EPOS|Sennheiser IMPACT DW Pro2 ML DW20ML With HSL10 II Lifter
FREE Lifetime Support
Forever, always, tomorrow, next week, next year
We love talking about headsets, and we love helping you find the right one. Before you’ve even made a purchase, give us a call to tell US what YOU want, what you need, and what you expect. After you’ve made your purchase, we’re with you every step of the way, with FREE remote lifetime support.
And when we say lifetime support, we mean lifetime support... no matter how far down the track, our experts are here to answer your questions, help with troubleshooting, or give you technical support.
Express Courier Delivery
Australian-wide flat rate of $15
We send out all of our items with speed and security in mind - over 76,000 packages were delivered to Australian businesses by our Express Couriers last year alone.
No matter how much you order, and no matter where in Australia you are located, you’ll only pay a single flat rate of $15 including GST.
Returns & Exchanges, Minus the Stress
If you’re not 100% satisfied, returns are 100% hassle free.
We back up our Satisfaction Guarantee claim with our Easy Returns Policy.
If the Simply Headsets product you purchased doesn’t meet your expectations, simply return it to us within 14 days and our team will help you find the one that is.
Trusted by over 54,797 Australian Businesses
Let us earn your trust and exceed your expectations
We’re commitment to excellent and consistent customer service, with the entire Simply Headsets team having one goal in mind; to exceed your expectations.
Join over 54,797 Australian organisations that have put their trust in our service and improved their communications. With our 100% satisfaction guarantee you know that when you’re with us, you’re backed all the way.
At Simply Headsets we make choosing the right headset easy with Australia’s best guarantee. We want you to be completely happy with your new headset so...
If it’s not right, and you change your mind for whatever reason, just send it back to us within 14 days of receipt and we’ll swap if for one you are happy with.
For all terms and conditions please see the easy returns section of the site.
Invoice Terms & Purchase Order Available
Trusted by more than 7,500 Australian organisations
If you are a .gov or .edu and haven’t ordered from us before, it’s super easy. Give us a call on 1300 889 728 to speak with someone in our sales team. We can help to raise an official quote for you to take to your accounts/purchasing team to assist them in raising a Purchase order.
Once the PO has been raised in your system just send us a copy. Your invoice will then reference the Purchase Order Number (PO#) that you provide and goods will be shipped out on the agreed payment terms.
Even though you’re completely covered by our unique Easy Exchange policy, if you are looking to place a bulk order and aren’t sure which headset is right for your department’s needs, speak to our team, in some cases we may be able to arrange a trial.
Your contribution to building a better world
When you become part of the Simply Headsets community, you’ll be making a difference with your very first purchase. $5.00 from every first time purchaser will go towards our chosen charity, B1G1. B1G1 provides people with the opportunity to access a loan in order to better their lives and bring their communities out of poverty, and the best part is that 100% of the money goes directly to the person who needs it.
EPOS|Sennheiser IMPACT DW Pro2 ML DW20ML With HSL10 II Lifter
This version of the Sennheiser DW Office is suitable for all softphones and also certified for use with Skype for Business, Lync and compatible with Teams. Call control from the headset is soft phone dependent, if this is a feature you require contact us or your softphone provider to check compatibility
What is EPOS? EPOS is the new co-branded name for Sennheiser.
About This Bundle Pack
This is the bundled value pack for the Sennheiser DW Pro 2 ML headset with handset lifter. It includes the headset, base station and matching handset lifter at a discounted price, to save you money! p>
How does this lifter work?
Designed for Sennheiser wireless headsets, the HSL10 handset lifter connects under your phone’s hand piece like a robotic cradle. When the phone rings, your headset will beep in your ear. You simply hit the button on the side of your headset and this sends a signal to the robotic cradle to lift the hand piece up. This then accepts the call and you start to talk through the headset. To hang-up, you simply hit the button on your headset again and the cradle puts the hand piece back. In this way you can answer and hang up on calls away from your desk when using a wireless headset. The Sennheiser model is unique amongst lifters in that it can be programmed to recognise 2 different ring tones. What does this mean? Well if your phone has one tone for internal and one for external calls, even when your phone display is out of sight you can be sure you’re answering with the appropriate greeting (top tip – this is never ‘yeah whaddyawant’). Remember, however, that the lifter will not let you perform any other phone function like transfer or conference. It purely provides a convenient way to take calls from anywhere in the office without having to return to your desk. Some modern phones require a different solution called an Electronic Hook Switch or 'EHS'. If you're not sure what kind of lifter your phone needs, give us a call, we're here to help!
Why settle for the rest why you can have the best? The Sennheiser DW Pro 2 ML is part of the flagship DW range, and distils all of Sennheiser’s considerable knowledge into 1 superb piece of hardware. It takes the DW Office to the next level, offering even more rugged build quality and ultra-noise cancelling. If you’re happy to do without these extra features, opt for the still excellent DW Office and save yourself a few dollars. But if you want a headset without compromise, the DW Pro 2 ML is the answer.
The Sennheiser DW Pro 2 ML wireless headset is identical to the DW Pro 1, except it is binaural (2 ear cups), making it ideal for heavy phone use. Like the DW Pro 1, this really is a headset without compare.
So let's start by reviewing...
The team here at Simply Headsets have been through a host of different products in their time, so when they all start raving about a particular range of models, you can be sure they’re on to something. In the past, now discontinued models like the Plantronics SAVI WO200, Plantronics CS70N, etc had been the favoured choices – but with the release of the Sennheiser DW range, they dumped these models in a heartbeat and embraced the DW Pro 1 and Pro 2. The fact is there isn’t anything else out there that can match them in terms of audio quality and features (unless you have to have mobile connectivity).
For a start, whether you work in an office or warehouse the Sennheiser DW Pro2 ML comes with a whopping 180m range, for crystal clear reception wherever you are. Plus the DW Pro2 ML offers ultra noise cancelling, to ensure you’re clearly understood by your callers even in the noisiest of environments.
You’ll also be able to hear them incredibly clearly, thanks to amazing HD voice clarity. This next generation, lifelike sound reproduction means you can now listen to calls for longer without fatigue. The binaural headband design helps in this area too, shutting out outside noise while requiring lower volume levels. All this adds up to less strain on your ears, and more time being productive on the phone. This HD voice also comes into its own if you’ll be using your headset on the computer, as it’s perfect for Skype, Dragon Naturally Speaking, Dragon Dictate and any other voice recognition software.
Because it’s a computer and office phone headset, you can use a single DW Pro 2 ML for both devices.
A little secret is...:
...because the Pro 2 can connect to your computer it means that any music you have saved on your PC can also be listened to through the computer mode of the headset (in fantastic Sennheiser quality sound of course). Having some personal music to listen to quietly and discreetly is a great little bonus for staff. Audiophiles please note this headset is optimised for voice communications, not music, so you won't get the normal Sennheiser quality sound when listening to your tunes, but it's still fine to bop out to. As soon as a call comes in and you pick it up, the music stops. When you hang up the call you simply touch the computer icon on screen and the music starts again. this means you can listen to any music on your computer through the headset. It’s great for slow days in the office or to simply give you some tunes to listen to. As soon as a call comes in the music stops, and after the call it starts again. Genius!
The Sennheiser DW Pro2 wireless headset was designed with call centres in mind, so it’s built to take a pounding. Another smart call centre feature is the space on this headset for a name tag, so you can ensure no-one else will use your headset when you’re not around (a must for hygiene).
And here’s something we think is really clever: The DW Pro 2 can run multiple headsets off the single base station! This is fantastic for pairing 2 headsets together if you want to join another person’s call (eg. for training or conferencing). Plus if there are several users sharing a single desk (at a reception for example), they can all use the same base station with their own headset, rather than having to share a single headset (NB. you can buy lone headsets without a base station and save $$$). To share a station, simply ‘touch’ the headset to the base and it automatically registers the headsets with it. It’s smart and it’s simple!
The super fast charge is handy too, but unless you leave it undocked overnight that won’t be an issue. The DW Office Pro2 ML has a 12-hour talk time (or 8 hours on high quality wideband), so even the heaviest user won’t run out of juice.
Price is the only negative but you do get what you pay for in life.
As you might have guessed, we don’t have a lot of bad things to say about this product. Some people find the binaural wearing style restrictive, in which case we would recommend you go for the (otherwise identical) single-eared DW Pro 1 ML. If we had to pick something, though, it would be that to get the most out of this headset you do have to read the instructional manual thoroughly. However, it’s straightforward and easy to understand and our friendly staff are always here to help with any questions you may have.
The Sennheiser DW Pro 2 is the undisputed king of headsets. The 2 ear wearing style and ultra noise cancelling microphone make it the ultimate choice for noisy offices and gives you the opportunity to rock out between calls. In summary, yes, the DW Pro2 ML does have a higher price tag than most other headsets, but it is amazing value for the features it offers. If your budget will go all the way, we heartily recommend the Sennheiser DW Pro 2 as the best headset money can buy right now.
Other Headsets To Consider Before Buying
If you think the robust design and ultra noise cancelling is overkill, the brilliant Sennheiser DW Office ML is still an outstanding buy.
Don’t want to go with a Sennheiser? Plantronics fans are raving about the latest SAVI 720 and the monaural Jabra Motion Office ML is a quality option
|Manufacturer||EPOS | Sennheiser|
|Product Type||Computer Wireless, Office Wireless|
|Wearing Style||Over the head (two ears)|
|Connection Type||Base unit to phone RJ (handset/headset port), USB|
|Software Compatabilty||Dragon Naturally Speaking, MOC & Lync, Skype , Unified Communications, Voice Recognition Software , Windows, Skype For Business|
|Ear Cushion Material||Leatherette|
|Speaker Frequency Response||150-6800Hz|
|Mic Frequency Response||150-6800Hz|
|Charge Time||1hr (20 mins for 50%)|
|Conference Additonal Headsets||3|
|Coverage Range [Wireless]||180m|
|Best Use||Noisy Office, Quiet Office, Very Noisy Office|
|Application||Desk Phone + Computer|
|Audio Qualities||Enhanced (DSP) Digital Sound Porcessing , HD Audio, Noise cancelling mic , Noise protection, Soundguard, Ultra Noise cancelling mic, Wideband Audio, Wideband mic|
|This product is featured in||EPOS | Sennheiser, Deskphone Headsets + Lifter, EPOS|Sennheiser|
Manufacturers DescriptionThe DW Pro2 headset has been specially designed to meet the needs of all-day users and experienced professionals working in noisy environments, where the productivity benefits of switching from wired to wireless can really be appreciated. Aimed at professionals who need flexible yet fail-safe wireless solutions that are supremely comfortable to wear and intuitive to use, the DW Pro2 sets new standards in listening and wearing comfort. Boasting an enviable range of attractive and innovative Sennheiser technologies, this double-sided headset allows users who demand flexible yet fail-safe wireless solutions to perform at their best.
- Unique Premium Design – Crafted for comfort
- High Comfort Wearing Style – Perfect adjustment to your ear for a full day wearing comfort
- Intuitive User Interface – Mute microphone and adjust volume up or down
- Boosted Productivity – Ultra noise-canceling microphone filters out unwanted background noise
- Sennheiser HD Voice Clarity – Wideband sound for a more natural experience
- Full Workday Talk Time – 8 hours in wideband sound mode and 12 hours in narrowband sound mode
- Intelligent Fast Charging – 50% in 20 minutes gives you 4 hours talk time
- Long Distance Wireless Range – Up to 55 m in typical office building. Up to
- 180 m in line of sight
- Protected hearing – ActiveGard™ technology protects against a acoustic shock and sudden sound surges
- Desk Phone & Softphone – Switch from one communication channel to the other. One touch on the base station to select the channel you wish to call from
- Intuitive & Easy pairing – For desk sharing and phone conferencing
- GAP compatible (Headset)
- Headset: Connect to base
- Base Station: Connect to desk phone and softphone
- Microsoft Communicator compatible
What’s in The Box
- Base Station
- Power supply
- USB cable
- Audio phone cable
- Name plate holder for headband and name plate instruction
- Printed QuickGuide
- CD with Manual, QuickGuide, nameplate template and HeadSetup Installation Program HSL10 II handset lifter
- Printed safety guide
You may also be interested in the following product(s)
EPOS | Sennheiser HZP 29 Leatherette Ear Pads for D30 & DW/MB Pro Headsets (pack 2)
NOW: $16 inc GST
Shipping & Delivery of the EPOS|Sennheiser IMPACT DW Pro2 ML DW20ML With HSL10 II Lifter
All items are couriered for speed as well as security. There is an Australian wide flat rate courier fee of only $15 inc GST no matter how many items you order.
We will not dispatch items if you do not have a physical address and orders will only be dispatched within Australia. International Shipping is not available at this time.
You will always have the opportunity to see the full amount of your purchase, including delivery charges, before you confirm your order.
Why you should shop with Simply Headsets
- Your details are safe with the highest 256 BIT security standards and we never keep your credit card details.
- We're here to help you on 1300 889 728, whether you need a hand choosing the right headset or shopping online with us. Our friendly customer service team is available from 8:30am to 5:00pm, Monday to Friday (AEST).
- Genuine Australian stock with 100% manufacturer warranty.
- No surcharges on credit cards.
Support and Manuals for the EPOS|Sennheiser IMPACT DW Pro2 ML DW20ML With HSL10 II Lifter
Looking for one on one support? Call our headset wizards on 1300 889 728 or you can learn more about our lifetime support here
Searching for compatible lifters/electronic hookswitches...
Check if your phone works with this wireless headset
Select the make and model of your phone below to confirm compatibility.
Wireless headsets give you freedom to roam once you've answered a call but to answer a call when away from your desk (ie one touch answering via your headset) all headsets require a further accessory. If you are generally up and about at work OR if you don't want to miss a single call you will need this accessory.
To confirm compatibility of your phone with this headset, please select your make and model phone below. If compatible you will also be shown the correct answering device should you wish to add it.