Call us Today 1300 889 728

Proudly Australian Proudly Australian

Call Our Friendly Experts

1300 889 728

Free Lifetime Support

43,148+ Happy Customers!

Easy Returns

Our primary goal is to give you advice and service that will exceed your expectations, even before you’ve purchased a headset from us. We understand that sometimes you don’t end up with the product you were expecting, but we hope to reduce the chance of that happening by encouraging you to call us before you buy. That way, we know we can do everything possible to ensure your headset is fit for purpose and compatible with your office technology.

We offer a return for exchange however in some circumstances at our discretion an offer for return for refund may be made.

If you are looking to place a larger order and would like to discuss trial units, please give us a call on 1300 082 505 to discuss your options.

Eligibility for Easy Exchanges

To be eligible for our Easy Exchanges, We encourage you to call our team before you make your purchase, so they can offer their expert advice and increase the likelihood of you getting the right headset the first time.

If you’ve had a chat with our team before buying, but your Simply Headsets delivery arrives and doesn’t suit your needs give us a call within 14 days to arrange an exchange.

If you decide to exchange your headset, we’ll do our best to find you a replacement that’s within the same price range.

However, if you do decide to go for a more expensive option you will just need to pay the difference. Of course, if the new headset costs less we will refund the difference.

Returns

The following applies to all Simply Headsets customers:

  • A maximum of three headsets can be exchanged
  • On returning your product, goods and packaging must be as new
  • You must contact us within 14 days of the receipt of your goods to be eligible.
  • If the product you received is faulty, you are of covered by the Manufacturer’s Warranty Terms and Conditions, give us a call to discuss the warranty process.
  • We replace ear cushions if they look used, those costs come out of the end exchange cost. If your headset had earbuds and you used them, don’t send em back, that’s just gross. We’ll replace them at cost - this is worked out when we inspect the returned goods
  • Handset lifters - We’re happy to accept a lifter back as long as the sticky pad covers have not been removed. If you’re not 110% sure you’re keeping the lifter or haven’t confirmed compatibility, best to have a colleague help you test it thoroughly before you stick it down.
  • NB Policy does not apply to: Polycom conference phones & accessories, headset batteries, ear cushions, ear buds, ear hooks, neckbands and headbands, Bluetooth mobile phone only headsets. These items cannot be returned. Please contact us prior to purchase to ensure you’re getting what you need.

As part of the exchange the cost of returning the product is the buyers responsibility, we recommend sending in a trackable manner.

Simply Headsets will not charge shipping on the new exchange items.