Simply Headsets Named 2024 AFR Customer Champion

Winning an award is always special, but when that award celebrates what you value most, it becomes extraordinary. At Simply Headsets, our mission has always been simple: to put customers first, providing them with unmatched support, tailored advice, and solutions that genuinely make their lives easier. 

That’s why earning a place on the prestigious 2024 AFR Customer Champions list means so much to us. This recognition celebrates organisations that go above and beyond to deliver exceptional value, and it reflects what we’ve been striving for since day one: keeping our customers at the heart of everything we do.

With over 89,000 happy customers and counting, we’ve built a reputation for service that truly stands out. One happy customer put it best: "AMAZING company! I placed an order on Sunday, received a follow-up call on Monday, and my item arrived on Tuesday! What more could a customer ask for?"

From solving problems that others can’t to building trust through genuine relationships, we’ve earned a reputation for service that truly stands out. But it’s about more than just service—it’s about creating experiences that leave our customers feeling supported and valued, every single time.

In this post, we’ll take you behind the scenes of what makes Simply Headsets a true customer champion. You’ll see how our commitment to care and innovation sets us apart and why we’re proud to lead the way in customer-centric excellence.

What Is the Customer Champions Award?

The Customer Champions Award, presented by the Australian Financial Review in partnership with Kearney, shines a spotlight on organisations that excel in delivering exceptional value to both customers and shareholders. It’s not just an accolade—it’s a recognition of businesses that go above and beyond to prioritise service, loyalty, and innovation.

Earning this honour isn’t easy. Organisations are evaluated on their ability to consistently create meaningful customer value while driving sustainable growth. The companies recognised aren’t just doing things better—they’re doing them differently. They stand out by rethinking how they operate, innovating where it matters, and staying deeply connected to their customers’ needs.

For us, being named a 2024 Customer Champion is an incredible milestone. It validates the customer-first approach that has been at the core of everything we do. In an industry often focused on price wars and volume, we’ve chosen a different path—offering expert advice, unparalleled service, and the kind of long-term support our customers can truly rely on. As one customer perfectly puts it "I doubt you'll find better prices than these guys, but if you do, you definitely won't find better service!"

This award is more than a reflection of what we’ve achieved; it’s a celebration of what we stand for. It recognises our dedication to listening to our customers, learning from their feedback, and consistently improving their experience.

What Makes Simply Headsets a Customer Champion?

At Simply Headsets, we believe that exceptional service isn’t just a nice-to-have—it’s the foundation of everything we do. Our inclusion in the 2024 AFR Customer Champions list is a result of the thoughtful, customer-focused practices we’ve built over the years. 

Here’s what sets us apart:

Free Lifetime Support for Every Customer

We don’t believe in one-and-done transactions. When you purchase from us, you’re not just buying a headset—you’re gaining a partner for the long haul. That’s why we offer free lifetime support for every product we sell, no matter how long ago you made your purchase.

Need help troubleshooting? Looking for advice on upgrading? Just have a question about how something works? Our Australian-based team is always here to help. Whether it’s a quick fix or a deep dive into finding the right solution, we’ve got your back.

"The customer service and support that Simply Headsets provide is exceptionally good. I was impressed and now choose them as a preferred supplier for myself and the organisation."

This isn’t just about solving problems—it’s about building trust and showing that we’re genuinely invested in your experience. Knowing you can call on us whenever you need to takes the stress out of technology, giving you peace of mind long after the sale.

At Simply Headsets, lifetime support isn’t just a promise; it’s how we show our customers they matter—every single day.

Expert Advice Tailored to Your Needs

We understand that no two customers are the same. That’s why we don’t rely on cookie-cutter solutions, sales scripts, or pushy quotas. Instead, our team of headset experts takes the time to understand your unique needs—whether you’re outfitting a large office, upgrading your remote work setup, or just looking for something simple that works.

Our team of headset experts brings unparalleled expertise to the table, with each staff member averaging over a decade of experience. We’ve personally tested and reviewed hundreds of headsets and often know the products better than the manufacturers themselves.

This deep product knowledge means we don’t just recommend what’s available—we help you find what’s truly best for your needs. If the best option for you happens to be the most affordable one, we’ll recommend it. If you need a product we don’t sell, we’ll point you in the right direction. It’s this personalised, no-pressure approach that’s earned us a reputation for honesty, reliability, and putting the customer first.

As one loyal customer put it:

"Time and time again I am consistently impressed with Simply Headsets. They have a large range of products as well as super knowledgeable staff. They have never let me down and I have no issues with taking their advice or recommendations."

By focusing on finding solutions that genuinely work for you, we’re not just helping you choose the right headset—we’re helping you feel confident in your decision. And for us, that’s what great customer service is all about: making sure you feel heard, supported, and valued every step of the way.

At the end of the day, our goal is simple: to make sure you leave with exactly what you need—and hopefully, a smile as well.

Market-Leading Customer Engagement and Follow-Up

When you buy from us, we don’t see your purchase as the end of the story—it’s just the beginning. We pride ourselves on staying connected with our customers long after checkout. From personal phone calls before dispatch to follow-ups 30 days after your purchase, we go the extra mile to make sure you’re confident and happy with your decision.

"Simply Headsets was recommended by a colleague. Found a headset with the features I wanted in less than 5 minutes, and had ordered a couple of minutes after that. Courtesy call - actual phone- call was amazing, and product was at my door 2 business days later. Can't ask for better than that." 

Those pre-dispatch calls aren’t just about double-checking the details; they’re a chance to ensure you’ve chosen the best product for your needs. And if something doesn’t feel quite right during your 30-day follow-up, we’ll work with you to find a better solution—because your satisfaction matters more than anything else.

This proactive approach means we often catch potential issues before they even have a chance to arise, saving you time and stress. It’s a level of care that’s rare in eCommerce but essential to the relationships we’ve built with our customers over the years.

For us, it’s not just about making a sale—it’s about ensuring every customer feels genuinely supported from start to finish. When you shop with Simply Headsets, you’re not just getting a product; you’re getting a team that’s invested in making your experience as smooth and stress-free as possible.

That’s what redefining customer care means to us: thoughtful, personal touches that turn transactions into relationships and ensure every interaction is one to remember.

Giving Back Through B1G1: Turning Every Purchase Into a Positive Impact

At Simply Headsets, being a customer champion means more than providing exceptional service—it means understanding what our customers value and helping them make a meaningful impact. Through our partnership with B1G1, we extend our commitment to care and purpose, enabling our customers to be part of a greater good with every purchase.

When you choose Simply Headsets, you’re not just buying a product—you’re contributing to projects that empower individuals and communities worldwide. Whether it’s providing clean water, funding education, or creating opportunities for growth, your purchase helps transform lives. This initiative aligns with our belief that businesses and their customers can work together to create positive change.

Customers tell us all the time that they appreciate knowing their decisions make a difference. By supporting B1G1, we offer you more than headsets—we give you the chance to join a movement of purpose-driven impact. It’s one more way Simply Headsets goes beyond expectations, putting your values at the heart of what we do.

Our Commitment to a Customer-First Company Culture

Being named a 2024 AFR Customer Champion isn’t just about our success—it’s about our incredible customers who make it possible. This recognition highlights the values and practices that set us apart, and it inspires us to keep putting our customers first while continually raising the bar for service and innovation.

Our internal culture is built on the same principles we bring to our customers: trust, empathy, and collaboration. This is embodied in our quirky but memorable company values, such as "Every day is Mother’s Day," which reminds us to treat every customer interaction with the same care and attention as if they were family. This mindset fosters not only a strong internal team but also long-term, meaningful relationships with our customers.

Looking ahead, we remain dedicated to blending innovation with purpose. From building a dedicated support portal to expanding our product offerings for hybrid and remote workplaces, we’re committed to meeting the evolving needs of our customers. And through our partnership with B1G1, every purchase will continue to drive meaningful impact worldwide.