EPOS|Sennheiser IMPACT SDW 5013 3-in-1 Wireless Headset - USB
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EPOS|Sennheiser IMPACT SDW 5013 3-in-1 Wireless Headset - USB
Pronounced - SENN- high-zah. Everyone struggles with this so we thought we'd pop that in first up!
What is EPOS? EPOS is the new co-branded name for Sennheiser.
The SDW 5013 is a DECT wireless headset. The base unit connects to connects to a PC (or laptop) via standard USB or, if you have a snazzy phone with a USB HEADSET port it may also work (call us to check!). This is the new version of the hugely popular and frankly brilliant DW Pro 1 USB and also comes with extra wearing style options. It is compatible with Skype for Business, Microsoft Teams and all major softphone applications.
The 5000 models are each available in 3 wearing option variants; 3-in-1, which comes with a headband, earhook AND neckband in the box, the Mono version; a headband only style which is what about 80% of people want these days. Also the Stereo; a headband only '2 eared' model. All of the options can be worn with the microphone arm on the left or the right. This is the 3-in-1 variant.
As a company we’re proud to be able to offer the new SDW range to our clients and we challenge anyone to find a better headset range. Plantronics had dominated the Australian market for such a long time but you can certainly argue that Jabra and Sennheiser are now in full competition and competition is a good thing! The headphone and microphone gurus at Sennheiser have used their 60+ years of audio experience and R&D to create headset perfection. As we always say, the golden rule of headsets is to buy the best you can afford and, we hope your boss has given you the ok to buy any model in the new SDW range.
Connections - The SDW 5000 Series will connect Via USB to your PC or Laptop. It has one interface only so you cannot connect to 2 USB devices simultaneously. interface (to connect to a PC for Softphone or other applications or indeed desk [phone with USB headset port). If down the track you want to also use this headset with a mobile phone (in the office only) you can add the BTD 800 (Mark ii) to the base unit and pair your mobile to that. However if you think that's a possibility, we suggest getting the SDW 5014 now as that comes with the dongle and will work out cheaper in the long run.
Sound quality - Sennheiser has this NAILED. The DW range has the best quality sound we've experienced and we expect the SDW range to be the same. If you're looking for the best quality sound in and outbound, you can stop looking - this is your new headset. Most of the Simply Headsets staff already use Sennheiser headsets. (Sophie loves her Sennheiser so much her hubby gets jealous!). The SDW5000s have SUPER wideband to ensure a natural sounding voice no matter what device you're using it with and it has High Density Wideband to ensure best call clarity in offices with many users (such as call centres). If density is an concern for you you should also have a look at the Jabra Engage 65 Series.
Microphone quality - Sennheiser are keeping the ULTRA noise cancelling microphone (they have 2 noise cancelling mics!) which is VERY good news for anyone in an noisy office who wants to sound like they're in their own private office. Nothing is less professional that customers hearing the hubbub around you, so this, along with the older DW series remains the best option option for you if you don't fancy sounding like you're in a call centre or have crazed colleagues around you!
Busy light - There's an inbuilt online indicator light - a flashing blue light on the ear to show colleagues when you're on a call. Anyone who has ever had to show a colleague 'the hand' when they interrupt them on a call or has gone through the over-exaggerated 'are you on a call???' mime will know that this is a brilliant feature. There's also an external online indicator available as an accessory (have a look lower down at the 'Accessories' tab) that you can put on your desk for a more obvious indicator that you're busy / free. This more obvious light is perfect for receptionists or anyone who greets the public. Just a little to sign to say 'If this light is flashing please take a seat, I'm on a call but will be with you in a moment', saves all the uncertainty and puts clients at ease.
Range - The line of sight range is advertised as up to a staggering 180 metres, better even than the new Jabra Engage series BUT as with all headsets this will diminish with interference from electronic devices and also if you're going though doors, partitions etc. Stairs and concrete walls will have the greatest impact but also glass partitions and anything that enters line of sight between your headset and it's base unit. Of course if you start with the longest range possible you know you've got the best chance of maintaining signal. Sennheiser reckon that on an average busy office their range is 55m. (We've found it to be a bit better than that).
Bluetooth range is a different entity. NB this only applies if you purchase the BTD 800ii USB dongle, as we've said. If you're thinking of doing so, please go to the SDW 5014. The connection is from the base unit to your mobile phone(s), not directly to the headset so if you leave the phone on the desk you'll get the same headset range as above. However if you cannot bear to be parted from your mobile when you leave your desk then the range from mobile to base is 'up to 25m' BUT this is also dependent on your phone - most will be approx 15m (ie the distance that you can take the mobile from the base unit and still maintain a connection to that base). This is the same with all headsets. If you want a headset that you can also use out of the office, this is not it. We recommend a separate BT headset for out of the office use.
Know when you're getting a softphone call The SDW base can be configured to ring when you have a softphone call coming in. You an even configure the ring tone so you can tell if your call or your colleague's - there are 3 tones to chose from.
Other stuff we thought was nifty: </h2
* You can conference up to 3 additional headsets onto one base unit - great for conference calls or training. You can add a Sennheiser USB corded headset too - again super for training. Or even a Sennheiser speakerphone (USB).
*The base unit has a USB port so you can plug in a Sennheiser USB headset for training purposes or a speaker such as the SP20 for calls when you want a few people to get in on the phone call (assuming they don't have wireless headsets that you can conference to the base unit!)
* You can plug in a Sennheiser USB dongle and connect a Bluetooth headset into it. Why is another matter but we're sure someone will like this!
* All wearing styles and versions of the headset use the same style base unit so no matter what headset style you opt for (when the other versions are available that is) it will work on any SDW base unit/ Of course if you have a USB only base it with only work with a USB device but means you don't have to invest in top of the range headsets across the office when some only need limited connections.
* The super fast charge is SO handy when (not if) you forget to dock it overnight. Most headsets take an hour or more to charge to 50% but with a DW in just 30 minutes you'll have enough battery to see you up to lunchtime.
If you're a Mac user please note that like all headsets from time to time you'll need to update firmware of the headset. Sennheiser (at time of writing, June 2018) don't have a Mac version of their firmware update. The headset will work FINE with your Mac BUT you'll need to access a PC or non Mac laptop to update firmware.
The battery has to be changed by a technician. Initially this will be done by Sennheiser for you as a warranty claim if something happens in the 1st few months. After that... we're not too sure. Those details are being nutted out. That said we have a great relationship with Sennheiser and have found they are just as customer centric as we are. We're sure it will be OK.
The Sennheiser SDW 5013 offers the same great features of the DW series with some improvements and useful additions. If you're a Sennheiser fan (there's a lot of you out there!) you'll be very happy to get your hands on one of these. If you're not already a fan, we reckon this will convert you.
Other Headsets To Consider Before Buying
The older DWs are still a super option & the DW Office comes with headband and earhook options in the box. If you're on a tight budget the Jabra Pro 930 is worth a look to work with PC only at a hot hot price. Alternatively, Plantronics fans like the Savi W440..
|Manufacturer||EPOS | Sennheiser|
|Product Type||Computer Wireless|
|Standby Time||Up to 48hrs|
|Talk Time||6-10 hours dep on settings eg Up to 10 hrs (narrowband), Up to 6 hours (Super wideband)|
|Wearing Style||Around the back of the neck, Ear bud (single), Over the head (one ear)|
|Software Compatabilty||Apple, Dragon Naturally Speaking, MacSpeech, MOC & Lync, Skype , Unified Communications, Voice Recognition Software , Windows, Skype For Business|
|Ear Cushion Material||Leatherette|
|Speaker Frequency Response||100-11,500 Hz|
|Mic Frequency Response||Super Wideband 100-11,500 Hz|
|Headset Weight||With earhook: 44g, With neckband 43g, With headband 58g|
|Coverage Range||Wireless Range|
|Charge Time||0-50% in 30 mins, 100% in 1hr.|
|Charger Type||Base Unit|
|Conference Additonal Headsets||3|
|Coverage Range [Wireless]||180m line of sight, 55m in a busy office|
|Best Use||Noisy Office, Quiet Office|
|Audio Qualities||ActiveGuard Acoustic Protection, Enhanced (DSP) Digital Sound Porcessing , HD Audio, Mono sound, Noise protection, Soundguard Digital , Ultra Noise cancelling mic, Wideband Audio, Wideband mic|
|This product is featured in||EPOS | Sennheiser Sale, Multi Device Headsets, Headsets For phones With USB Headset Port, MS Teams Headsets, Zoom Headsets, DECT Wireless, Softphones, EPOS|Sennheiser, Mono Computer Headsets, Earhook Computer Headsets, Multiple Styles Computer Headsets, View All Computer Headsets|
Wireless DECT headset with three wearing styles and connectivity to softphone/PC. Super wideband audio, pioneering own-voice detection technology and a two-microphone noise-cancelling system provide superior and exceptional sound. Enhanced security features keep conversations confidential./p
What’s in The Box
- Base station
- Wearing style adapter with pre-mounted earhook, earbud (M) and cheek spacer
- Ear hook stabilizer
- Extra earbuds (S, L)
- USB cable (Base unit to USB)
- Power supply
- Printed quick guides (headset and base station)
- Printed safety guide
- Printed compliance sheet
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Shipping & Delivery of the EPOS|Sennheiser IMPACT SDW 5013 3-in-1 Wireless Headset - USB
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- Genuine Australian stock with 100% manufacturer warranty.
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Support and Manuals for the EPOS|Sennheiser IMPACT SDW 5013 3-in-1 Wireless Headset - USB
Looking for one on one support? Call our headset wizards on 1300 889 728 or you can learn more about our lifetime support here
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Select the make and model of your phone below to confirm compatibility.
Wireless headsets give you freedom to roam once you've answered a call but to answer a call when away from your desk (ie one touch answering via your headset) all headsets require a further accessory. If you are generally up and about at work OR if you don't want to miss a single call you will need this accessory.
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