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Plantronics/Poly EncorePro HW500 Series Corded Headset

Plantronics One Premium Partner
Configure your Plantronics/Poly EncorePro HW500 Series Corded Headset below:

Older, larger USB that only fits in one way

Newer, smaller USB with rounded ends fits either way

Classic 3.5mm headphone jack

1 Ear

2 Ears

Certified for MS Teams - some Teams shortcuts

Works with all programs - no Teams shortcuts

Certified for use with Zoom

For charging only

Charges via cable

RRP: $223
SAVE: $101
From: $125 inc GST

Availability: Click the options above to check stock status

Condition: NEW in box

Warranty: 2 Year (Direct with Manufacturers)

100% Australian Stock and Local Support

  • Call centre staple
  • Premium wideband audio
  • Foam ear cushion
  • Noise cancelling microphone
  • Semi-flexible microphone arm
Does this headset work with my phone?

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No matter how much you order, and no matter where in Australia you are located, you’ll only pay a single flat rate of $15 including GST.

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Plantronics/Poly EncorePro HW500 Series Corded Headset

The EncorePro HW500 series (HW510/HW520) can be used with desk phone, computer or mobile phone (each requires the right connector cable). It is both wideband and noise cancelling - this combination of great value, fantastic sound and proven ruggedness have made it a hugely popular headset with businesses of all sizes.

The HW500 series comes in a range of wearing style - 510; over the head, one ear, 520; over the head 2 ears, 530 earhook style, 540; over the head, earhook AND neckband styles included. If you like the over the head (headband) style the 510 and 520 will be the durable.

All corded headsets come with a brand specific QD (quick disconnect) connection and require an adaptor cable to make them compatible with your phone. These range in price from $20-$65 approx. Many of these cables look the same but are different inside, so if you’re not 100% sure which you need, give us a call and our staff will gladly check for you. Alternatively just add the headset to cart and follow the prompts to find the right cable for your phone

What We Love

  • Versatile connections - can be used with desk phones, computers, or mobile phones (3.5mm jack).
  • Wideband audio and noise-cancelling technology, providing great sound quality and reducing background noise for clear communication.
  • The series comes in a variety of wearing styles (510, 520, 530, 540), offering options for individual comfort and preference.
  • Plantronics/Poly claims that this EncorePro model is more durable than previous models, and the video demonstrating repeat stress testing supports its ruggedness.
  • Comes with a brand-specific QD connection, allowing for quick and easy detachment from the device.
  • Offers a balance of features and affordability within the Plantronics/Poly suite of headsets.

What We Don't Love

  • It's a corded headset, which may be considered less desirable for some users, especially those outside of call centers.
  • All headsets in the series need an additional cable to make the headset compatible with ANY device
  • Foam ear cushion. Some prefer the leatherette type which are available as an optional accessory.

In Detail

The EncorePro HW500 series is the mid-range from the hugely popular Plantronics/Poly suite of headsets. The microphone features noise cancelling to ensure no distracting background noises are transmitted to your callers. This is a wideband headset which means it offers the most natural sounding voice clarity but bear in mind that this is only if both you and the person calling you are on wideband phones, in which case it will just offer just standard narrowband.

Worth noting that this is a corded (not wireless) headset. Corded headsets are pretty rare outside of call centres these days - most people prefer the freedom of a wireless headset and starting at less than $200 it's hard to say they are too expensive! A wireless headset can make you more productive - grab a quick cuppa whilst you listen to your caller, locate a file or resource whilst building more rapport - you can understand why businesses have moved away from corded headsets!

As with any corded headset, with the 500 series you are connected to your phone via a cable, this can be frustrating when wires lie across your desk and get in the way of papers or drop down and get crushed & tangled under chair wheels. In addition, don’t forget to factor those additional costs when budgeting. You may even need an amplifier – if so, a wireless headset will probably work out cheaper than a corded one.

If you don’t have a headset port on your phone, a corded headset will take the place of your handset. If you still want to use the handset you can pick up a switch to allow you to swap between the two, but really, at that stage, you’ll probably want to pay a few bucks extra and get a wireless headset. A wireless headset will let you use the handset or headset, regardless of what sockets you have on the phone.

Plantronics/Poly say this is a more durable headset than previous models - check out the video to see some of the repeat stress testing they have done on the headset. It's also supposed to be a bit louder (listening volume) than other models

In summary, Plantronics/Poly have brought out what will no doubt be another best selling headset and there will be nothing wrong with it. Arguably other brands can give you better value for money or better quality but just like it's predecessor, we're pretty sure this headset will fly off the shelves.

SKU Plantronics-Poly-EncorePro-HW500
Manufacturer Plantronics/Poly
Product Type Office Corded
Cable Length 1m
Wireless Technology
Warranty 2 Year (Direct with Manufacturers)
Wearing Style Over the head (one ear), Over the head (two ears)
Connection Type Quick/Easy Disconnect Cable
Software Compatabilty Apple, Dragon Naturally Speaking, MacSpeech, Skype, Unified Communications, Voice Recognition Software, Windows
Ear Cushion Material Foam
Speaker Frequency Response 150-6800Hz
Mic Frequency Response 150-6800Hz
Headset Weight 52g (mono) 74g (stereo)
Coverage Range
Conference Additonal Headsets
Best Use Noisy Office, Quiet Office, Very Noisy Office
Application Desk Phone (Digital, IP or Analogue)
Audio Qualities Noise cancelling mic, Noise protection, Stereo sound, Wideband Audio, Wideband mic
This product is featured in Headset Brands, Plantronics | Poly Headsets, Desk Phone Headsets, Wired Headsets for Desk Phones, Plantronics | Poly Headsets for Desk Phones, Mono Desk Phone Headsets, Stereo Desk Phone Headsets, Shop All Desk Phone Headsets, Call Centre Headsets, Headsets With Microphone

Manufacturers Description

Encore Pro 500 Series

Bring our top performers to yours

Whether you work in a busy office or customer service center, the stakes are high with every call. Introducing the Plantronics EncorePro 500 headset series – designed to give your team the quality, power, and confidence to perform – every time. Each of the three innovative designs in the series incorporates all-day comfort, superior noise canceling technology, and long-term reliability. It’s a win-win with next-generation performance for your team and your customer.

The EncorePro 500 headset series balances all-day comfort, superior noise-canceling, and long-term reliability in three innovative designs. Your team will feel the improvements and customers will hear it.

Comfort & Convenience

  • Adjustable fit enhances all-day wearing comfort, ensuring that representatives stay fresh and engaged.
  • The HW540 is lightest in its class – each of the three wearing styles has a soft foam ear cushion and a balanced boom mic that stays secure for all-day performance
  • The Quick Disconnect feature provides walkaway convenience and compatibility with all Plantronics USB, desk phone audio processors, and direct connect cables.

    Superior Audio

    • Flexible noise-canceling boom allows optimal positioning for voice clarity.
    • Visual and tactile positioning guides enable precise and quick microphone positioning (HW510/520).
    • Wideband audio delivers richer, clearer conversations and reduces listening fatigue, while SoundGuard technologyprotects from noise spikes, helping to meet OSHA/Noise at work requirements.

    Long-term Reliability

    • Designed for the rigors of call-intensive environments, which minimize operational disruptions and costly downtime.
    • Laser-welded construction and metal joints are engineered to provide reliability where it matters.
  • What’s in The Box

    • Double-sided Plantronics/Poly EncorePro HW520 headset or single sided EncorePro HW510 headset
    • Support Manual

    Shipping & Delivery of the Plantronics/Poly EncorePro HW500 Series Corded Headset

    All items are couriered for speed as well as security. There is an Australian wide flat rate courier fee of only $15 inc GST no matter how many items you order.

    We will not dispatch items if you do not have a physical address and orders will only be dispatched within Australia. International Shipping is not available at this time.

    You will always have the opportunity to see the full amount of your purchase, including delivery charges, before you confirm your order.

    Why you should shop with Simply Headsets

    • Your details are safe with the highest 256 BIT security standards and we never keep your credit card details.
    • We're here to help you on 1300 889 728, whether you need a hand choosing the right headset or shopping online with us. Our friendly customer service team is available from 8:30am to 5:00pm, Monday to Friday (AEST).
    • Genuine Australian stock with 100% manufacturer warranty.
    • No surcharges on credit cards.

    Support and Manuals for the Plantronics/Poly EncorePro HW500 Series Corded Headset

    Looking for one on one support? Call our headset wizards on 1300 889 728 or you can learn more about our lifetime support here

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