Is a wireless option better than a call centre corded headset?

A wireless office headset is better for the simple reason they offer users mobility. That mobility does come at a price but for the right call centre environment it’s a small price to pay. If your agents don’t require any mobility and the cords don’t affect their work stations then a corded is just fine. Please keep in mind that call centre corded headsets also require a connector cable to work with a specific phone model so when you add the costs of that ($20-50) the difference starts to close even further between the two options.

Do I need any special cables to make a call centre corded headset work with the agent’s desk phone?

Yes. There are over 60 types of different connector cables for call centre corded headsets and they differ depending on your current phone system brand and even the specific phone handset models the agents are using. Before you buy any call centre corded headset you need to confirm which cable you need as these are not included in the price. The reason we have to treat them separately is because the sheer number of different connector cables available.

Beware of fake headsets and dodgy grey imports

There are some companies online that sell grey imports and fakes. A grey import is where the product is not a genuine Australian delivered call centre headset and instead is brought in from another country. The issue here is they do not come with manufacturer warranties and are not supported here in Australia. This means if a headset fails you won’t be protected in any way. All Simply headsets products are genuine Australian delivered products and come with comprehensive warranties and our 30 day satisfaction guarantee so you’ll never end up with a lemon.

What do I need for agents to be able to answer calls away from their stations?

If you have a call centre corded headset you will need a miracle. Unfortunately, the reality is you will need to get a wireless headset with a headset lifter. This allows the operator to answer calls up to 50m away with the push of a button.

How does a corded office headset reduce neck strain?

Telephone associated neck injuries are incredibly common and we have customers every single day tell us this is why they’re ringing to buy a call centre corded headset for their agents. It’s probably no coincidence that Plantronics call centre corded headsets are endorsed by the Australian Physiotherapy Association. Neck strain easily occurs when trying to multitask with a phone handset in the crook of your neck and typing in the other. This repetitive action often leads to quite serious ongoing injuries. For such a small investment, a call centre corded headset addresses this problem as it frees up the agents hands completely. A small investment that’s cheaper than a staff sick day.

Should agents have a monaural (one ear) or a binaural (two ear) call centre corded headset?

A binaural call centre corded headset is probably the right solution if the call centre is a loud, to very loud, environment. The two ears helps block out the background noise for the agent, not the caller – that’s what noise cancelling is for. Manufacturers actually recommend binaural call centre corded headsets for operators that spend more than 4 hours a day using the phone. Plus, it also balances the noise between the ears which means volumes can be lower and reduces the potential of long term hearing loss in one ear. If you want agents to hear what’s going on around them then opt for a monaural corded office headset instead or even an over the ear model.

Does a noise cancelling microphone on a corded call centre headset?

Noise cancelling mics effectively eliminate up to 70% of background noise. For very loud environments it is suggested you go for an ultra noise cancelling call centre corded headset which is even more effective again. Some type of noise cancelling is mandatory for call centre environments or close knit open plan offices.

Which brand of corded call centre headset is best?

The three top brands in the world are Sennheiser,, GN Netcom / Jabra and Plantronics call centre corded headsets. They all offer brilliant speaker and microphone quality and have different ranges to suit almost any budget. The things you should really focus on however are;

• What wearing style is best for your agents?
• What level of noise cancelling do they actually need?
• Do you need it to work with only the agent’s desk phone or also other devices?
• Are you after foam or leatherette ear cushions for increased comfort for the agent?

If you use the advanced filter above you’ll be able to narrow down the call centre corded selections. Then it might be simply a price or aesthetic consideration. If you want our expert option then please feel free to contact us any time. With our satisfaction guarantee you simply can’t go wrong.

Why SMART companies choose Simply Headsets for their call centre corded headsets:

• Unbeatable prices on call centre corded headsets - guaranteed!
• All the leading brands - Jabra Sennheiser, and Plantronics, call centre corded headsets
• 30 Day Satisfaction Guarantee
• Rapid, Australia-wide courier delivery
• Friendly, expert advice
• Discount on multiple corded call centre headset orders*

Give our expertly trained team a call on 1300 889 728 to place your order and you’ll be sporting your new GN Netcom, Sennheiser, Jabra or Plantronics, call centre corded headset in no time.

*Multiple call centre corded headset discounts available on retail purchases only. Offer excludes government and corporate buyers. To learn more about government and corporate pricing call us on 1300 889 728.