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Holiday Dispatch and Support

Simply Headsets will be closed from COB Dec 20th, the team will return on January 6th.

Deadline for Pre-Christmas dispatch; 11am Dec 18th

Orders received after this will not be packed unless you have explicitly advised that delivery can occur any weekday except public holidays.

Dispatch resumes from January 6th onwards

Bear in mind that deliveries can take a little longer than usual and it’s just not possible to give you a definite delivery date or time when you place your order. Refer to the tracking details email we send to you and let us know if you haven’t received this by the morning of Friday 20.12.

Please consider carefully the availability of someone to sign for goods.

The courier doesn’t know you are closing early on Thursday for your epic Christmas party or that everyone is working from home in PJs for the 1st few days of the new year!

If a courier is not able to deliver, due to non attendance, an additional freight fee will be charged to redeliver goods and this can add several days to your delivery as goods go back to the depot and then get re-dispatched.

Support

If you need tech support from 20.12 to 6.1, You can find a user guide under the support tab on the Simply Headsets website page for your headset. If you need additional assistance, please refer to the manufacturer’s technical support teams as below.

Poly/Plantronics: PH: 1800 725 598 or via this link. Closed 24.12-Jan 1 incl

Jabra: PH: 02 7201 8939 (hot tip, call around 9am) or via this link

EPOS|Sennheiser: EPOS do not offer phone support but can be emailed at [email protected]

Yealink: PH: 1800 848 868 EXT 5747. Monday-Friday, AEST 10:30AM ~ 2:00PM & 3:00PM-8:00PM.