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Holiday Support

Ensuring a successful delivery of your order over Christmas

We want everything to go smoothly with your delivery and to be upfront and honest with you from the outset so please read the below carefully.

Christmas delivery dates guidelines

Christmas cut off. Orders for dispatch prior to Christmas must be placed by December 21st 12pm. Please check below for delivery times if you need it before the holidays.

Delivery times

Last date for Perth - Dec 13th

Last date for other states (metro) - 11am Dec 18th.

Allow an extra couple of days for non-metro addresses.

Orders finalised by 11am Dec 20 will still be dispatched but we cannot guarantee Christmas delivery. Please consider if you/your business will be able to take delivery if they take several days to arrive.

No dispatch Dec 21 to Early Jan.

Online orders will be dispatched in the new year.

If your business is closed any weekday from Jan 4 onwards, please email us to advise (quoting your order number) and we shall do our best to delay dispatch.

You should know this about your delivery

Consider your availability to take delivery when ordering and keep a close eye on the tracking details.

During dispatch times (up to Dec 20) we will send tracking details within one business day of your order - you need these!

Someone (it doesn’t have to be the addressee) needs to take delivery. Delivery to PO boxes is not available, goods cannot be left, and at this time of year we simply cannot give the accurate delivery predictions that we usually offer. So think about the best address to send goods to.

In this busy time, couriers may deliver to home addresses later than usual and on weekends.

If the courier is unable to deliver, goods will likely be returned to our warehouse or possibly to a post office or designated business for pick up. Couriers will not write ‘sorry we missed you’ cards. So again- keep a close eye on your tracking details.

If returned to us, an additional $15 fee will be charged for re-delivery and your order will inevitably be delayed. Once an order has been dispatched we cannot stop, redirect or otherwise change the details of your order, so when ordering, please consider this (business closing dates, Christmas work parties, knocking off early, etc.)

Our office is closed Dec 22 to Jan 2 incl. During this time shall be unable to respond to inquiries.

For delivery queries, please refer to your tracking details

For technical assistance From Dec 22nd to Jan 7th inclusive.

Please don’t call or email us, you can check out our user guides and cheat sheets on the product page for your headset under the Support tab. If you need further assistance please contact the appropriate manufacturer...

EPOS|Sennheiser: PH: 07 4410 3360 (press 1) or email [email protected]

Jabra: PH: 02 7201 8939 or web:

Plantronics: PH: 1800 793 150 or web:

Yealink PH: 1800 848 868 (EXT 5747) Generally open weekdays AEST 10:30AM ~ 2:00PM & 3:00PM ~ 8:00PM