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Plantronics/Poly HW525 USB Encore Pro Corded Headset

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RRP  $281.30 SAVE  $117.30 Now:$164 inc GST
$ 164

Availability:In stock in our NSW/QLD warehouse. 25+ units

Condition:NEW in box

Warranty:2 Year (Direct with Manufacturers)
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Product Overview

Plantronics/Poly HW525 USB Encore Pro Corded Headset

The HW525 EncorePro is the latest generation of corded headsets from Plantronics. It's designed for use specifically with PCs and Softphones, Not for use with deskphones. Perfect for large operations this USB headset combo keeps track of inventory & its usage and updates, plus settings can be updated & locked in en masse via Plantronics' Manager Pro Software.

What is Poly? Plantronics + Polycom have merged to create Poly

NB This headset is not suitable if you wish to use it for training or coaching. If you need that functionality check out the HW520D and DA90 Cable bundle.

The clever HW525 works with Plantronics/Poly Manager Pro to give you a fully integrated audio and asset management solution specifically designed for call centres and large corporations. IT departments will love this headset. They can see where the headset is, how much it's being used and roll out firmware updates en masse, even notifying the users. Troubleshooting can be performed remotely and the settings controlled by the user within parameters set by the IT department via the software.

The Encore Pro Digital series are all optimised for use with major softphone brands as well as Skype for Business. Previous USB headsets have had Skype for Business and standard versions but this is all built into the one headset now so you don't need to worry about what might happen if you switch to a different platform in the future.

The HW5X5 series comes in a range of wearing style - 515; over the head, one ear, 525; over the head 2 ears, 535 earhook style, 545; over the head, earhook AND neckband styles included. If you like the over the head (headband) style the 510 and 520 will be the most durable.

The Good

This EncorePro model is the mid-range from the hugely popular Plantronics/Poly suite of headsets. The microphone features noise cancelling to ensure no distracting background noises are transmitted to your callers.This is a wideband headset which means it offers the most natural sounding voice clarity for VOIP calls.

Clearly the trackable and monitorable features that the Encore Pro Digital series offers will appeal to any IT Manager of a large organisation but it's not just the big guys that will benefit! If your IT person is also your Office Manager or if you have an external IT expert, you can save so much time by rolling out updates in one go. Your staff can be advised in advance of the change so they ensure the headset is left plugged in and firmware updates can be executed out of hours to minimise dispruption and loss of work hours. When Jimmy's headset goes walkabout AGAIN you can check where it was last plugged in or where it's plugged in now. No need to rifle though every drawer and cupboard in the office any more!

Built to take the abuse that unfortunately often comes with call centre usage, it has laser welded construction & aircraft-grade aluminium joints. As you'd expect from Plantronics/Poly it comes with great noise cancelling in the microphone. The boom arm flexible to allow premium positioning and wideband sound for clearer conversations. For your protection it also has Plantronics/Poly Soundguard to minimise risk of acoustic shock from loud & sudden noises as well as regulate the overall average volume level to a safe daily level

The Not-So-Good

Corded headsets are pretty rare outside of call centres these days - most people prefer the freedom of a wireless headset and starting from around $225 it's hard to say they are too expensive! A wireless headset can make you more productive - grab a quick cuppa whilst you listen to your caller, locate a file or resource whilst building more rapport - you can understand why businesses have moved away from corded headsets!

As with any corded headset, with the HW500s you are connected to your computer via a cable, this can be frustrating when wires lie across your desk and get in the way of papers or drop down and get crushed & tangled under chair wheels.

The Verdict

For enterprises with large volume UC rollouts who need need the ability to monitor usage and keep track of location of the headset as well as rollout firmware upgrades, this is a great lower cost option. The Digital HW5X5 series is ideal for all corded users but not adaptable for on-call training.

Other Headsets To Consider Before Buying

If you just need a straight-forward USB corded headset check out the Jabra Biz 2300 USB Series or the excellent Sennheiser SC 230 USB headsets are well worth a look.

If it's a noisy environment the HW525 will help block out colleagues.

If you want the productivity, freedom and engagement that comes free of charge with a wireless headset check out the Jabra Pro 930 Series and the Plantronics/Poly Savi W440 or the gorgeous Sennheiser DW Pro 1 USB


SKU 203444-01
Product Type Computer Corded
Cable Length 1m
Stowable mic boom Yes
Warranty 2 Year (Direct with Manufacturers)
Wearing Style Over the head (two ears)
How Does it Connect USB
Software Compatabilty Dragon Naturally Speaking, Unified Communications
Ear Cushion Material Foam
Speaker Frequency Response 150-6800Hz
Mic Frequency Response 150-6800Hz
Mute Yes
In-line controls Yes
Flexible mic boom Yes
Headset Weight 74g
Best Suited For Noisy Office, Quiet Office, Very Noisy Office
Audio Properties Echo cancellation, HD Audio, Mono sound, Noise cancelling mic , Noise protection, Soundguard, Soundguard Digital , Wideband Audio, Wideband mic
This product is featured in Brands, Plantronics/Poly, COVID Headsets, Zoom Headsets, Corded, Softphones, Poly/Plantronics, Stereo Computer Headsets, View All Computer Headsets, Brands, Plantronics/Poly, COVID Headsets, Zoom Headsets, Corded, Softphones, Poly/Plantronics, Stereo Computer Headsets, View All Computer Headsets

Manufacturers Description

Encore Pro 500 Series


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Accessories Delivery

Shipping & Delivery of the Plantronics/Poly HW525 USB Encore Pro Corded Headset

All items are couriered for speed as well as security. There is an Australian wide flat rate courier fee of only $15 inc GST no matter how many items you order.

We will not dispatch items if you do not have a physical address and orders will only be dispatched within Australia. International Shipping is not available at this time.

You will always have the opportunity to see the full amount of your purchase, including delivery charges, before you confirm your order.

Why you should shop with Simply Headsets

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  • 30 Day Satisfaction Guarantee, so you'll always find a headset you'll love.
  • Genuine Australian stock with 100% manufacturer warranty.
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  • No surcharges on credit cards.

This item is currently not in stock, and on backorder.


Due to higher than normal demand caused by the COVID-19 outbreak, this item has sold out at the manufacturer level. Re-supply to Australia could take a few weeks.

If would like to check when this headset will be in stock again, or chat to us about alternative headset options please call 1300 889 728 and one of our friendly headset wizards will be happy to help.

We thank you for your understanding during this time.