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Sennheiser DW Pro 1 USB Wireless Headset (DW20USB)

25% Off
RRP  $400 SAVE  $100 Now:$300 inc GST
$ 300

Availability:Discontinued item - Please do not order. See the DW Pro 1 USB ML (504473) for current model

Condition:NEW in box

Warranty:2 Year
100% Australian Stock and Local Support

  • ULTRA noise cancelling mic
  • Headband style - mono
  • 12 hour talk time
  • Premium audio quality
  • Up to 180m wireless range
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What's in The Box
Product Overview

Sennheiser DW Pro 1 USB Wireless Headset (DW20USB)

The Sennheiser DW Pro 1 USB Wireless Headset (aka the DW20USB) is the best quality headset you can get to work with your computer - PC (only). It has an ultra noise-cancelling microphone and a comfortable headband mono-wearing style, so it's perfect for very noisy environments where you still want to be sociable. In the words of Tina Turner, the latest Sennheiser DW Pro 1 USB Wireless Headset is 'simply the best'. (Thanks, Tina!) If you believe that quality is king, honestly, this is the headset for you. You will see several DW Pro 1 models on our website that all look very similar - it's important to note that this particular model works with your computer only, while the original DW Pro 1 connects to both your desk phone AND your computer. (Another good reminder to read the fine print!)

As a company, we're proud to be able to offer the full DW range to our clients and we challenge anyone to find a better headset range. Plantronics had dominated the market for such a long time but you can certainly argue that, with the DW range, Sennheiser is the new heavyweight champion of the wireless headset world. The headphone and microphone gurus at Sennheiser have used their 60 years of audio experience and R&D to create headset perfection. As we always say, the golden rule of headsets is to buy the best you can afford and, for your team's comfort and boosted productivity, we hope your boss has given you the okay to buy any model in the new DW range.

So let's start by reviewing...

The Good

It's not so much 'the good' in this instance, as 'the great'. We may sound biased but the Simply Headsets staff can choose to use any headset they want, and, since its release, more than 90% of our team use Sennheisers (the rest, we suspect, must have been too busy so far to change!) We challenge you to find a better sounding, faster charging, more intelligent, feature-packed headset - because we know we can't.

To start off, the HD voice clarity of the DW Pro 1 USB is brilliant. If you need a headset to use with Dragon Naturally Speaking, Dragon Dictate, this is it. The outstanding microphone quality has earned the DW series the coveted top score of 6 Dragons. This means less errors in your dictation, less time manually correcting and more time for, well...anything and everything else in your life! Similarly, for other dictation programmes, Skype, softphone applications, etc., everything you say (not the person next to you, or the kids or dog barking) is picked up and perfectly replicated by the excellent ultra-noise cancelling microphone.

Of course, you also get the benefit of that Sennheiser engineering when listening to music too. Just flip the mic boom up out of the way and rock out!

The range is up to a staggering 180 metres, so you can wander far from your PC and still maintain an excellent connection. It's very comfortable and, of course, can be worn all day.

Oh, and how about this for clever? If you're training someone on a softphone or USB-compatible phone, all you need to do is get yourself a USB-compatible model from the DW range. Simply place the headset to the base and it automatically conferences both headsets to the call. The same feature also works if you have multiple users sharing the same PC (eg: sharing a reception desk). When one user is finished, they dock their headset and put it on charge, while the other simply starts their shift by 'touching' their headset to the base, which automatically pairs the two devices.

The super-fast charge of the DW Pro 1 USB is SO handy when (not if) you forget to dock it overnight. Most headsets take an hour or more to charge to 50% but with a DW, it only takes 20 minutes and you'll have enough battery to see you up to lunchtime. The DW USB has a 12-hour talk time (or 8 hours on high quality wideband), so even the heaviest user won't run out of juice. Like the vast majority of Sennheiser products, this headset features ActiveGuard technology to make it G616-compliant. G616 is an Australian OH&S guideline created to protect phone users from loud, potentially harmful noises. These 'acoustic shocks' are transmitted as a result of electricity spikes, weather conditions, transmission faults and the like, as well as nasty people blowing whistles, screaming, etc. Failure to comply with G616 guidelines can result in fatigue, anxiety or temporary/permanent hearing loss, but Sennheiser's ActiveGuard means you'll be protected whenever you are using your headset. Perfect peace of mind for any call centre or office boss.

The Not-So-Good

There is very little negative to say about this product. However, if you want to get the most from this headset, you'll need to fully read the instruction manual. But don't worry, it's straightforward and easy to understand and our friendly staff are just a phone call away. The DW Pro 1 USB only works with a computer (as it name suggests), but, fear not, because there is a model that also connects to a desk phone - the original DW Pro 1.

This is a mono-headset, so if you want that immersive audio experience, you're better off with the DW Pro 2 USB. Audiophiles, please note: this headset is optimised for voice communications, not music, so you won't get the normal Sennheiser-quality sound when listening to your tunes, but it's still fine to bop out to. Enjoy!

The Verdict

The Sennheiser DW Pro 1 USB is an almost unbeatable headset to use with just your computer. The microphone and audio quality are really in a league of their own. For a few extra dollars, you get a substantially better headset than other manufacturer's USB-only offerings.

Alternatives To The Sennheiser DW Pro 1 USB Wireless Headset

We've already mentioned that this is a USB-only model - if you ALSO need to use the headset with a phone, check out the Office or the DW Pro 1. If you ONLY need the headset to work with a desk phone, then look at the DW Office Phone, or the DW Pro 1 Phone.

Don't want to go with a Sennheiser? Another worthy contender is the latest Jabra Pro 9470. It's an excellent unified communications option with office+ computer + mobile phone. It offers a sexy touch screen and is brilliant in its own right. Alternatively, Plantronics fans are raving about the latest Savi W710. Our staff tend to think they simply don't have the flair or style of the DW range. What they do offer is the same UC capabilities of the Jabra above and mobile connectivity. For a PC only model the Savi W420 is a good Plantronics option. If you are counting every dollar, the Jabra Pro 930 is worth a look but remember, in headsets, as in life - you get what you pay for.


SKU 504319
Product Type Computer Wireless
Superseeded By 504473
Standby Time 100hrs
Type of Wireless Technology DECT
Talk Time 12hrs
Warranty 2 Year
Wearing Style Over the head (one ear)
How Does it Connect USB
Software Compatabilty Dragon Naturally Speaking, Skype , Unified Communications, Voice Recognition Software , Windows
Ear Cushion Material Leatherette
Speaker Frequency Response 150-6800Hz
Mic Frequency Response 150-6800Hz
Headset Weight 85g
Charge Time 20 mins = 50%, 1 hr = 100%
Conference Additonal Headsets 3
Coverage Range [Wireless] 180m
Best Suited For Noisy Office, Quiet Office, Very Noisy Office
Audio Properties ActiveGuard Acoustic Protection, HD Audio, Hi-Fi stereo output, Mono sound, Noise cancelling mic , Noise protection, Ultra Noise cancelling mic, Wideband Audio, Wideband mic
This product is featured in Discontinued, Discontinued


  • Unique Premium Design – Crafted for comfort
  • High Comfort Wearing Style – Perfect adjustment to your ear for all-day wearing comfort
  • Intuitive User Interface – Mute microphone and adjust volume up or down
  • Boosted Productivity – Ultra noise-canceling microphone filters out unwanted background noise
  • Sennheiser HD Voice Clarity – Wideband sound for a more natural experience
  • Full Workday Talk Time – 8 hours in wideband sound mode and 12 hours in narrowband sound mode
  • Intelligent Fast Charging – 50% in 20 minutes gives you 4 hours talk time
  • Long Distance Wireless Range – Up to 55 m in typical office building. Up to 180m in line of sight
  • Protected Hearing – ActiveGard™ technology protects against acoustic shock and sudden sound surges
  • Desk Phone Only model
  • Intuitive & Easy pairing – For desk sharing and phone conferencing
  • GAP compatible (Headset)
  • Headset: Connect to base
  • Base Station: Connect to desk phone and softphone
  • Microsoft Communicator compatible

Manufacturers Description

The DW Pro1 headset has been specially designed to meet the needs of all-day users and experienced professionals working in noisy environments, where the productivity benefits of switching from wired to wireless can really be appreciated. Aimed at professionals who need flexible yet fail-safe wireless solutions that are supremely comfortable to wear and intuitive to use, the DW Pro1 sets new standards in listening and wearing comfort. Boasting an enviable range of attractive and innovative Sennheiser technologies, this single headset allows users who demand flexible yet fail-safe wireless solutions to perform at their best.
  • Unique Premium Design – Crafted for comfort
  • High Comfort Wearing Style – Perfect adjustment to your ear for a full day wearing comfort
  • Intuitive User Interface – Mute microphone and adjust volume up or down
  • Boosted Productivity – Ultra noise-canceling microphone filters out unwanted background noise
  • Sennheiser HD Voice Clarity – Wideband sound for a more natural experience
  • Full Workday Talk Time – 8 hours in wideband sound mode and 12 hours in narrowband sound mode
  • Intelligent Fast Charging – 50% in 20 minutes gives you 4 hours talk time
  • Long Distance Wireless Range – Up to 55 m in typical office building. Up to 180 m in line of sight
  • Protected Hearing – ActiveGard™ technology protects against acoustic shock and sudden sound surges
  • Intuitive & Easy pairing – For desk sharing and phone conferencing
  • GAP compatible (Headset)
  • Headset: Connect to base
  • Base Station: Connect to desk phone only

Customer Reviews

  • Ease of Setup
  • Value for Money
  • Ease of Use

I purchased this headset as a serious upgrade from a company-issued corded and very basic Plantronics unit where I frequently had problems hearing softly-spoken clients sitting in quiet offices. Downloaded the Plantronics software in the hope of being able to increase the volume only to find that the model was NOT supported. The difference with the DW-Pro is like black and white. Works exceptionally well with Avaya (even without the Sennheiser software off the included CD) but once software was installed, I've was able to un-chain myself from the desk and take calls on the fly. Audio quality is superb and plenty of volume control. Battery life is nothing short of outstanding - goes a full day and only uses 50% of the battery at most. The 20 minute quick-charge is a godsend if you ever forget to put the headset on charge.

Can't say enough good things about this unit.

Service from simply headsets was outstanding and this customer, for one, will be rooting for the entire team to upgrade.

Review by (Posted on )

  • Value for Money
  • Ease of Use
  • Ease of Setup

I bought the headset to match with a voice recognition software. I also listen to music and audio files. Great quality, easy to use. Crisp sound.
Review by (Posted on )

  • Ease of Use
  • Ease of Setup
  • Value for Money

I purchased this to use with Skype and Video Conferencing. Simply put, this is one of the best investments I've made in a long time. Sound quality is excellent, the noise cancelling mic ensures that others on the conference don't get disturbed by extraneous noise from my end, battery life is excellent, and it give me the mobility to get up and wander whilst on a call rather than being stuck at my desk for hours on end.
I would highly recommend this headset to anyone who uses their computer for phone / video, it has genuinely made my work life easier.
I would also highly recommend Simply Headsets as a vendor, I submitted my order late at night, first thing in the morning I had a call from customer service to ensure that I has selected the best possible headset for my requirements, and the headset was delivered two days later. Simple to use website and ordering process, and excellent customer service.

Review by (Posted on )

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Accessories Delivery

Shipping & Delivery of the Sennheiser DW Pro 1 USB Wireless Headset (DW20USB)

All items are couriered for speed as well as security. There is an Australian wide flat rate courier fee of only $15 inc GST no matter how many items you order.

We will not dispatch items if you do not have a physical address and orders will only be dispatched within Australia. International Shipping is not available at this time.

You will always have the opportunity to see the full amount of your purchase, including delivery charges, before you confirm your order.

Why you should shop with Simply Headsets

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  • 30 Day Satisfaction Guarantee, so you'll always find a headset you'll love.
  • Genuine Australian stock with 100% manufacturer warranty.
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What's in The Box
  • Power supply
  • Audio USB cable
  • Name plate holder for headband and name plate instruction
  • Printed QuickGuide
  • CD with Manual, QuickGuide, nameplate template and HeadSetup Installation Program
  • Printed safety guide
  • This Item Has Been Discontinued

    Good news though. We have a fantastic alternative for you. Need help
    with your decision? Call us today on 1300 889 728

    Sennheiser DW Pro 1 USB ML Wireless Headset (DW20USBML)

    RRP: $400.00
    Now: $300.00 Inc GST