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EPOS|Sennheiser IMPACT SDW 5065 Duo Wireless Headset With HSL10 II Lifter

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RRP: $906
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Availability: Out of Stock/Call for Availability

Condition: NEW in box

Warranty: 2 Year

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  • WORKS WITH - Desk Phone + PC
  • Lifter Incl. for remote answer
  • MS Teams compatible
  • ULTRA noise cancelling mic
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EPOS|Sennheiser IMPACT SDW 5065 Duo Wireless Headset With HSL10 II Lifter

Pronounced - SENN- high-zah. Everyone struggles with this so we thought we'd pop that in first up!

What is EPOS? EPOS is the new co-branded name for Sennheiser.

About This Bundle

This is the bundled value pack for the Sennheiser SDW 5065 headset PLUS a handset lifter. It includes the headset, base station and matching handset lifter at a discounted price, to save you money!

How does this lifter work?

Designed for Sennheiser wireless headsets, the HSL10 ii handset lifter connects under your phone’s hand piece like a robotic cradle. When the phone rings, your headset will beep in your ear. You simply hit the button on the side of your headset and this sends a signal to the robotic cradle to lift the hand piece up. This then accepts the call and you start to talk through the headset. To hang-up, you simply hit the button on your headset again and the cradle puts the hand piece back. In this way you can answer and hang up on calls away from your desk when using a wireless headset. The Sennheiser model is unique amongst lifters in that it can be programmed to recognise 2 different ring tones. What does this mean? Well, if your phone has one tone for internal and one for external calls, even when your phone display is out of sight you can be sure you’re answering with the appropriate greeting (top tip – this is never ‘yeah whaddyawant’). Remember, however, that the lifter will not let you perform any other phone function like transfer or conference. It purely provides a convenient way to take calls from anywhere in the office without having to return to your desk. Some modern phones require a different solution called an Electronic Hook Switch or 'EHS'. If you're not sure what kind of lifter your phone needs, give us a call, we're here to help!

Available now, this is the new version of the hugely popular and frankly brilliant DW Pro 1.

The SDW5000 models come in 3 variants. All are also compatible with Skype for Business and all major softphone applications: You're looking at the DUO version which has a comfortable headband wearing style with a flexible microphone boom for perfect positioning. The headband is a little broader than the 3 in 1 version so if you have a sensitive head but do prefer a headband, this is probably the best wearing style for you. It also has a better battery life than the 3 in 1 model - max 14 hours (in narrowband mode) as opposed to max 10 hours. The 5015 has 3 wearing styles and the 5035 is the Mono option (only 1 ear covered).

As a company we’re proud to be able to offer the new SDW range to our clients and we challenge anyone to find a better headset range. Plantronics had dominated the Australian market for such a long time but you can certainly argue that Jabra and Sennheiser are now in full competition and competition is a good thing! The headphone and microphone gurus at Sennheiser have used their 60+ years of audio experience and R&D to create headset perfection. As we always say, the golden rule of headsets is to buy the best you can afford and, we hope your boss has given you the ok to buy any model in the new SDW range.

As with all wireless headsets you will need an accessory to answer calls from the desk phone when out of reach. We know, it seems crazy that even such a sophisticated headset as this can't perform this apparently simple task but there are so many different phones all with different requirements that this functionality just can't be built into the headset. We call it a RAD (remote answering device). It could be a standard handset lifter or a special 'electronic hook switch' (EHS) cable that runs from the base unit to the telephone - it all depends on which make and model phone you have. If your phone has a USB headset port you may not need this but at time of writing, those phones are as rare as hens' teeth.

If you use Lync, Skype for Business or Microsoft Teams you'll be pleased to know the 5000 series is optimised for your programs. If you don't, it won't affect you in the slightest, you can ignore that last sentence, sorry to have wasted 5 seconds of your life.

More details

Essentially this is the same headset as the Sennheiser SDW 5066 Duo Wireless Headset , it just comes with out the USB dongle to connect to Bluetooth devices

Connections - The SDW 5000 Series will connect to Desk phone ( of course), it has 1 USB interface (to connect to a PC for Softphone or other applications or indeed desk [phone with USB headset port). If down the track you want to also use this headset with a mobile phone (in the office only) you can add the BTD 800 (Mark ii) to the base unit and pair your mobile to that. However if you think that's a possibility, we suggest getting the SDW 5066 now as that comes with the dongle and will work out cheaper in the long run.

Sound quality - Sennheiser has this NAILED. The DW range has the best quality sound we've experienced and we expect the SDW range to be the same. If you're looking for the best quality sound in and outbound, you can stop looking - this is your new headset. Most of the Simply Headsets staff already use Sennheiser headsets. (Sophie loves her Sennheiser so much her hubby gets jealous!). The SDW5000s have SUPER wideband to ensure a natural sounding voice no matter what device you're using it with and it has High Density Wideband to ensure best call clarity in offices with many users (such as call centres). If density is an concern for you you should also have a look at the Jabra Engage 65 Series.

Microphone quality - Sennheiser are keeping the ULTRA noise cancelling microphone (they have 2 noise cancelling mics!) which is VERY good news for anyone in an noisy office who wants to sound like they're in their own private office. Nothing is less professional that customers hearing the hubbub around you, so this, along with the older DW series remains the best option option for you if you don't fancy sounding like you're in a call centre or have crazed colleagues around you!

Busy light - There's an inbuilt online indicator light - a flashing blue light on the ear to show colleagues when you're on a call. Anyone who has ever had to show a colleague 'the hand' when they interrupt them on a call or has gone through the over-exaggerated 'are you on a call???' mime will know that this is a brilliant feature. There's also an external online indicator available as an accessory (have a look lower down at the 'Accessories' tab) that you can put on your desk for a more obvious indicator that you're busy / free. This more obvious light is perfect for receptionists or anyone who greets the public. Just a little to sign to say 'If this light is flashing please take a seat, I'm on a call but will be with you in a moment', saves all the uncertainty and puts clients at ease.

Range - The line of sight range is advertised as up to a staggering 180 metres, better even than the new Jabra Engage series BUT as with all headsets this will diminish with interference from electronic devices and also if you're going though doors, partitions etc. Stairs and concrete walls will have the greatest impact but also glass partitions and anything that enters line of sight between your headset and it's base unit. Of course if you start with the longest range possible you know you've got the best chance of maintaining signal. Sennheiser reckon that on an average busy office their range is 55m. (We've found it to be a bit better than that).

Bluetooth range is a different entity. NB this only applies if you purchase the BTD 800ii USB dongle, as we've said. If you're thinking of doing so, please go to the SDW 5066. The connection is from the base unit to your mobile phone(s), not directly to the headset so if you leave the phone on the desk you'll get the same headset range as above. However if you cannot bear to be parted from your mobile when you leave your desk then the range from mobile to base is 'up to 25m' BUT this is also dependent on your phone - most will be approx 10m (ie the distance that you can take the mobile from the base unit and still maintain a connection to that base). This is the same with all headsets. If you want a headset that you can also use out of the office, this is not it. We recommend a separate BT headset for out of the office use.

Is that your phone ringing or mine? - If you're familiar with the old DW range you'll know that they have 6 little white 'dipswitches' on the back of the base unit. The new SDWs have 8 and each one has 3 positions instead of just 2. This has greatly increased your ability to tailor the headset to your requirements in terms of range (great for dense usage or to extend the battery life), sound quality of both music and calls & sound limiter to ensure hearing protection. You can also set the base unit to ring and chose from different volumes and ring tones. This is particularly useful if you have a softphone so you can tell when it's ringing and distinguish between your calls and a colleague's!

Other stuff we thought was nifty: </h2

* You can conference up to 3 additional headsets onto one base unit - great for conference calls or training. You can add a Sennheiser USB corded headset too - again super for training. Or even a Sennheiser speakerphone (USB).

*The base unit has a USB port so you can plug in a Sennheiser USB headset for training purposes or a speaker such as the SP20 for calls when you want a few people to get in on the phone call (assuming they don't have wireless headsets that you can conference to the base unit!)

* You can plug in a Sennheiser USB dongle and connect a Sennheiser Bluetooth headset into it. So staff who use an MB Pro UC at home or Presence on the road, can come in & use the same headset when they hotdesk.

* All wearing styles and versions of the headset use the same style base unit so no matter what headset style you opt for (when the other versions are available that is) it will work on any SDW base unit/ Of course if you have a USB only base it with only work with a USB device but means you don't have to invest in top of the range headsets across the office when some only need limited connections.

* You can merge calls coming from 2 devices eg PC and desk phone into 1 call. You can also switch between calls coming from different devices with either the base unit or the headset.

* The super fast charge is SO handy when (not if) you forget to dock it overnight. Most headsets take an hour or more to charge to 50% but with a DW in just 30 minutes you'll have enough battery to see you up to lunchtime.

The Not-So-Good

If you're a Mac user please note that like all headsets from time to time you'll need to update firmware of the headset. Sennheiser (at time of writing, April 2019) don't have a full Mac version of their firmware update. The headset will work FINE with your Mac BUT you'll need to access a PC or non Mac laptop to update firmware.

The Verdict

The Sennheiser SDW 5000 series offers the same great features of the DW series with some improvements and useful additions. If you're a Sennheiser fan (there's a lot of you out there!) you'll be very happy to get your hands on one of these. If you're not already a fan, we reckon this will convert you.

Other Headsets To Consider Before Buying

Don’t want to go with a Sennheiser? Another worthy contender is the latest Jabra Engage 65 Stereo It’s an excellent unified communications option for desk phone + PC. Alternatively, Plantronics fans like the Savi W720. This is an older model now and our staff tend to think they simply don’t have the flair or style of the Sennheisers. Also the W720 connects to a mobile and if you're looking at this headset you don't need that connection, so you're paying for something you don't need.

SKU 1000606+1000756
Manufacturer EPOS | Sennheiser
Product Type Computer Wireless, Office Bundles, Office Wireless
Standby Time Up to 44hrs
Wireless Technology DECT, Digital Encryption
Talk Time 9-14 hours dep on settings eg Up to 14 hrs (narrowband), Up to 9 hours (Super wideband)
Warranty 2 Year
Wearing Style Over the head (two ears)
Connection Type Base unit to phone RJ (handset/headset port), USB
Software Compatabilty Apple, Dragon Naturally Speaking, MacSpeech, MOC & Lync, Skype , Unified Communications, Voice Recognition Software , Windows, Skype For Business
Ear Cushion Material Leatherette
Speaker Frequency Response 100-11,500 Hz
Ear Cushion Size 54.5mm
Mic Frequency Response Super Wideband 150-11000 Hz
Headset Weight 136g
Coverage Range Wireless Range
Charge Time 0-50% in 30 mins, 100% in 1hr.
Charger Type Base Unit
Conference Additonal Headsets 3
Coverage Range [Wireless] 180m line of sight, 55m in a busy office
Best Use Noisy Office, Quiet Office
Application Desk Phone + Computer
Audio Qualities ActiveGuard Acoustic Protection, Enhanced (DSP) Digital Sound Porcessing , HD Audio, Mono sound, Noise protection, Soundguard Digital , Ultra Noise cancelling mic, Wideband Audio, Wideband mic
This product is featured in Alcatel, Avaya, LG Aria, LG Ericsson, Cisco, Siemens, Samsung, NEC, Panasonic, Commander, Aristel, Polycom, Snom, EPOS | Sennheiser Sale, Deskphone Headsets + Lifter, EPOS Sennheiser Headsets for Desk Phones

What’s in The Box

  • HSL10II Handset Lifter
  • Base station
  • Headset (Duo model)
  • Ear hook stabilizer
  • Neckband
  • USB cable (Base unit to USB)
  • Power supply
  • Audio phone cable (Base unit to desk phone)
  • Printed quick guides (headset and base station)
  • Printed safety guide
  • Printed compliance sheet

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Shipping & Delivery of the EPOS|Sennheiser IMPACT SDW 5065 Duo Wireless Headset With HSL10 II Lifter

All items are couriered for speed as well as security. There is an Australian wide flat rate courier fee of only $15 inc GST no matter how many items you order.

We will not dispatch items if you do not have a physical address and orders will only be dispatched within Australia. International Shipping is not available at this time.

You will always have the opportunity to see the full amount of your purchase, including delivery charges, before you confirm your order.

Why you should shop with Simply Headsets

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  • No surcharges on credit cards.
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Select the make and model of your phone below to confirm compatibility.

Wireless headsets give you freedom to roam once you've answered a call but to answer a call when away from your desk (ie one touch answering via your headset) all headsets require a further accessory. If you are generally up and about at work OR if you don't want to miss a single call you will need this accessory.

To confirm compatibility of your phone with this headset, please select your make and model phone below. If compatible you will also be shown the correct answering device should you wish to add it.