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Plantronics/Poly Savi W720 Wireless Headset - DISCONTINUED

25% Off
RRP  $580 SAVE  $147 Now:$433 inc GST
$ 433

Availability:DISCONTINUED ITEM - Please see Savi 8220 207325-04 as closest equivalent

Condition:NEW in box

Warranty:2 Year (Direct with Manufacturers)
100% Australian Stock and Local Support

  • WORKS WITH - Desk Phone + PC + Mobile
  • 2 ear model
  • Incredibly comfortable
  • Robust design
  • 9 hours talk time
  • 100m wireless range
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Product Overview

Plantronics/Poly Savi 720 Wireless Headset

The Plantronics/Poly Savi W720 is part of the latest 700 all-in-one series and is a unique binaural headset (2 ears) that works with all your devices (office phone + computer + mobile phone). What makes is so special is this is only of one two binaural headset models that offer all in one connectivity.

However, it is very important to note that the W720 will not work with your mobile phone when outside of the office. If you are after a headset that works on the road too then you need to check out the Jabra Motion Office . If it’s just for in and around the office then the 720 is a great choice.

If you’re looking to answer calls away from your desk you'll need an HL10 handset lifter or an Electronic Hook Switch depending on the phone you have (call our staff for assistance). This device fits on your telephone base and lifts the hand piece up or down when you push a button on your headset, letting you answer and hang up on calls from anywhere in the office. A handset lifter for this headset is available separately, or as a great value pack.

This is a very exceptional and unique headset

So let’s start by reviewing…

What is Poly? Plantronics + Polycom have merged to create Poly

The Good

The Plantronics/Poly W720 offers the longest talk time (9 hours) and being binaural it’s very comfortable for all day wearing. If you spend more than 4 hours a day on the phone manufacturers actually recommend binaural for your hearing.

The one touch controls for call answer/end, vol +/-, mute and flash are the same no matter whether you’re on your desk phone, your computer or your mobile phone. This is easy and makes switching between different applications a breeze.

The sound quality as you’d expect from Plantronics/Poly is brilliant. With the 2 ears it’s even better as you cut out so much background noise. Plus the headset comes with excellent noise cancelling too. The 720 also utilizes the latest DECT wireless technology and wideband audio. In fact, Plantronics/Poly claim that the 720 Enhanced Digital Signal Processing (DSP) technology produces even more natural voice sounds than ever before.

One very smart addition to the W720 is Voice-dedicated DECT™ technology. This eliminates the possibility of interference with other wireless devises and uses a voice only signal. This is so clever but so logical and their R&D team really deserve kudos for this.

The Plantronics/Poly W720 also offers users their latest adaptive power system that increases or reduces power consumption, based on how far you walk away from the base station. This translates to extended battery life and gives you up to 9 hours talk time. Combine that with a rapid top-up recharge and you can walk and talk all day!

The Plantronics/Poly 720 wireless headset also features important SoundGuard technology. Without this feature you could potentially suffer from temporary/permanent hearing loss. This protects phone users from loud, potentially harmful noises. These acoustic shocks are transmitted down phone lines as a result of dangerous customers yelling, blowing whistles, electricity spikes, weather conditions, transmission faults and the like. Plantronics/Poly SoundGuard means you’ll be protected whenever you are using your 720 headset.

The Plantronics/Poly 720 also allows you to conference in other 700 series headset users (up to 3). This is a brilliant feature in call centres and where a manager may need to get on the line.

The Not-So-Good

Binaural headsets are always a love/hate item. Some people don’t like the fact that you can’t hear what’s going on around you. If you are on reception for example and have to greet people then it can be difficult. Others still find binaural models too bulky. That said, if you’re on the phone all day binaural is the best you can do – comfort, clarity and safe from a hearing-health perspective.

You have to also keep in mind that all-in-one units like the 720 can be slightly more expensive. You’re paying for the extra convenience. Before you buy a W720 you really need to work out what connectivity you actually need. Also you need to remember that the 720 only connects to your mobile within the confines of your office and can’t be taken on the road. The only headset that does that is the Jabra Motion Office .

Furthermore, if you don’t even need the computer connectivity and just need a wireless headset for your office phone then check out the cheaper office phone only headsets.

The Verdict

There are only a couple of headsets that do everything and if you’re after a genuine all-in- one for in and out of the office then it’s the Jabra Motion Office . If it’s in office then the Plantronics/Poly 720 binaural wireless headset is a great product and a great buy.

Other Headsets You Should Consider Before Buying

If you want a headset to help block out noise for the user you must look at the Plantronics/Poly Savi 8220!

The only headset that does everything in the office and still offers the binaural style is the the Jabra Pro 9465 - it's excellent excellent so make sure you also look at this. It offers a very cool touch screen and is an excellent headset and arguably better. If you don’t need binaural then you can also check out the Savi W710 monaural and Savi W730 with their purpose built wearing styles. We could say save a few dollars for the CS520 but if you look at the pricing you’ll pay about the same for a whole lot less. Like we say, at this level, you really can’t go wrong. For a headset that works both in and out of the office on all devices, have a look at the Jabra Motion Office

NB The W720 comes with the base unit to mobile phone Bluetooth connectivity disabled but it's easy to turn it on...

If you install Plantronics/Poly Hub ( and click on download button) then connect the base unit of the headset to a PC you can enable BT via the this interface under 'settings' OR

Press these 2 buttons together for several seconds... Subscription button (bottom left of base unit, below the Bluetooth button (it has a green light) + the mobile phone button in the top edge of the base unit. The light will flash green 4 times indicate BT is enabled (if you need to disable, repeat the process till you see 4 red flashes.)


SKU 83544-04
Product Type Computer Wireless, Office Bluetooth, Office Wireless
Superseeded By 207325-04
Type of Wireless Technology Voice dedicated DECT
Talk Time 9 hrs
Warranty 2 Year (Direct with Manufacturers)
Wearing Style Over the head (two ears)
How Does it Connect Base unit Bluetooth, Base unit to phone RJ (handset/headset port), USB
Software Compatabilty Apple, Dragon Naturally Speaking, MacSpeech, Skype , Unified Communications, Voice Recognition Software , Windows
Ear Cushion Material Leatherette
Speaker Frequency Response 150-6800Hz
Mic Frequency Response 150-6800Hz
Headset Weight 94g
Coverage Range Bluetooth range
Coverage Range [Bluetooth] 11m (base unit to mobile phone)
Conference Additonal Headsets 3
Coverage Range [Wireless] 100m
Best Suited For Noisy Office, Quiet Office, Very Noisy Office
Audio Properties Enhanced (DSP) Digital Sound Porcessing , Noise cancelling mic , Noise protection, Soundguard Digital , Wideband Audio, Wideband mic
This product is featured in Discontinued, Discontinued


  • Superior Call Management
  • One intelligent headset to manage your PC, mobile and desk phone calls
  • Automatically routes calls to the mobile phone or headset – whichever device is within easy reach Transfer audio between headset and mobile phone with a press of a button to take calls on-the-road
  • One-touch call answer/end, vol +/-, mute and flash controls across devices UC presence automatically updated when on a PC, mobile or desk phone call
  • Energy efficient adaptive power system optimizes for range and talk time
  • Conference in up to three additional headsets and guests can continue through multiple calls
  • Savi 710 Innovative design
  • Lightest DECT wireless headset on the market
  • Hot swappable battery kit lets you change battery mid-conversation delivering unlimited talk time Three comfortable, customizable wearing styles
  • Premium Sounds Quality
  • Advanced wideband audio using CAT-iq technology for high definition voice quality
  • Voice-dedicated DECT™ technology eliminates Wi-Fi interference
  • Noise-canceling microphone reduces background noise interruptions
  • Enhanced Digital Signal Processing (DSP) provides more natural voice sounds

Manufacturers Description

The Savi® 700 series is changing the way productivity-focused office professionals communicate. With three-way connectivity, easily manage and switch between PC, desk phone, and now mobile calls from a single wireless headset. With a new convertible headset we’ve added the lightest DECT™ headset on the market to our suite of wearing styles so you can choose the one that’s best for you. Optimized for Unified Communications, the system automatically updates your status* to “busy” on PC, mobile and even desk phone calls so colleagues can see your availability. This intelligent system combines best-in-class sound quality, hands-free mobility and hours of talk time for ultimate efficiency. Once you experience a Savi 700 headset system you’ll wonder how you ever lived without it.

*With supported softphones. Plantronics software is required.

  • Three-way connectivity lets you easily switch and mix audio between PC, mobile and desk phones with one intelligent, wireless headset system
  • Ideal for office professionals who use multiple devices and require best-in-class sound quality for their business communications
  • Choose the style that’s right for you with more wearing style choices than any other wireless headset system on the market
  • With one-touch call answer/end, vol+/-, mute and flash, manage calls from any connected device up to 350 feet from the charging base
  • Automatically routes mobile calls to the mobile phone or headset – whichever device is within easy reach
  • Transfer audio between headset and mobile phone with a press of a button so you can leave the office and take the mobile call with you
  • Adaptive power system optimizes for range and talk time by automatically downshifting to low power when the headset is close to the base to save battery life and maximize density
  • Collaborate between colleagues no matter which device you call them on with the ability to mix/conference audio between any two phone devices
  • Conference in up to three additional Savi headsets for improved call efficiency and guest headsets can even continue through multiple calls
  • With Plantronics software get the added value of:
    • Headset answer/end/mute/flash control across multiple softphones
    • UC presence automatically updated when on a call; not only on PC calls, but also when on mobile or desk phone calls
    • Battery meter conveniently displays headset battery life remaining in PC icon tray
    • Headset control panel allows for customization of settings, including call notification and related options
  • DECT™ technology provides best-in-class audio and eliminates interference from Wi-Fi networks
  • Advanced wideband audio using CAT-iq technology for high definition voice quality
  • Noise-canceling microphone reduces background noise interruptions, ensuring great audio quality and easing listener fatigue
  • Enhanced Digital Signal Processing (DSP) provides more natural voice sound, delivering clear audio the way it’s intended to be heard
  • SoundGuard® technology ensures listening comfort and acoustic limiting for protection against audio spikes
  • The Savi 700 Series is available in two versions:
    • UC standard version supporting one-touch call control with softphones and UC applications from Cisco®, Avaya®, Microsoft®, IBM®, Skype® and more.
    • Microsoft-certified version optimized for Microsoft® Lync 2010 and Microsoft OCS 2007
  • IT deployment for the Savi 700 Series is supported through the PlantronicsUC Toolkit resources, including best practices and off-the-shelf training for simplified deployment.


Customer Reviews

  • Ease of Setup
  • Value for Money
  • Ease of Use

Review by (Posted on )

  • Ease of Setup
  • Value for Money
  • Ease of Use

The Plantronics Savi W720 Wireless Headset is a good to great headset and let's me connect to my Cisco IP phone, DX80, and mobile phone with ease. The setup was easy, except I had to ask the great support staff at Simply Headsets how to activate Bluetooth on the base unit. Works much more reliably and easily than a Jabra unit I purchased a year earlier. It and the EHS cable are a bit pricey, but it looks like a keeper.
Review by (Posted on )

  • Ease of Setup
  • Value for Money
  • Ease of Use

Love this headset. Originally purchased the Sennheiser DW Pro 2, as i'm a bit of a Sennheiser "fanboy" you might say. The thing had no Mac software, and was just plain annoying. After a very easy return process with Simply Headsets, i was recommended the Savi W720. I'm very glad i got this item. It works seamlessly with my Avaya soft-phone, and is very comfy.
I would recommend this headset to anyone (especially Mac users).

Review by (Posted on )

  • Value for Money
  • Ease of Use
  • Ease of Setup

I'm not a very demanding user:I just use it in a home office environment for calls through the mobile and for dictating to Dragon software. It does all that well. One gripe I have is that if the base unit is powered off (i.e. the PC is unplugged overnight during storm season) then the battery in the headset will likely be flat the next morning.
Review by (Posted on )

  • Ease of Use
  • Ease of Setup
  • Value for Money

Without doubt one of the best investments I have ever made in my business was to purchase the Plantronics Wireless Savi headset from your business. The headset combined with voice recognition software has significantly increased my productivity, particularly when it comes to letters and emails.

The headset has never failed me and if there is a newer version on the market I would seriously consider upgrading, but as I mentioned the one I have is a lifesaver.

Review by (Posted on )

  • Value for Money
  • Ease of Use
  • Ease of Setup

Even if you don't use the PC connectivity often, I'd suggest installing the software to configure the base properly, as the default settings weren't optimal for me (wideband audio, range, bluetooth, etc.).

Although I was initially reluctant at the price, I'd gladly purchase one again. Post-sale support from simply headsets was great too.

Review by (Posted on )

  • Value for Money
  • Ease of Use
  • Ease of Setup

Does the job.
Review by (Posted on )

  • Value for Money
  • Ease of Use
  • Ease of Setup

This is a nice unit. Does exactly what I want. Beautifully solid construction, well thought-out controls. Not a work of art like its more expensive competitors, but good industrial design. The sound is beautifully clear at both ends, noise cancelling handles low-flying aeroplanes magnificently (I live and work under a flight path and my callers say the aeroplanes are not noticeable unless I point them out) and it is very comfy.

Ignore the peons who say it is overpriced. They are probably Windows users who are used by buying the barely acceptable for pennies, then grudging tolerating it for the rest of the shorter of their miserable lives. This is a quality product and it is worth the money.

Buy it, you deserve it. It will make you happy.

However, as you would expect, there is a wrinkle.

I use Macs and I have a Gigaset cordless phone as a desk phone. There is no handset socket on the Gigaset, so connection to the land line is via Bluetooth.

I downloaded and installed Spokes 1.6 for Mac. The most useful part is the About tab. It is the most minimal app I have ever seen. The settings consist of: Start at Login, Show status in the menu bar, Log level. And there is an uninstall button. I presume it does something other than start and display an icon in the status bar, but I don't know what that is.

Here begins the sage - I tried to pair the SAVI with the Gigaset several times to no avail. Holding down the Bluetooth button does zip.

I sent a message to the Plantronics help desk and they said "You need to enable Bluetooth in the Plantronics Control Panel." Nothing about this in the quick start guide.

"Go to Start - Programs, ...." Not for Windows 8, then...

I dug up a Windows 7 VM on the Mac, connected the SAVI to it, installed Spokes for Windows and Lo! A whole new world opens up. Angels sing, bluebirds circle my head, and all the bushfires in the state are magically extinguished.

Windows gets :
- an Update Manager (I updated the firmware - takes under 5 mins);
- a battery status indicator in the system tray
- a control panel that lets you change a bunch of settings.

One of the useful settings is to enable Bluetooth.

That done, the Savi connected to the Gigaset, and we are good as gold.

The take-home, as they say in management circles, is that until they soup up Spokes for Mac, you need Windows to update and configure this headset. Once that is done, it works fine with the Mac.

Review by (Posted on )

  • Ease of Setup
  • Value for Money
  • Ease of Use

Good headset but quite pricy for what it is.
Review by (Posted on )

  • Value for Money
  • Ease of Use
  • Ease of Setup

Beautiful product once you get it working properly but a pain in the arse to setup with the CSICO IP Phone without access to thorough information prior to purchase.

Only after taking delivery of the headset

Review by (Posted on )

  • Value for Money
  • Ease of Use
  • Ease of Setup

Good quality and excellent noise reduction.
Review by (Posted on )

  • Value for Money
  • Ease of Use
  • Ease of Setup

It is very good product with which I can use my cisco ip phone and software phone running on my pc. However there is only one problem.. Bluetooth doesn't work! I received a new one but the new one has the same issue. I requested the replacement again and is waiting for another new one.. Hopefully this time it is working!!


Review by (Posted on )

  • Value for Money
  • Ease of Use
  • Ease of Setup

Great product. Overpriced. Given exchange rate USD to AUD is close to parity and the same product isselling online from USA for around USD250
Review by (Posted on )

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Accessories Delivery

Shipping & Delivery of the Plantronics/Poly Savi W720 Wireless Headset - DISCONTINUED

All items are couriered for speed as well as security. There is an Australian wide flat rate courier fee of only $15 inc GST no matter how many items you order.

We will not dispatch items if you do not have a physical address and orders will only be dispatched within Australia. International Shipping is not available at this time.

You will always have the opportunity to see the full amount of your purchase, including delivery charges, before you confirm your order.

Why you should shop with Simply Headsets

  • Your details are safe with the highest 256 BIT security standards and we never keep your credit card details.
  • We're here to help you on 1300 889 728, whether you need a hand choosing the right headset or shopping online with us. Our friendly customer service team is available from 7:30am to 8:30pm, Monday to Friday (AEST).
  • 30 Day Satisfaction Guarantee, so you'll always find a headset you'll love.
  • Genuine Australian stock with 100% manufacturer warranty.
  • Lowest Price Guarantee
  • No surcharges on credit cards.
This Item Has Been Discontinued

Good news though. We have a fantastic alternative for you. Need help
with your decision? Call us today on 1300 889 728

Plantronics/Poly Savi 8220 Office ANC Wireless Headset

RRP: $766.60
Now: $428.00 Inc GST