EPOS|Sennheiser IMPACT DW Office USB ML Wireless Headset (DW10USBML)
Availability: In stock in our NSW/QLD warehouse. 5 to 25 units.
Condition: NEW in box
Warranty: 2 Year
100% Australian Stock and Local Support
- WORKS WITH - PC
- Skype for Business certified
- 12 hour talk time
- 2 wearing styles incl.
- Premium audio quality
- Up to 180m wireless range
FREE Lifetime Support
Forever, always, tomorrow, next week, next year
We love talking about headsets, and we love helping you find the right one. Before you’ve even made a purchase, give us a call to tell US what YOU want, what you need, and what you expect. After you’ve made your purchase, we’re with you every step of the way, with FREE remote lifetime support.
And when we say lifetime support, we mean lifetime support... no matter how far down the track, our experts are here to answer your questions, help with troubleshooting, or give you technical support.
Express Courier Delivery
Australian-wide flat rate of $15
We send out all of our items with speed and security in mind - over 76,000 packages were delivered to Australian businesses by our Express Couriers last year alone.
No matter how much you order, and no matter where in Australia you are located, you’ll only pay a single flat rate of $15 including GST.
Returns & Exchanges, Minus the Stress
If you’re not 100% satisfied, returns are 100% hassle free.
We back up our Satisfaction Guarantee claim with our Easy Returns Policy.
If the Simply Headsets product you purchased doesn’t meet your expectations, simply return it to us within 14 days and our team will help you find the one that is.
Trusted by over 54,797 Australian Businesses
Let us earn your trust and exceed your expectations
We’re commitment to excellent and consistent customer service, with the entire Simply Headsets team having one goal in mind; to exceed your expectations.
Join over 54,797 Australian organisations that have put their trust in our service and improved their communications. With our 100% satisfaction guarantee you know that when you’re with us, you’re backed all the way.
At Simply Headsets we make choosing the right headset easy with Australia’s best guarantee. We want you to be completely happy with your new headset so...
If it’s not right, and you change your mind for whatever reason, just send it back to us within 14 days of receipt and we’ll swap if for one you are happy with.
For all terms and conditions please see the easy returns section of the site.
Invoice Terms & Purchase Order Available
Trusted by more than 7,500 Australian organisations
If you are a .gov or .edu and haven’t ordered from us before, it’s super easy. Give us a call on 1300 889 728 to speak with someone in our sales team. We can help to raise an official quote for you to take to your accounts/purchasing team to assist them in raising a Purchase order.
Once the PO has been raised in your system just send us a copy. Your invoice will then reference the Purchase Order Number (PO#) that you provide and goods will be shipped out on the agreed payment terms.
Even though you’re completely covered by our unique Easy Exchange policy, if you are looking to place a bulk order and aren’t sure which headset is right for your department’s needs, speak to our team, in some cases we may be able to arrange a trial.
Your contribution to building a better world
When you become part of the Simply Headsets community, you’ll be making a difference with your very first purchase. $5.00 from every first time purchaser will go towards our chosen charity, B1G1. B1G1 provides people with the opportunity to access a loan in order to better their lives and bring their communities out of poverty, and the best part is that 100% of the money goes directly to the person who needs it.
EPOS|Sennheiser IMPACT DW Office USB ML Wireless Headset (DW10USBML)
This version of the Sennheiser DW Office is suitable for all softphones and also certified for use with Skype for Business, Lync and compatible with Teams. Call control from the headset is soft phone dependent, if this is a feature you require contact us or your softphone provider to check compatibility
What is EPOS? EPOS is the new co-branded name for Sennheiser.
The Sennheiser DW Office USB Wireless Headset (aka the DW10USB) is the best quality headset you can get to work with your computer (only) PC that has multiple wearing styles. It comes with an earhook and headband in the box and an ultra-stylish base unit. In the words of Tina Turner, the latest Sennheiser DW OfficeUSB Wireless Headset is ‘simply the best’; if you believe that quality is king, this is the headset for you. You will see several DW Office models on our website that all look the same - it's important to note that this particular model works with your computer only, whilst the original DW Office connects to both your desk phone AND your computer.
As a company we’re proud to be able to offer the full DW range to our clients and we challenge anyone to find a better headset range. Plantronics had dominated the market for such a long time but you can certainly argue that with the DW range, Sennheiser is the new heavyweight champion of the wireless headset world. The headphone and microphone gurus at Sennheiser have used their 60 years of audio experience and R&D to create headset perfection. As we always say, the golden rule of headsets is to buy the best you can afford and, we hope your boss has given you the ok to buy any model in the new DW range.
So let's start by reviewing...
It’s not so much ‘the good’ in this instance as ‘the great’. We may sound biased but the Simply Headsets staff can choose to use any headset they want, and since its release, more than 90% of our team use Sennheisers, the rest we suspect must have been too busy so far to change!. That said, we challenge you to find a better sounding, faster charging, more intelligent, feature-packed headset - because we know we can’t.
To start off, the HD voice clarity of the DW Office USB is brilliant. If you need a headset to use with Dragon Naturally Speaking, Dragon Dictate, this is it. The outstanding microphone quality has earned the DW series the coveted top score of 6 Dragons. This means less errors in your dictation, less time manually correcting and more time for, well anything and everything else in your life! Similarly for other dictation programmes, Skype, softphone applications etc, everything you say (not the person next to you, or the kids or dog barking) is picked up and perfectly replicated by the excellent ultra-noise cancelling microphone.
The range is up to a staggering 180 metres so you can wander far from your PC and still maintain an excellent connection. It's very comfortable and of course can be worn all day.
From 2017 the wearing styles for the DW range changed. They still come with a headband wearing style, but they now also have a further attachment which allows for earhook and eartips to be worn. If you ONLY want to wear with an earhook without the earbud inyour ear - (if you've had a pre 2017 DW, that's what you'll be used to), you will also need to purchase the EH 10 B which allows you to wear the headset in earhook style without the earbud. For some reason Sennheiser has not included this and sadly you can't really wear the new included earhook style without the earbuds.
How about this for clever; If you’re training someone on a softphone or USB compatible phone, all you need to do is get yourself a USB compatible model from the DW range. Simply place the headset to the base and it automatically conferences both headsets to the call. The same feature also works if you have multiple users sharing the same PC (eg. sharing a reception desk). When one user is finished they dock their headset and put it on charge, while the other simply starts their shift by ‘touching’ their headset to the base, which automatically pairs the two devices.
The super fast charge of the DW Office USB is SO handy when (not if) you forget to dock it overnight. Most headsets take an hour or more to charge to 50% but with a DW in just 20 minutes you'll have enough battery to see you up to lunchtime. The DW USB has a 12-hour talk time (or 8 hours on high quality wideband), so even the heaviest user won’t run out of juice. Like the vast majority of Sennheiser products, this headset features ActiveGuard technology to make it G616-compliant. G616 is an Australian OH&S guideline created to protect phone users from loud, potentially harmful noises. These ‘acoustic shocks’ are transmitted as a result of electricity spikes, weather conditions, transmission faults and the like as well as nasty people blowing whistles, screaming etc. Failure to comply with G616 guidelines can result in fatigue, anxiety or temporary/permanent hearing loss, but Sennheiser’s ActiveGuard means you’ll be protected whenever you are using your headset.
There is very little negative to say about this product. However, if you want to get the most from this headset you’ll need to fully read the instruction manual. But don’t worry, it’s straightforward and easy to understand and our friendly staff are just a phone call away. The DW Office USB only works with a computer (as it name suggests) - but fear not there is a model that also connects to a desk phone - the original DW Office.
>p>Audiophiles please note this headset is optimised for voice communications, not music, so you won't get the normal Sennheiser quality sound when listening to your tunes, but it's still fine to bop out to.
This is a mono headset so if you want that immersive audio experience, you're better off with the DW Pro 2 USB.
The Sennheiser DW Office USB is a great headset almost unbeatable headset to use with just your PC. If you want the flexibility of the 2 wearing styles, this is the best headset you can get.
Other Headsets To Consider Before Buying
We've already mentioned that this is a USB only model - if you ALSO need to use the headset with a phone, check out the Office or the DW Pro 1. If you ONLY need the headset to work with a desk phone, then look at the DW Office Phone or the DW Pro 1 Phone
If you work in a noisy office you really should look at the DW Pro models which have a ULTRA noise cancelling microphone - so your client won't hear any of the noise around you.
Don’t want to go with a Sennheiser? Another worthy contender is the latest Jabra Pro 9470. It’s an excellent unified communications option with office+ computer + mobile phone. It offers a sexy touch screen and is brilliant in its own right. Alternatively, Plantronics fans are raving about the latest Savi W740. Our staff tend to think they simply don’t have the flair or style of the DW range. What they do offer is the same UC capabilities of the Jabra above and mobile connectivity. For a PC only model the Savi W440 is a good Plantronics option. If you are counting every dollar, the Jabra Pro 930 is worth a look but remember, in headsets, as in life - you get what you pay for.
|Manufacturer||EPOS | Sennheiser|
|Product Type||Computer Wireless|
|Wearing Style||Over the ear + earbud, Over the head (one ear)|
|Software Compatabilty||Dragon Naturally Speaking, MOC & Lync, Skype , Unified Communications, Voice Recognition Software , Windows, Skype For Business|
|Ear Cushion Material||Leatherette|
|Speaker Frequency Response||150-6800Hz|
|Mic Frequency Response||150-6800Hz|
|Charge Time||20 mins = 50%, 1 hr = 100%|
|Conference Additonal Headsets||3|
|Coverage Range [Wireless]||180m|
|Best Use||Noisy Office, Quiet Office|
|Audio Qualities||ActiveGuard Acoustic Protection, HD Audio, Hi-Fi stereo output, Noise cancelling mic , Noise protection, Wideband Audio, Wideband mic|
|This product is featured in||EPOS Sennheiser Headsets, Avaya, LG Aria, LG Ericsson, Cisco, Siemens, Samsung, NEC, Panasonic, Commander, Aristel, Polycom, Snom, Headsets For Phones With USB Headset Port, Microsoft Teams Certified Headsets, Zoom Compatible Headsets, Wireless DECT Headsets for Computers, Softphone Headsets, EPOS|Sennheiser Computer Headsets, Mono Headsets for Computer, Earhook Headsets for Computer, Multiple Styles Headsets for Computer, View All Computer Headsets|
- Unique Premium Design – Crafted for comfort
- High Comfort Wearing Style – Perfect adjustment to your ear for all-day wearing comfort
- Intuitive User Interface – Mute microphone and adjust volume up or down
- Boosted Productivity – Ultra noise-canceling microphone filters out unwanted background noise
- Sennheiser HD Voice Clarity – Wideband sound for a more natural experience
- Full Workday Talk Time – 8 hours in wideband sound mode and 12 hours in narrowband sound mode
- Intelligent Fast Charging – 50% in 20 minutes gives you 4 hours talk time
- Long Distance Wireless Range – Up to 55 m in typical office building. Up to 180m in line of sight
- Protected Hearing – ActiveGard™ technology protects against acoustic shock and sudden sound surges
- USB Only model
- Intuitive & Easy pairing – For desk sharing and phone conferencing
- GAP compatible (Headset)
- Headset: Connect to base
- Base Station: Connect to computer
- Microsoft Communicator compatible
Manufacturers DescriptionDW Office USB is a singlesided DECT headset. Enjoy your calls in HD voice clarity and get natural high definition sound for superior voice clarity. Work safely ensured that the ActiveGard™ technology will protect your hearing. Imagine making every call in comfort, and being able to focus on what’s important: the conversation. DW Office USB connects to computer only for use wiht softphone, video conferencing, dictation, Skype etc.
- Unique Premium Design – Crafted for comfort
- High Comfort Wearing Styles – Choose between ear hook and headband wearing style
- Intuitive user interface – Mute microphone and adjust volume up or down Sennheiser HD Voice Clarity – Wideband sound for a more natural experience
- Full workday Talk Time – 8 hours in wideband sound mode and 12 hours in narrowband sound mode
- Intelligent fast charging – 50% in 20 minutes gives you 4 hours talk time
- Long Distance Wireless Range – In typical office building: Up to 55 m and in line of sight: Up to 180 m.
- Protected hearing – ActiveGard™ technology protects against acoustic shock and sudden sound surges
- Boosted productivity – Noise-canceling microphone filters out unwanted background noise
- Intuitive and Easy pairing – For desk sharing and VOIP call conference.
- GAP compatible
- Softphone Call Control Software "HeadSetup" included on CD
- Automatic acoustic shock prevention with ActiveGardTM
- Nameplate for headset personalization
- Headset Autolink switch on basis station
What’s in The Box
- Headset (with battery, name plate for ear hook and distance holder)
- Base Station
- Power supply
- Audio USB cable
- Earhook and 3 earbuds
- Printed QuickGuide
- CD with Manual, QuickGuide, nameplate template and HeadSetup Installation Program
- Printed safety guide
You may also be interested in the following product(s)
Shipping & Delivery of the EPOS|Sennheiser IMPACT DW Office USB ML Wireless Headset (DW10USBML)
All items are couriered for speed as well as security. There is an Australian wide flat rate courier fee of only $15 inc GST no matter how many items you order.
We will not dispatch items if you do not have a physical address and orders will only be dispatched within Australia. International Shipping is not available at this time.
You will always have the opportunity to see the full amount of your purchase, including delivery charges, before you confirm your order.
Why you should shop with Simply Headsets
- Your details are safe with the highest 256 BIT security standards and we never keep your credit card details.
- We're here to help you on 1300 889 728, whether you need a hand choosing the right headset or shopping online with us. Our friendly customer service team is available from 8:30am to 5:00pm, Monday to Friday (AEST).
- Genuine Australian stock with 100% manufacturer warranty.
- No surcharges on credit cards.
Support and Manuals for the EPOS|Sennheiser IMPACT DW Office USB ML Wireless Headset (DW10USBML)
Looking for one on one support? Call our headset wizards on 1300 889 728 or you can learn more about our lifetime support here
Searching for compatible lifters/electronic hookswitches...
Check if your phone works with this wireless headset
Select the make and model of your phone below to confirm compatibility.
Wireless headsets give you freedom to roam once you've answered a call but to answer a call when away from your desk (ie one touch answering via your headset) all headsets require a further accessory. If you are generally up and about at work OR if you don't want to miss a single call you will need this accessory.
To confirm compatibility of your phone with this headset, please select your make and model phone below. If compatible you will also be shown the correct answering device should you wish to add it.