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EPOS|Sennheiser IMPACT D10 USB Wireless Headset - Lync & Skype for Business

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RRP: $350
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Now: $236 inc GST

Availability: Low Stock/Call for Availability

Condition: NEW in box

Warranty: 2 Year

100% Australian Stock and Local Support

  • Best sound quality
  • Lightweight -only 22g with earhook
  • Headband and earhook options in the box
  • Over ear style does not go in ear
  • Rapid charge feature
  • Conference up to 4 headsets - perfect for training
  • Does not work with desk phones or mobiles
  • Microsoft Lync Certified
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EPOS|Sennheiser IMPACT D10 USB Wireless Headset - Lync & Skype for Business

This version of the Sennheiser D10 USB is suitable for all softphones and also certified for use with Skype for Business, Lync and compatible with Teams. Call control from the headset is soft phone dependent, if this is a feature you require contact us or your softphone provider to check compatibility

What is EPOS? EPOS is the new co-branded name for Sennheiser.

The Sennheiser D10 USB ML Wireless Headset (aka the D10USBML) is a monaural (on one ear) wireless headset designed for use with computer only. This version of the D10 USB is Lync & Skype for Business Certified. It comes with both headband and earhook styles in the box and has similar specs to the outstanding DW Office (DW10). You will see several D10 models on our website that all look the same - it's important to note that this particular model works with your computer only whilst the D10 phone connects to your phone only.

NB This headset does not include an AC power cable. It is charged via USB. If you turn off your computer overnight we strongly advise you also purchase a power adapter available in the accessories tab >>

As a company we’re proud to be able to offer the full Sennheiser headset range to our clients and we challenge anyone to find a better headset range. Sennheiser, the headphone and professional use microphone gurus, have well and truly stamped their authority in the headset market with this brilliant series. The golden rule of headsets is to buy the best you can afford and, for this reason we hope your budget lets you put the D10 USB ML on your shortlist.

So let’s start by reviewing…

The Good

It’s not so much ‘the good’ in this instance as ‘the great’. We may sound biased but the Simply Headsets staff can choose to use any headset they want, and since its release, more than 90% of our team have switched from the usual suspects to a Sennheiser . That said, we challenge you to find a better sounding, faster charging, more intelligent headset that is designed to work with your computer - because we know we can’t.

The D10 USB ML is an outstanding quality headset and the D10 USB looks set to be pretty much the same quality for a slightly lower price. The base unit is a different style, the headset is a little lighter at just 22g in the earhook style. This base takes up less space in your bag if you need to move from desk to desk and is more energy efficient base so it doesn't need AC power to charge. Other than that it is the same specs as the DW , so if you just want a headset to work with your computer, and don't need the ULTRA noise cancelling microphone of the DW Pro 1 USB ML, look no further!

To start off, the HD voice clarity of the D10 USB ML is brilliant. If you’re on your headset all day you’ll know that the clearer the sound, the longer you can listen. HD is like 3D for your ears! The best possible quality sound will give the best impression of your business, it will leave your staff less fatigued at the end of the day and as a result less likely to call in sick or be less patient with clients.

The Sennheiser D10USBML offers users 2 wearing styles, and unlike some headsets which will remain nameless, the mouldable earhook won't cut your ear off. The ear hook moulds to your ear to keep it stable so it doesn't need an in ear bud as ALL other over ear headsets do, so if you want to keep your hairstyle nice but don't like things poking in your ear, this headset is perfect for you (it is very popular with receptionists).

How about this for clever; If you’re training someone, all you need to do is get yourself a second D10. Simply place the headset to the base and it automatically conferences both headsets to the call. The same feature also works if you have multiple users sharing the same desk (eg. sharing a reception desk). When one user is finished they dock their headset and put it on charge, while the other simply starts their shift by ‘touching’ their headset to the base, which automatically pairs the two devices. This is simply brilliant for medical offices, hot desk situations and any other job that involves sharing duties, because no-one really wants to share a headset! The headset even comes with a little name tag area , so you always know which one is yours. If the desk is in use constantly, call us to discuss the best way to keep the batteries charged up.

The super fast charge is SO handy when (not if) you forget to dock it overnight. Most headsets take an hour or more to charge to 50% but with a DW in just 20 minutes you'll have enough battery to see you up to lunchtime. The DW Office has a 12-hour talk time (or 8 hours on high quality wideband), so even the heaviest user won’t run out of juice. Like the vast majority of Sennheiser products, this headset features ActiveGuard technology to make it G616-compliant. G616 is an Australian OH&S guideline created to protect phone users from loud, potentially harmful noises. These ‘acoustic shocks’ are transmitted down phone lines as a result of electricity spikes, weather conditions, transmission faults and the like. Failure to comply with G616 guidelines can result in fatigue, anxiety or temporary/permanent hearing loss (and a huge Work Cover headache!), but Sennheiser’s ActiveGuard means you’ll be protected whenever you are using your headset.

The Not-So-Good

As durable and flexible as the Sennheiser D10 USB ML is, if you want an over the head wearing style then we recommend the more durable and marginally more comfortable Sennheiser DW Pro 1 USB ML and Pro 2 USB (they were designed with call centre agents in mind.....). The D10 USB ML only works with a computer (as it name suggests) - but fear not there is a model that also connects to a phone - the DW Office. Also, if you want to get the most from this headset, you’ll need to fully read the instruction manual. But don’t worry, it’s straightforward and easy to understand and our friendly staff are just a phone call away.

Audiophiles please note this headset is optimised for voice communications, not music, so you won't get the normal Sennheiser quality sound when listening to your tunes, but it's still fine to bop out to.

The Verdict

If you want flexibility of wearing styles and the best sound quality around and will only ever need a headset to work with your computer, look no further - you have found your headset. The only reason you would upgrade to the DW Pro 1 USB ML or Pro 2 USB is if you want ULTRA noise cancelling or a binaural (2-ear) wearing style. Other than that, the D10 USB ML is an outstanding choice. With the lower price, now everyone can enjoy Sennheiser quality!

Other Headsets To Consider Before Buying

We've already mentioned that this is a USB only model - if you need to use the headset with a phone check out the DW Office or DW Pro 1.

If you’re after a headset that caters for your mobile phone as well then the latest Plantronics Savi W700 series or Jabra Pro 9470are all excellent. However, it is very important to note that these will not work with your mobile phone when outside of the office. If you are after a headset that works when you’re on the go too then you simply must check out the Jabra Motion Office

SKU 1000576
Manufacturer EPOS | Sennheiser
Product Type Office Wireless
Standby Time 100 hrs
Wireless Technology DECT
Talk Time 12 hrs
Warranty 2 Year
Wearing Style Over the ear + no earbud, Over the head (one ear)
Connection Type USB DECT
Software Compatabilty Dragon Naturally Speaking, Skype , Unified Communications, Voice Recognition Software , Windows
Ear Cushion Material Leatherette
Speaker Frequency Response 150-6800Hz
Mic Frequency Response 150-6800Hz
Headset Weight 22g with earhook / 50g with headband
Charge Time 20 mins = 50%, 1 hr = 100%
Conference Additonal Headsets 3
Coverage Range [Wireless] 180m
Best Use Noisy Office, Quiet Office
Application Computer (USB)
Audio Qualities ActiveGuard Acoustic Protection, Enhanced (DSP) Digital Sound Porcessing , Mono sound, Noise cancelling mic , Noise protection, Wideband Audio, Wideband mic
This product is featured in EPOS Sennheiser Headsets, Simply Headsets M2, Computer Headsets, Microsoft Teams Certified Headsets, Wireless DECT Headsets for Computers, Computer USB Headsets


  • Long distance wireless range – Up to 180 m (55m in a a typical office)
  • Talk time – 8 hours in wideband sound mode or 12 hours in narrowband mode
  • Intelligent fast charging – 20 minutes gives you 50% battery life
  • High comfort wearing styles – choose between mouldable ear hook and headband styles
  • Superior Sennheiser HD voice clarity - wideband for a natural sound
  • Intuitive user interface – mute microphone and adjust volume up or down
  • Protected hearing – ActiveGard™ technology protects against acoustic shock and sudden sound surges
  • Intuitive and easy pairing – for desk sharing and call conference.
  • Nameplate for headset personalisation
  • Microsoft Lync Certified

Manufacturers Description

D 10 USB is a streamlined single-sided wireless DECT headset connecting directly to your computer via USB. Designed for office professionals, D 10 USB provides you with Sennheiser Voice Clarity, all-day wearing comfort and excellent sound around the office.
  • Unique Premium Design – Crafted for comfort
  • High Comfort Wearing Styles – Choose between ear hook and headband wearing style
  • Intuitive user interface – Mute microphone and adjust volume up or down Sennheiser HD Voice Clarity – Wideband sound for a more natural experience
  • Full workday Talk Time – 8 hours in wideband sound mode and 12 hours in narrowband sound mode
  • Intelligent fast charging – 50% in 20 minutes gives you 4 hours talk time
  • Long Distance Wireless Range – In typical office building: Up to 55 m and in line of sight: Up to 180 m.
  • Protected hearing – ActiveGard™ technology protects against acoustic shock and sudden sound surges
  • Boosted productivity – Noise-canceling microphone filters out unwanted background noise
  • Intuitive and Easy pairing – For desk sharing and phone conference.
  • GAP compatible
  • Softphone Call Control Software "HeadSetup" included on CD
  • Microsoft Lync Certified
  • Automatic acoustic shock prevention with ActiveGardTM
  • Nameplate for headset personalization
  • Headset Autolink switch on basis station

What’s in The Box

  • Headset
  • Base Station
  • USB Cable
  • Headband (detachable)
  • 1 bendable ear hook (mounted on headset)
  • Printed Quick Guide
  • Printed Safety Guide
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    Support and Manuals for the EPOS|Sennheiser IMPACT D10 USB Wireless Headset - Lync & Skype for Business

    Looking for one on one support? Call our headset wizards on 1300 889 728 or you can learn more about our lifetime support here

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    Wireless headsets give you freedom to roam once you've answered a call but to answer a call when away from your desk (ie one touch answering via your headset) all headsets require a further accessory. If you are generally up and about at work OR if you don't want to miss a single call you will need this accessory.

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