Our Complete Guide to Softphone Headsets
February 15, 2023
Suppose you’re dedicated to working from home, a hybrid worker who splits their time between working from home and in the office, or someone who is always on the go and needs to take calls and attend meetings anywhere and everywhere. In that case, you’d already be using software applications to help you make the most of your working situation. With softphones, in particular, the hardware you use with them must be complementary. A good, compatible headset will help you eliminate some problems that may arise when using a softphone.
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What is a Softphone?
A softphone simulates the actions of a telephone by using software (think Skype or Zoom). With a softphone, you can make and receive calls over the internet using PCs, laptops, tablets and phones. They essentially replace the clunky old-school hardware phone system. A softphone can come with you anywhere, making them a highly versatile way to communicate effectively no matter where you are.
Why Should I Buy a Quality Softphone Headset?
If you’re working for yourself, you hardly need lousy quality audio and drop-outs on top of everything else you need to manage on a daily basis. Plus, if you’re wearing your softphone headsets for long periods, we’re sure you’d prefer comfort over a sore head, neck and shoulders. And suppose you’re managing a workforce of hybrid or work-from-home workers. In that case, we bet you want them to be able to join your conferences or quick virtual huddles without the added complications of audio problems and connectivity issues. A quality softphone headset will help make the hybrid, work from home, or office experience enjoyable and help managers streamline their workforce.
What Brand Sells the Best Softphone Headsets?
This is a close tie between Jabra, Plantronics and EPOS Sennheiser.
- Plantronics is an innovative and cutting-edge brand. An ever-changing modern-day workforce needs a multitude of headset solutions. Plantronics provides this in spades and offers workers headsets that provide comfort, ease of use, and various connectivity options that are perfect for softphones.
- Jabra are also headset heavyweights. They’ve been around for over 35 years and specialise in audio equipment, video conferencing systems and wireless and corded headsets, and you’ll also find quality softphone headsets with Jabra.
- EPOS Sennheiser carry a long reputation in the headset world for premium audio quality and professional headsets. They specialise in corded and wireless headsets as well as video conferencing devices such as Bluetooth speakerphones. You'll find a range of quality softphone headsets with EPOS.
Because we couldn’t split these brands, we encourage you to look through our Jabra, Plantronics and EPOS softphone range and choose the headset that suits your style. Plus, continue reading and check out the list of the best headsets our headset wizards have compiled just for softphone users like yourself.
The Best Softphone Headsets to Buy in 2024
Here’s a look at 5 of the best softphone headsets available right now in 2024.
- DECT Wireless - Jabra Engage 75
- Bluetooth Wireless - Jabra Evolve 75
- USB - Jabra Evolve 40
- Noise Cancelling - Plantronics B825 Voyager
- Mono - EPOS Sennheiser IMPACT MB Pro 1
Best DECT Wireless Headset for Softphone
Jabra Engage 75
24%
Off
RRP: $659
Now:
$498
inc GST
Save: $161
- WORKS WITH - Desk Phone + PC + Mobile (2)
- Headband style - 2 earcups
- Easy Mute Buttons
- 13 hour talk time
The Jabra Engage 75 is a favourite headset of ours in the Simply office, due to its unparalleled versatility and performance. Whether you're connecting to a desk phone, PC, or mobile device, this DECT wireless headset provides outstanding talk time with 13 hours on a single charge.
But the Engage 75 isn't just convenient, it's also practical. Its density capacity has been increased, allowing for three times more headsets in a smaller space, making it perfect for softphone calls or training sessions where multiple participants need to be connected.
With top-notch inbound and outbound sound, as well as a noise-cancelling mic, the Jabra Engage 75 guarantees that your voice will be heard loud and clear, no matter the setting. So why settle for anything less? The Jabra Engage 75 is the solution to your softphone call needs.
Best Bluetooth Wireless Headset for Softphone
Jabra Evolve 75
31%
Off
RRP: $499
Now:
$345
inc GST
Save: $154
- WORKS WITH - Mobile + PC
- Active Noise Cancelling
- Busy lights
- Wideband audio
- Use for work and play
These softphone wireless headsets are all about focus and concentration and are brilliant if you work in an open office or if you like to have a laser-like focus when taking calls on your headset. That’s because they come with active noise cancelling (ANC) that blocks out the distracting noises and a noise-cancelling mic, so your client will hear you loud and clear. They have busy lights on the earcup so you won’t be disturbed on a call and a handy function where you can mute a call by lifting the mic and pushing it down to unmute. These softphone wireless headsets work with mobile and PC.
Best USB Softphone Headset
Jabra Evolve 40
From:
$108
inc GST
- Works With - Mobile phone/tablet + PC
- Popular headset
- Leatherette ear cushions
- In-line audio controls
If you don’t mind headsets with a cord, these Jabra softphone headsets will give you a USB AND a 3.5mm connection to plug into your smartphone, PC or tablet. This means you’ll get a versatile headset to use at work with your softphone that you can also use on your way home to listen to music from your mobile phone. This premium headset from Jabra is suitable for use with all major softphones. It comes with a comfort-built headband, a microphone boom that integrates into the headband, and a soft pouch that protects your valuable accessory. If you ever travel for work, have conferences while you’re out of the office or spread your time between your home and office, these Jabra headsets will look after you in every scenario. A top pick for use with your softphone.
Best Noise Cancelling Softphone Headset
Plantronics B825 Voyager
43%
Off
RRP: $600
Now:
$340
inc GST
Save: $260
- WORKS WITH - PC + Mobile
- ACTIVE Noise Cancelling
- Charging stand included
These softphone headsets work with Bluetooth-enabled Smartphones, PCs and tablets. The quality is brilliant because of the superior wideband sound that makes every call sound excellent regardless of your device. If you need to focus and concentrate while working but find it hard because of your noisy environment, you’re in luck. These have on-demand active noise cancelling, which means you can choose when to activate it, giving you the freedom and control over the noise in your office environment. They’re designed for comfort and have large leatherette ear cushions and a unique 'hammock' pressure-reducing style headband for all-day wear. When fully charged, you’ll also get 12 hours of talk time with these, making them an excellent choice for use with your softphone.
Best Mono Softphone Headset
EPOS IMPACT MB Pro 1
12%
Off
RRP: $245
Now:
$216
inc GST
Save: $29
- WORKS WITH - Mobile ONLY
- 15 hour talk time
- ULTRA noise cancelling
- High comfort
- Premium audio
- 25m Bluetooth range
Mono headsets are a superb choice if you need to multitask or have one ear free to listen to the surrounding environment. If you need a fantastic quality Bluetooth headset for your mobile and computer that will work seamlessly on your softphone, you’ve found it. They’re Teams certified too, which means you’ll get instant access to Teams and all its functions - like launching Teams at the touch of a button. With up to 15 hours of talk time when charged, you have plenty of charge to get you through the day, and they can pair with up to 8 devices and stay connected to 2 devices at a time. The EPOS Impacts also come with an Ultra noise cancelling mic, which means no matter who you’re talking to, they’ll hear you clearly.
Shop our full range of Softphone Headsets
All the USB and Bluetooth headsets that Simply Headsets have will work with your softphone, but to find one that suits your or your staff's specific needs, check out our huge range of softphone headsets. If you need any help in making your choice, feel free to give our headset connoisseurs a call. They love talking all things headsets and would be happy to help you out.
FAQ:
What is a Softphone Headset?
A softphone headset is any headset that can connect to a computer or mobile phone, which means that they are usually USB or Bluetooth headsets that work with mobile or desktop applications. With a softphone, you can make and receive calls over the internet, and they run on PCs, laptops, tablets and phones, and the right headset will complement any softphone app.
Can I Use a USB Headset with Softphone?
Yes, as long as it connects to your computer or mobile phone. You need to ensure you use the proper USB connection for a computer. Typically, it’s USB A for Windows computers and USB C for Mac. For mobile softphones, many of our USB headsets have dual USB and 3.5mm cables for connecting to your phone, but if your phone doesn’t have a 3.5mm connection but a USB-C connection, then consider buying a USB-C headset.
How Much Do Softphone Headsets Cost?
There’s a Softphone headset to cater for all budgets. For a budget USB option, you can pay between $100-$200; for a mid- Bluetooth option between $200-300; a premium model with all the bells and whistles and the best sound quality will cost around $300-500.