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Poly/Polycom Trio 8500 - S4B, Teams + 1 year Poly Premier Maintenance Contract

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Warranty: 1 Year (Direct with Manufacturers)

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Even though you’re completely covered by our unique Easy Exchange policy, if you are looking to place a bulk order and aren’t sure which headset is right for your department’s needs, speak to our team, in some cases we may be able to arrange a trial.

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When you become part of the Simply Headsets community, you’ll be making a difference with your very first purchase. $5.00 from every first time purchaser will go towards our chosen charity, B1G1. B1G1 provides people with the opportunity to access a loan in order to better their lives and bring their communities out of poverty, and the best part is that 100% of the money goes directly to the person who needs it.

Poly/Polycom Trio 8500 - S4B, Teams + 1 year Poly Premier Maintenance Contract

Includes a mandatory 1 year Polycom Premier Maintenance Contract NB This is required by Polycom..

Enjoy quality collaboration with this affordable and flexible conference phone with capacity for video conferencing and document sharing. Suitable for medium sized meetings. This variant of the 8500 is optimised for use with Skype for Business and compatible with MS Teams.

What is Poly? Poly is the new name for Polycom - Plantronics and Polycom have joined forces and are re-branding as 'Poly'.

The world’s first smart hub for group collaboration. On its own the RealPresence is a formidable conference phone. When the Trio Visual+, your TV and a camera are added, the 8500 completely transforms the iconic three point conference phone, into an Audio-Visual centre point, suited to any team environment, to enhance your industry professionals overall sharing experience.

Stop wasting time and money traveling to meetings! -

Gone are the days of spending 1000’s of dollars and exhausting your staff by traveling interstate for meetings. A return trip Sydney to Melbourne can easily cost $500 (+ hotel costs if you stay overnight), so just a couple of trips a year pays for the RealPresence as well as saving all that travel time and lost family time.

How does it connect to my phone system? -

The Trio is an IP Conference phone which connects to power via PoE. A power adapter is available for purchase if you don't have access to Power over Ethernet. You need a fully VOIP phone system (or access to a SIP line) for it to work for land line calls and video conferencing*. If you have an IT guy or gal they will be able to install with the zero-touch provisioning if not, ask us about a technician. Connection to a mobile or network enabled tablet is as easy as pairing to a Bluetooth headset.. The phone can also be plugged into a USB to connect to a PC (BYO USB cable).

Feature-rich design for clearer calls -

There are so many features but what it all boils down to is the best quality call you can get; The Enhanced HD voice quality sound allows you to hear the intonation and nuances in voices so you can be confident you hear what they’re feeling as well as what they’re saying. Polycom’s exclusive NoiseBlock magically eliminates distracting background noise such as passing sirens, rustling papers and clacking keyboards. The mute buttons on every arm of the phone ensure anyone can mute a call and the illumination means that you can be sure your conversation stays private. Polycom’s bass reflex port means you hear all lower frequencies – perfect for multi-media presentations. You’ll also have local 5-way HD Voice conferencing so everyone can join in. We could go on (and on) but you get the picture!

>Easy to Use -

A snazzy conference phone is all well and good but it has to be easy to use. No more wasting the first 10 minutes of your meeting with technical issues and ‘can you both hear me now?’ The intuitive 5” full colour touch screen is very familiar to anyone who has used a smartphone which must be nearly everyone by now! You can even send meeting invites via the Realpresence app then when you get to the meeting room, a simple touch on the screen calls all the listed attendees.

Future-Proof -

What makes the RealPresence Trio so unique is the low cost entry point to video conferencing and document sharing. BYO TV (with an HDMI port) and add the Trio Visual+ to document share and then a Polycom EagleEye camera for full video conference capability If you need that functionality now check out our great value bundle.

Extended voice range -

Polycom advertise the range as 4.3 meters (ie 2.2 m in every direction from the phone). We’ve tested this and it coped with ease at approx 4.5m from the phone. If you need more than this, expansion microphones are available. If you just need something for a larger room, check out this model's big brother, the RealPresence Trio 8800.

In summary -

The RealPresence 8500 Trio IP is a powerful but simple to use conference phone that offers businesses of all sizes amazing opportunities to collaborate with staff and clients. If you book more than 2 interstate flights a year or need to work with remote or interstate colleagues or clients, this is no-brainer investment.

*Video Conferencing requires Trio Visual+ and a camera with any TV with an HDMI port

SKU 2200-66700-019+4870-66700-112
Manufacturer Polycom
Product Type Conference Phone, VOIP Speakerphone
Warranty 1 Year (Direct with Manufacturers)
Connection Type Bluetooth for Mobile , USB
Software Compatabilty MOC & Lync, MS Teams CERTIFIED, Skype , Unified Communications, Windows, Skype For Business, Zoom Compatible
Coverage Range [Wireless] 4.3m - 2.2m from the unit, in a circle.
Application SIP connection
Audio Qualities Echo cancellation, Wideband Audio
This product is featured in Poly Plantronics Headsets, Video Conferencing & Speakerphones, Bluetooth Speakerphones for Larger Meetings, VOIP Phone System, Conference Phones, Plantronics Poly Video Conferencing and Speaker Phones
  • Room Size - Medium - Up to 6 people, 2.2m distance from phone
  • Unique Features - 5" intuitive touch screen, Outstanding ambient noise reduction, Easy set-up
  • Connection - SIP-based IP PBX and Softswitch platforms, Mobile, PC
  • Options – Expansion mics
  • Expansion - Up to 14 people with expansion mics
  • Level - Top level conference phone

Manufacturers Description

Polycom Trio 8500

Smart conferencing for mid-sized conference rooms.

Polycom Trio 8500 takes the ordinary conference call experience to the next level.Getting conference calls started shouldn’t be hard, frustrating and time-consuming.The sleek and sophisticated design of the Polycom Trio 8500 makes navigation simple to use. Easily start calls on time, every time. And with Polycom’s legendary voice quality, you can be sure every syllable is crystal clear with Polycom HD Voice technology.

Legendary voice quality Polycom Trio 8500 is equipped with advanced sound quality including HD Voice and Polycom Acoustic Clarity technologies which combine industry-leading full duplex echo cancellation and noise reduction with advanced voice processing. With up to 14ft/4.3m of pick up, it is ideal for the midsize conference room. To ensure you experience an uninterrupted flow of ideas, Polycom’s patented NoiseBlock technology will automatically detect non-speech noise and mute the microphones for you. They will automatically unmute when speech is detected, so business can keep moving seamlessly.

Powerful video performance Combine the exceptional audio of Polycom Trio 8500 with the Polycom Trio Visual+ or Polycom Trio VisualPro* acessories and one of the feature-rich Polycom EagleEye cameras to create a video and content sharing solution that is right-sized for your specific environment. Bringing users together face-to-face increases camaraderie as well as fosters more meaningful conversation.

Versatile content sharing Decision-making today is more data-driven than ever before. Increase productivity with the versatile content sharing capabilities of Polycom Trio. The ability to share wired or wirelessly from your personal device gives you the power to choose the method that is most comfortable for your work style.

Scalable for every environment It’s your call. With Polycom Trio, you are free to deploy on all leading unified communication platforms from open SIP to Skype for Business** to cloud video solutions like BlueJeans, WebEx and Zoom—or enjoy multiple platforms simultaneously with the hybrid registration feature of Polycom Trio. It’s easy to deploy and manage, as one common provisioning and management approach for all rooms requires less time to learn and oversee.

Product Specifications as published by Poly

User interface features
  • Gesture-based, multitouch-capable capacitive touch screen
  • 5-inch color LCD (720 x 1280 pixel), 9:16
  • aspect ratio
  • On-screen virtual keyboard
  • 1 USB 2.0 Type A-compliant port USB battery charging BC1.2 compliant (requires full Class 4 power input on LAN IN for operation)
  • 1x USB 2.0 Micro-B device port
  • Integrated Bluetooth 4.0
  • 3 illuminated mute buttons
  • Unicode UTF-8-character support
  • User interface localized in Arabic, Chinese, Danish, Dutch, English (Canada/ US/UK), French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish and Swedish

Audio features

  • 3 cardioid microphones
  • Loudspeaker - Frequency: 180-14,000 Hz - Volume: 90 dB at 0.5-m peak volume
  • 4.2-m microphone pickup range
  • Supported codecs: - G.711 (A-law and μ-law) - G.719 - G.722, G722.1, G722.1C - G.729AB - Polycom Siren 7, Siren 14 - SILK
  • Polycom Acoustic Clarity technology provides full-duplex conversations, acoustic echo cancellation and background noise suppression – Type 1 compliant (IEEE 1329 full duplex)
  • Polycom HD Voice
  • Polycom NoiseBlock
  • Voice activity detection
  • Comfort noise generation
  • DTMF tone generation (RFC 2833 and in-band)
  • Bluetooth device pairing for wideband speech and multimedia streaming (HFP/AD2P)
  • Low-delay audio packet transmission
  • Adaptive jitter buffers
  • Packet loss concealment
  • Bluetooth device pairing for wideband speech and multimedia streaming (HFP/AD2P)

Call handling features

  • Up to 3 lines (max. one Skype for Business)
  • Shared call/bridged line appearance
  • Distinctive incoming call treatment/call waiting
  • Call timer and call waiting
  • Call transfer, hold, divert (forward), pickup
  • Called, calling, connected-party information
  • One-touch speed dial and meeting join
  • Local 5-way audio conferencing
  • Do-not-disturb function
  • Local configurable digit map/dial plan
  • Corporate directory access using LDAP
  • Visual conference management

Network and provisioning

  • Open SIP and Skype for Business
  • IETF SIP (RFC 3261 and companion RFCs)
  • Single-port gigabit Ethernet 10/100/1000Base-TX across LAN
  • FTP/TFTP/HTTP/HTTPS server-based central provisioning
  • Manual or dynamic host configuration protocol (DHCP) network setup
  • Time and date synchronization using SNTP
  • Polycom Zero Touch Provisioning
  • Provisioning and call server redundancy support
  • QoS support - IEEE 802.1p/Q tagging (VLAN), layer 3 TOS, and DSCP)
  • VLAN – CDP, DHCP VLAN discovery
  • LLDP-MED for VLAN discovery
  • Security

  • 802.1X authentication and EAPOL
  • Media encryption via SRTP
  • Transport layer security (TLS) v 1.2
  • Encrypted configuration files
  • Digest authentication
  • Password login
  • Support for URL syntax with password for boot server address
  • HTTPS secure provisioning
  • Support for signed software executables


  • LAN IN: Built-in auto-sensing IEEE 802.3at. PoE Device (Class 4) 1. Backward compatibility with IEEE 802.3af.
  • Optional Power kit includes extended single-port gigabit midspan, 802.3at Type 2 compliant, local power cord and network cable (2200-66740-xxx)


  • NZ Telepermit
  • Australia RCM
  • ROHS compliant
  • Energy Star compliant


  • Australia - AS/NZ4268
  • Safety

    • UL 60950-1
    • UL 62368-1
    • CE Mark
    • AS/NZS 60950-1
    • AS/NZS 62368-1-17

    Environmental conditions

    • Operating temperature: 0 to 40°C (+32 to 104°F)
    • Relative humidity: 5% to 95% (non-condensing)
    • Storage temperature: -20 to +70°C (-4 to +160°F)

    Polycom Trio 8800 ships with:

    • Either Phone Console (open SIP): 2200-66700-025 or Phone Console (Skype for Business): 2200-66700-019
    • 7.6-m/25-foot network cable CAT 5e
    • Cable wrap
    • Tactile overlay for improved accessibility
    • Setup sheet

    Accessories (optional)

    • Polycom Trio Expansion Microphones (2200-65790-001)
    • USB 2.0 Cable, 4ft/1.2m (2200-49307-002)

    Warranty-  1 year

    Country of Origin Mexico, Laos

    Phone dimensions (L x W x H) • 35.6cm x 30.9cm x 7cm

    Unit weight: 0.985 Kg • Box dimensions (L x W x H) • • 41cm x 36cm x 9cm)

    No Product Videos Available.

    What’s in The Box

    • Polycom Trio 8500 IP Conference Phone
    • 7.6-m/25-foot network cable CAT 5e
    • Cable wrap
    • Tactile overlay for improved accessibility
    • Setup sheet

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    Shipping & Delivery of the Poly/Polycom Trio 8500 - S4B, Teams + 1 year Poly Premier Maintenance Contract

    All items are couriered for speed as well as security. There is an Australian wide flat rate courier fee of only $15 inc GST no matter how many items you order.

    We will not dispatch items if you do not have a physical address and orders will only be dispatched within Australia. International Shipping is not available at this time.

    You will always have the opportunity to see the full amount of your purchase, including delivery charges, before you confirm your order.

    Why you should shop with Simply Headsets

    • Your details are safe with the highest 256 BIT security standards and we never keep your credit card details.
    • We're here to help you on 1300 889 728, whether you need a hand choosing the right headset or shopping online with us. Our friendly customer service team is available from 8:30am to 5:00pm, Monday to Friday (AEST).
    • Genuine Australian stock with 100% manufacturer warranty.
    • No surcharges on credit cards.

    Support and Manuals for the Poly/Polycom Trio 8500 - S4B, Teams + 1 year Poly Premier Maintenance Contract

    Looking for one on one support? Call our headset wizards on 1300 889 728 or you can learn more about our lifetime support here

    Support & Downloads

    Please find below a range of downloadable user guides, manuals and brochures in PDF format.

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