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Before lodging a claim please keep in mind we do need to do some due diligence and testing before proceeding with the process. We know this can be frustrating but 9 times out of 10 we can resolve any issues with a setting change or update before we get to the claim process..
If you are calling us to troubleshoot please allow 5-15 minutes for us to go through the standard checks with you.
Please have your invoice number handy and it is always a good idea to call off a different phone - It can be hard to test or change settings if you are calling from the phone the headset is set up on.
If you need to troubleshoot an issue and would rather deal direct with the manufacturer please feel free to contact them on 07 4410 3360 - They have a great user support line which is open weekdays 8am-5pm. Or you can email them at [email protected]
For warranty claims - once testing has determined a claim is valid, we just need an email with the details of the problem, your invoice number and current shipping address. We take care of all the paperwork for you and as we are Sennheiser number 1 reseller for office headsets, Sennheiser offer all our customers advanced replacements on their products - this means you should receive your replacement headset within a couple of days. They will then email you directly with details on what to do with your faulty unit - this does need to be sent back to EPOS|Sennheiser location in Queensland directly (within 5 working days)
If you need to troubleshoot an issue and would rather deal direct with the manufacturer please feel free to contact them on 1300 362 672. They have a superb customer direct support team which is open weekdays 9am to 5pm. Or you can email them at [email protected]
For warranty claims - once testing has determined a claim is valid, we just need an email with the details of the problem, your invoice number, current shipping address, the serial number off the faulty part (If you are unsure where to find this let us know and we can send you a photo on where to look) - and if you have spoken with Jabra tech support directly - the case number they will have supplied to you. As a Premium Jabra partner, Jabra offer all Simply customers advance replacements, this means you should receive your replacement headset within a couple of days. We will then send you an email with your claim number and further instructions as provided by Jabra on what to do with the faulty unit - this does need to be sent back to Jabra (within 5 working days)
If you need to troubleshoot an issue and would rather deal direct with the manufacturer please feel free to contact them on 1800 793 150. Their customer support line is open 24 hours (but are closed Saturdays) Including public holidays. Or click here https://www.plantronics.com/au/en/support/contact/email-support# to send your inquiry.
For Plantronics warranty claims you have a couple of options to choose from.
Option 1: Direct with Plantronics
The quickest way to get a replacement is to lodge the claim online yourself direct with Plantronics via their support page https://www.plantronics.com/au/en/support/warranty-service
You just need to create an account and register the product (essentially just select the model and the date it was purchased) you don't need the invoice or serial number to do this.
You will usually have an advanced replacement unit dispatched within 2-4 working days and only need to return the faulty once you have the new one - they will email you all the info on where to return this to.
Our tips for an easy claim & the best service
- During the process you will be asked to specify the role of user - please select business user. If you do not select business user you will not get the replacement first.
- When searching for your product to register, enter the least amount of info possible - eg CS510 or HL10. Then just use the drop down menu to select your specific model. Whilst you're there you may as well register any other Plantronics products that you have, just repeat the process.
- Once you have received the new goods, be sure to return the faulty ones PROMPTLY as per Plantronics' instructions. If you don't you might find yourself blacklisted for advance replacement on any subsequent claim.
Option 2 (The slower way): We arrange the Warranty Claim For You.
Of course we can lodge a claim for you; although it's worth noting that if we lodge a claim for you it does take a little longer to get the replacement, than doing it directly.
When we lodge a claim on your behalf the faulty item usually needs to be returned to Plantronics first, so their team can assess and approve the claim.
Only once that item has been received back will they release the replacement item. So please allow 1-2 weeks depending on how you choose to ship the faulty unit.
Dead on Arrival - DOA
On the very rare occasion that a product is dead on arrival (this is considered within 14 days of purchase) the process may differ a little - it is best to call and speak with us directly in this situation, so we can help out as quickly as possible.