and phone conferencing
  • GAP compatible (Headset)
  • Headset: Connect to base
  • Base Station: Connect to desk phone and softphone
  • Microsoft Communicator compatible

Manufacturers Description

The DW Pro1 headset has been specially designed to meet the needs of all-day users and experienced professionals working in noisy environments, where the productivity benefits of switching from wired to wireless can really be appreciated. Aimed at professionals who need flexible yet fail-safe wireless solutions that are supremely comfortable to wear and intuitive to use, the DW Pro1 sets new standards in listening and wearing comfort. Boasting an enviable range of attractive and innovative Sennheiser technologies, this single headset allows users who demand flexible yet fail-safe wireless solutions to perform at their best.
  • Unique Premium Design – Crafted for comfort
  • High Comfort Wearing Style – Perfect adjustment to your ear for a full day wearing comfort
  • Intuitive User Interface – Mute microphone and adjust volume up or down
  • Boosted Productivity – Ultra noise-canceling microphone filters out unwanted background noise
  • Sennheiser HD Voice Clarity – Wideband sound for a more natural experience
  • Full Workday Talk Time – 8 hours in wideband sound mode and 12 hours in narrowband sound mode
  • Intelligent Fast Charging – 50% in 20 minutes gives you 4 hours talk time
  • Long Distance Wireless Range – Up to 55 m in typical office building. Up to 180 m in line of sight
  • Protected Hearing – ActiveGard™ technology protects against acoustic shock and sudden sound surges
  • Desk Phone & Softphone – Switch from one communication channel to the other. One touch on the base station to select the channel you wish to call from
  • Intuitive & Easy pairing – For desk sharing and phone conferencing
  • GAP compatible (Headset)
  • Headset: Connect to base
  • Base Station: Connect to desk phone and softphone
  • Microsoft Communicator compatible
Reviews

Customer Reviews

  • Ease of Use
  • Ease of Setup
  • Value for Money

We have used ear piece headsets before but they were annoying. This is much more comfortable!
Review by (Posted on )


  • Ease of Use
  • Ease of Setup
  • Value for Money

Easy to use. Comfortable and works well with dragon
Review by (Posted on )


  • Ease of Setup
  • Value for Money
  • Ease of Use

I've had a range of headsets over my career, corded, Plantronics CS60, CS70, even a Jabra at one point. I can say with certainty that this is the best headset EVER.

Yup it cost me more but the clarity is just great. I have alot of very technical conversations so i really need to be clearly heard. This is just outstanding.
I have a noisy colleague and people always used to comment on him before but not with the DW - they can't hear him at all!
The battery life is very good (not 12 hours but i do use the wideband mode and move far from my desk a fair bit) and when i do forget to put the heaset to charge, i only have to live without it for 20 mins and it's ok to use for another 3-4 hours.
I came back and bought the handset lifter- that was a bit more fiddly to set up than my old plantronics one but simple enough once i read the instructions and i know if i'm getting an internal call or one from a client which is handy.
The headset feels like it's good quality too - built to last. I'd definitely recommend to anyone who needs a good quality headset.


Review by (Posted on )


Only registered users can write reviews. Please, log in or register

Accessories Delivery

Shipping & Delivery of the Sennheiser DW Pro 1 Wireless Headset (DW20)

All items are couriered for speed as well as security. There is an Australian wide flat rate courier fee of only $10 inc GST no matter how many items you order.

We will not dispatch items if you do not have a physical address and orders will only be dispatched within Australia. International Shipping is not available at this time.

You will always have the opportunity to see the full amount of your purchase, including delivery charges, before you confirm your order.

Why you should shop with Simply Headsets

  • Your details are safe with the highest 256 BIT security standards and we never keep your credit card details.
  • We're here to help you on 1300 889 728, whether you need a hand choosing the right headset or shopping online with us. Our friendly customer service team is available from 7:30am to 8:30pm, Monday to Friday (AEST).
  • 30 Day Satisfaction Guarantee, so you'll always find a headset you'll love.
  • Genuine Australian stock with 100% manufacturer warranty.
  • Lowest Price Guarantee
  • No surcharges on credit cards.
Frequently Bought Together
Sennheiser DW Pro 1 Wireless Headset (DW20) NOW:$381
Sennheiser HSL10 Remote Handset Lifter NOW:$87
BUNDLE: $468