Jabra Engage 50 II Corded USB Headset

In Brief

The Jabra Engage 50 II is a superb quality unit designed for intensive use in busy call centres or noisy environments. It connects to PC/Laptop and Mac and comes in USB-A and USB-C variants and as MS Teams Certified or UC. It's available in a mono or stereo style which are very lightweight but also sturdy. Jabra back this durability with a 3 year replacement warranty. The Engage 50 II comes with a detatchable control panel (which can also ring!)so users can easily move away from their desk without taking off the headset.

What We Love

+ Sturdy and lightweight, with a 3-year replacement warranty, making it suitable for intensive use in busy call centers
+ 3 noise canceling microphones for clearer calls
+ Angled ear cushions and pressure-relieving pattern inside the earcups ensure comfort during extended use
+ Included buslight on each ear (for stereo version) to let colleagues know you're busy
+ Very lightweight at only 45g (mono) and 63g (stereo)

What We Don't Love

- No Active Noise Cancelling in the earcups. 

In Detail

Quality sound - both ways.  Cutting edge tech brings out the soft parts of your customer's voice and softens the loud parts, reducing the effort to hear and preventing call fatigue. Sound isolating (but not active noise canceling) earcups built in hearing protection and advanced speaker technology all add to the 'easy listening' experience.  As for what the customer hears?  just what you want them to! The Engage 50 II has 3 microphones - one in the tip of the boom arm and two on the outer side plus advanced algorithms to create a beamforming pickup of the user's voice and analyse noise coming from elsewhere, isolating the voice and removing the noise. This remarkable headset can remove up to 36dB of noise due to this extra microphone and the enhanced capabilities this allows. This also enables the headset to sense when the microphone position is less than optimal and trigger a boom arm position alert through Jabra Engage+,Jabra Direct or with a third-party SDK implementation. Clarity is superb and perfect for voice to text applications.

Amazing analytics  This is really what sets the Engage 40 and 50 II apart from other call centre headsets. Jabra's free *Engage+ software download allows staff to monitor in real time their mute status, background noise & microphone positioning **. There's also an additional purchased analytics package for call centre managers which can offer astonishing insights such as agents talking over a customer or leaving long pauses in the coversation.

Lightweight, comfortable and durable  The weight of the Engage 50 is striking as you take it out of the box.  At 45g for the mono and 63 for the stereo headset,  they're close to half the weight of other current headsets. But this hasn't compromised durability, on the contrary; they've been engineered to withstand the treatment of call centres and of being move about alot. Jabra are so confident of the quality they've extended their usual 2 year warranty to 3 years for the Engage 40 and 50 II models.  This saves downtime and money in the long run for intensive users.  Comfort is king with headsets  - they can have all the bells and whistles but if they're not comfy, they quickly become very unpopular and clutter up drawers and employee/er relationships.  Angled ear cushions and a maze shaped pattern inside the earcups to relieve pressure on the ear whilst ensuring a secure fit means staff stay happy and focussed on what matters -  the call and the customer.  Oh and they can be worn with the mic on either side,  unlike many other headsets!

No more 'are you on a call?' mimes  The Engage 40 and 50 II take away that awkward mime (or worse,  blundering in and distracting a colleague from their call) with busy lights facing forwards and backwards on the earcup (both earcups for the stereo version).  You can also set the light to show you as busy if you need to make notes on a  call or have an urgent task to complete.  We get asked about fuction alot and it's usually ony available on top end cable free headsets.

Control Panel.   Not just any control panel! If you're not wearing your headset, you can programme this to ring to alert you to a call. There's a sexy volume control dial (rather than button) and with a rubberised backing it stays put on your desk. Unlike the Engage 40 you can unplug form the panel to walk away from the desk without having to take the headset off your head

Customise your control.  As well as the many settings you can customise via the Jabra Direct app, there are 2 programable buttons on the control panel.  Of course you have mute, volume and call control out of the box but the pre-programmed busylight button and another spare button allow you to customer the headset further to your requirements.  Push to talk or a speed dial are the most obvious options but if you have something more fancy in mind, give us a bell and we'll check if it's do-able.