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EPOS|Sennheiser IMPACT DW Office ML Wireless Headset (DW10ML)

EPOS Authorised Partner
72% Off
RRP: $604
SAVE: $434
Now: $170 inc GST

Availability: In stock in our Australian warehouses. 25+ units.

Condition: NEW in box

Warranty: 2 Year

100% Australian Stock and Local Support

  • WORKS WITH Desk Phone + PC
  • Skype for Business certified
  • 12 hour talk time
  • Microsoft Lync certified
  • 2 unique wearing styles incl.
  • Premium audio quality
  • Nameplate for personalisation
  • Up to 180m wireless range
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EPOS|Sennheiser IMPACT DW Office ML Wireless Headset (DW10ML)

This version of the Sennheiser DW Office is suitable for all softphones and also certified for use with Skype for Business, Lync and compatible with Teams. Call control from the headset is soft phone dependent, if this is a feature you require contact us or your softphone provider to check compatibility

What is EPOS? EPOS is the new co-branded name for Sennheiser.

The Sennheiser DW Office wireless headset is one of the best in the multi-use product category, (ie phone + PC) The Office range have tandard noise cancelling micro[phone & multiple wearing styles so you can’t go wrong if you change your mind (or get a new staff member).

If you’re looking to answer calls away from your desk you'll need an HSL10 handset lifter or an Electronic Hook Switch depending on the phone you have (call our staff for assistance). The HSL10 fits on your telephone base and lifts the hand piece up or down when you push a button on your headset, letting you answer and hang up on calls from anywhere in the office. A handset lifter for this headset is available separately, or as a great value pack.

As a company we’re proud to be able to offer DW range to our clients and we challenge anyone to find a better headset range.  Sennheiser, the headphone gurus, have well and truly stamped their authority in the headset market with this brilliant series.  The golden rule of headsets is to buy the best you can afford and, for this reason we hope your budget lets you put the DW Office ML on your shortlist.

So let’s start by reviewing…

The Good

It’s not so much ‘the good’ in this instance as ‘the great’. We may sound biased but the Simply Headsets staff can choose to use any headset they want, and since its release, more than 90% of our team have switched from the usual suspects to a Sennheiser (we suspect the rest must have been too busy so far to change!).   That said, we challenge you to find a better sounding, faster charging, more intelligent, feature-packed headset - because we know we can’t (unless you want mobile connectivity too...).

To start off, the HD voice clarity is brilliant. If you’re on the phone all day you’ll know that the clearer the sound, the longer you can listen.  HD is like 3D for your ears!  This feature is also a must if you’ll be using your headset on the computer, as it makes the DW Office ML a great headset for SKYPE, Dragon Naturally Speaking, Dragon Dictate or any other voice recognition software.

A little secret is…

...because the Sennheiser DW Office can connect to your computer, you can listen to any music on your computer through the headset.  It’s great for slow days in the office or to simply give you some tunes to listen to.  As soon as a call comes in the music stops, and after the call it starts again. Genius! Audiophiles please note this headset is optimised for voice communications, not music, so you won't get the normal Sennheiser quality sound when listening to your tunes, but it's still fine to bop out to.

From 2017 the wearing styles for the DW range changed. They still come with a headband wearing style, but they now also have a further attachment which allows for earhook and eartips to be worn. If you ONLY want to wear with an earhook without the earbud in your ear - (if you've had a pre 2017 DW, that's what you'll be used to), you will also need to purchase the EH 10 B which allows you to wear the headset in earhook style without the earbud. For some reason Sennheiser has not included this and sadly you can't really wear the new included earhook style without the earbuds.

How about this for clever; If you’re training someone, all you need to do is get yourself a second DW headset (you can buy these without a base station and save $$$).  Simply place the headset to the base and it automatically conferences both headsets to the call.  The same feature also works if you have multiple users sharing the same phone (eg. sharing a reception desk).  When one user is finished they dock their headset and put it on charge, while the other simply starts their shift by ‘touching’ their headset to the base, which automatically pairs the two devices.  This is simply brilliant for medical offices, hot desk situations and any other job that involves sharing duties, because no-one really wants to share a headset! The headset even comes with a little area that can have a name tag, so headsets can’t be accidentally mistaken. If the desk is in use constantly, call us to discuss the best way to keep the batteries charged up.

The super fast charge is SO handy when (not if) you forget to dock it overnight. Most headsets take an hour or more to charge to 50% but with a DW in just 20 minutes you'll have enough battery to see you up to lunchtime. The DW Office ML has a 12-hour talk time (or 8 hours on high quality wideband), so even the heaviest user won’t run out of juice. Like the vast majority of Sennheiser products, this headset features ActiveGuard technology to make it G616-compliant. G616 is an Australian OH&S guideline created to protect phone users from loud, potentially harmful noises. These ‘acoustic shocks’ are transmitted down phone lines as a result of electricity spikes, weather conditions, transmission faults and the like. Failure to comply with G616 guidelines can result in fatigue, anxiety or temporary/permanent hearing loss, but Sennheiser’s ActiveGuard means you’ll be protected whenever you are using your headset.

The Not-So-Good

As durable and flexible as the Sennheiser DW Office wireless headset is, if you want an over the head wearing style then we recommend the more durable Sennheiser DW Pro 1 and Pro 2 (they were designed with call centre agents in mind.....). The only thing the Sennheiser DW Office doesn’t do is work with your mobile phone.  If you’re after a headset that caters for your mobile phone as well then the latest Plantronics Savi W700 series or Jabra Pro 9470are all excellent.  However, it is very important to note that these will not work with your mobile phone when outside of the office.  If you are after a headset that works when you’re on the go too then you simply must check out the Jabra Pro 9460.  Also, if you want to get the most from this headset, you’ll need to fully read the instruction manual.  But don’t worry, it’s straightforward and easy to understand and our friendly staff are just a phone call away.

The Verdict

If you want flexibility of wearing styles and the best sound quality around, look no further - you have found your headset. Even if you don't currently need the computer compatibility, it's worth the extra few bucks for peace of mind. If Sennheiser hadn’t released the DW Pro 1 and DW Pro 2, it’d be fair to say this is almost an unbeatable headset.  The only reason you would upgrade to the Pro 1 or Pro 2 is if you want ultra noise cancelling or a binaural  (2-ear) wearing style.  Other than that, the DW Office is an outstanding choice.  We know not every boss will spend just a little more to buy this brilliant, productivity enhancing headset – but we hope that’s not the case for you.

SKU 1000532
(Previously: 504457)
Manufacturer EPOS | Sennheiser
Product Type Computer Wireless, Office Wireless
Superseeded By 1000598/1001021
Standby Time 100 hrs
Wireless Technology DECT
Talk Time 12 hrs
Warranty 2 Year
Wearing Style Over the ear + earbud, Over the head (one ear)
Connection Type Base unit to phone RJ (handset/headset port), USB
Software Compatabilty Dragon Naturally Speaking, MOC & Lync, Skype, Unified Communications, Voice Recognition Software, Windows, Skype For Business
Ear Cushion Material Leatherette
Speaker Frequency Response 150-6800Hz
Mic Frequency Response 150-6800Hz
Headset Weight 22g with earhook / 50g with headband
Coverage Range
Charge Time 20 mins = 50%, 1 hr = 100%
Conference Additonal Headsets 3
Coverage Range [Wireless] 180m
Best Use Noisy Office, Quiet Office
Application Desk Phone + Computer
Audio Qualities Enhanced (DSP) Digital Sound Processing, Mono sound, Noise cancelling mic, Noise protection, Wideband Audio, Wideband mic
This product is featured in Discontinued


  • Long distance wireless range – Up to 180 m (50-80m in a a typical office)
  • Talk time – 8 hours in wideband sound mode or 12 hours in narrowband mode
  • Intelligent fast charging – 20 minutes gives you 4 hours talk time
  • High comfort wearing styles – choose between mouldable ear hook and headband styles
  • Superior Sennheiser HD voice clarity - wideband for a natural sound
  • Intuitive user interface – mute microphone and adjust volume up or down
  • Protected hearing – ActiveGard™ technology protects against acoustic shock and sudden sound surges
  • Future proof - works with deskphone and computer
  • Intuitive and easy pairing – for desk sharing and phone conference.
  • Nameplate for headset personalisation

Manufacturers Description

DW Office is a singlesided DECT headset. Enjoy your calls in HD voice clarity and get natural highdefinition sound for superior voice clarity. Work safely ensured that the ActiveGard™ technology will protect your hearing. Imagine making every call in comfort, and being able to focus on what’s important: the conversation. DW Office connects to both desk phone and softphone.
  • Unique Premium Design – Crafted for comfort
  • High Comfort Wearing Styles – Choose between ear hook and headband wearing style
  • Intuitive user interface – Mute microphone and adjust volume up or down Sennheiser HD Voice Clarity – Wideband sound for a more natural experience
  • Full workday Talk Time – 8 hours in wideband sound mode and 12 hours in narrowband sound mode
  • Intelligent fast charging – 50% in 20 minutes gives you 4 hours talk time
  • Long Distance Wireless Range – In typical office building: Up to 55 m and in line of sight: Up to 180 m.
  • Protected hearing – ActiveGard™ technology protects against acoustic shock and sudden sound surges
  • Boosted productivity – Noise-canceling microphone filters out unwanted background noise
  • Desk phone & softphone – Switch from one communication channel to the other. One touch on the base station to select the channel you wish to call from
  • Intuitive and Easy pairing – For desk sharing and phone conference.
  • GAP compatible
  • EHS (electronic hook switch) only with accessories (e.g. EHS-cable)
  • Mechanical handset lifter accessory HSL 10 available
  • Softphone Call Control Software "HeadSetup" included on CD
  • Microsoft Communicator compatible
  • Automatic acoustic shock prevention with ActiveGardTM
  • EU/AU limit through DIP-switch
  • Nameplate for headset personalization
  • Headset Autolink switch on basis station

What’s in The Box

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Shipping & Delivery of the EPOS|Sennheiser IMPACT DW Office ML Wireless Headset (DW10ML)

All items are couriered for speed as well as security. There is an Australian wide flat rate courier fee of only $15 inc GST no matter how many items you order.

We will not dispatch items if you do not have a physical address and orders will only be dispatched within Australia. International Shipping is not available at this time.

You will always have the opportunity to see the full amount of your purchase, including delivery charges, before you confirm your order.

Why you should shop with Simply Headsets

  • Your details are safe with the highest 256 BIT security standards and we never keep your credit card details.
  • We're here to help you on 1300 889 728, whether you need a hand choosing the right headset or shopping online with us. Our friendly customer service team is available from 8:30am to 5:00pm, Monday to Friday (AEST).
  • Genuine Australian stock with 100% manufacturer warranty.
  • No surcharges on credit cards.

Support and Manuals for the EPOS|Sennheiser IMPACT DW Office ML Wireless Headset (DW10ML)

Looking for one on one support? Call our headset wizards on 1300 889 728 or you can learn more about our lifetime support here

Frequently Bought Together

BUNDLE: $170.00

This Item Has Been Discontinued

If you need help looking for an alternative then call us today on 1300 889 728

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