Jabra Engage 45 SE vs Jabra Pro 920: Key Differences and Upgrades

For many years, the Jabra Pro 920 has been a trusted wireless headset for deskphones, known for its reliability, comfort, and simplicity. It’s been a workhorse for many businesses, especially in environments where employees spend long hours on calls. However, technology evolves, and now the Jabra Engage 45 SE is stepping in as the next-generation solution, set to release in late November 2024. This new model brings exciting improvements, making it a future-proof choice for busy professionals who need enhanced performance, security, and flexibility.
In this article, we’ll explore the key similarities between the Jabra Engage 45 SE and the Jabra Pro 920, as well as the upgrades that make the Engage 45 SE a superior choice for businesses looking to stay ahead in their communication setup.
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Overview of Jabra Pro 920
First introduced in 2015, the Jabra Pro 920 has long been a go-to wireless headset for deskphone users, offering solid performance at an affordable price. Designed for professionals who need hands-free communication, the Pro 920 delivers up to 8 hours of talk time and a 120-meter wireless range. While it only supports deskphone connectivity, it includes remote answering capabilities with the use of an Electronic Hook Switch (EHS), making it ideal for users who need to move around while staying connected to their calls.
Known for its durability and ease of use, the Pro 920 is a great entry-level option for businesses looking to introduce wireless headsets without breaking the bank. However, it lacks modern features like USB connectivity and enhanced security, and the non-replaceable battery means that when the battery life fades, you’ll need to replace the entire headset.
Explore the Jabra Pro 920 for more details on this reliable headset.
- Works With - Desk Phone ONLY
- Over head wearing style
- Up to 8 hours talk time
- Outstanding value
- 120m wireless range
- NB Battery cannot be replaced
Overview of Jabra Engage 45 SE
The Jabra Engage 45 SE is the next-generation wireless headset designed to meet the demands of today’s busy workplaces. Building on the strengths of its predecessor, it offers up to 13 hours of talk time and an expanded 150-meter wireless range, allowing users even more freedom to move around. The Engage 45 SE features wideband audio and a dual-microphone system optimized for speech clarity, ensuring every conversation is clear and professional.
This headset also sets a new standard for security with FIPS military-grade 256-bit encryption and DECT Security Step C certification, making it ideal for handling sensitive information. Unlike the Pro 920, the Engage 45 SE includes USB-C connectivity for faster charging and firmware updates, and its user-replaceable battery extends the headset’s lifespan, offering better long-term value.
With its lightweight design, modern materials, and enhanced comfort, the Engage 45 SE is built for all-day wear. Discover more about the Jabra Engage 45 SE.
- Works With - Desk Phone ONLY
- Over-head wearing style
- Up to 13 hours of talk time
- Outstanding value
- 150 meters wireless range
Jabra Engage 45 SE vs Jabra Pro 920: What’s the Same?
Before diving into the exciting upgrades, it’s important to acknowledge what hasn’t changed between the Jabra Engage 45 SE and the Jabra Pro 920. Both headsets maintain some of the key features that have made them popular for deskphone use.
Deskphone Connectivity
Both the Jabra Engage 45 SE and the Jabra Pro 920 are designed to connect seamlessly to deskphones, making them ideal for front desk employees, secretarial roles, and call-centric jobs. Whether you’re using these in an office or a customer service environment, both headsets provide hands-free deskphone communication.
Remote Answer with EHS
Both models support remote answering via Electronic Hook Switch (EHS) accessories, allowing users to take calls from their headsets without needing to physically interact with their deskphones.
Quality and Durability
Jabra headsets are known for their robust build quality, and both models deliver on this front. Whether you’re choosing the Pro 920 or upgrading to the Engage 45 SE, you’ll find durable materials that withstand daily use in high-traffic environments.
Key Upgrades with the Jabra Engage 45 SE
While the Jabra Pro 920 has been a solid choice for deskphone users, the Jabra Engage 45 SE takes things up a notch. Here are the key upgrades that make the Engage 45 SE a future-ready solution for businesses looking to enhance their communication setup.
Improved Talk Time
The Engage 45 SE offers a major upgrade in battery performance, delivering up to 13 hours of talk time compared to the Pro 920’s 8 hours. This improvement ensures users can handle longer shifts, back-to-back meetings, or high call volumes without the need to recharge, making it an excellent choice for demanding workdays.
Extended Range
With an extended wireless range of up to 150 meters, the Engage 45 SE provides greater freedom to move around the office compared to the Pro 920’s 120 meters. This improved mobility allows users to multitask, step away from their desks, or attend to other responsibilities while staying connected, all without compromising call quality.
Enhanced Security Features
Security is a growing concern in today’s workplace, and the Engage 45 SE takes it seriously. While the Pro 920 met DECT Security Step A standards, the Engage 45 SE goes further by exceeding DECT Security Step C standards and incorporating FIPS military-grade 256-bit encryption. This added layer of security ensures that sensitive conversations remain private, making the Engage 45 SE suitable for environments where confidentiality is key, such as healthcare, finance, and corporate offices.
USB-C Connectivity and Charging
The Jabra Engage 45 SE introduces modern connectivity options that the Pro 920 lacks. The Engage 45 SE’s USB-C port on its docking station allows for faster and more convenient charging. In addition, the USB-C port enables connection to a computer for controlling settings and performing firmware updates, adding flexibility that the Pro 920 cannot offer.
User-Replaceable Battery
The Engage 45 SE also features a user-replaceable battery in both its mono and stereo models. This means that when the battery reaches the end of its life, users can easily replace it without needing to purchase an entirely new headset—something not possible with the Pro 920, where a failing battery would require a complete headset replacement.
Audio Quality Enhancements
Both the Engage 45 SE and Pro 920 offer high-quality audio, but the Engage 45 SE takes it a step further with its wideband audio and dual microphone system that is optimized for speech clarity. This means clearer, more natural-sounding calls that help reduce fatigue and misunderstandings during long conversations.
The enhanced microphone technology ensures that voices are captured with precision, delivering smooth, professional conversations. This improvement is particularly beneficial for busy environments like front desks or call centres, where maintaining communication quality is crucial.
Jabra Engage 45 SE vs Jabra Pro 920: A Feature-by-Feature Comparison
Feature | Jabra Pro 920 | Jabra Engage 45 SE |
Talk Time | Up to 8 hours | Up to 13 hours |
Wireless Range | Up to 120 meters | Up to 150 meters |
Connectivity | Deskphone-only | Deskphone-only |
Remote Answering | Supported via EHS (sold separately) | Supported via EHS (sold separately) |
Security | DECT Security Step A | Exceeds DECT Security Step C with FIPS 256-bit encryption |
Audio Quality | Standard wideband audio with noise-cancelling microphone | Wideband audio with dual microphone system for enhanced speech clarity |
Battery | Non-replaceable | User-replaceable battery (mono and stereo models) |
Charging Port | Standard docking station | USB-C port on docking station for faster charging |
Comfort | Available in mono and duo options with headband style | Lightweight design with soft leatherette ear cushions; available in mono, stereo, and convertible variants |
Busylight | No | Yes, integrated busylight to signal ‘do-not-disturb’ |
Why Choose the Jabra Engage 45 SE?
The Jabra Engage 45 SE is more than just an upgrade—it’s a future-proof solution designed for businesses that need high-performance, secure, and flexible communication tools. Here’s why it stands out compared to the Jabra Pro 920:
-
Enhanced Talk Time and Range
With up to 13 hours of talk time and an impressive 150-meter wireless range, the Engage 45 SE ensures users can stay connected for longer and move freely around the office without interruptions. -
Superior Security
The Engage 45 SE exceeds DECT Security Step C standards and features FIPS military-grade 256-bit encryption, offering enhanced protection for sensitive conversations—ideal for industries like finance, healthcare, and corporate environments. -
Modern Connectivity and Future-Proof Design
The inclusion of a USB-C port for faster charging and computer connectivity allows for seamless firmware updates and device management, making the Engage 45 SE adaptable to future tech setups. Plus, its compatibility with the Engage 55 and Engage 65 bases means users can expand their communication setup as business needs evolve. -
User-Replaceable Battery
The user-replaceable battery in the Engage 45 SE offers greater longevity and cost efficiency compared to the Pro 920, where battery failure would require purchasing an entirely new headset. -
Comfort for All-Day Wear
With its lightweight design and soft, non-clamping ear cushions, the Engage 45 SE provides superior comfort, making it ideal for long shifts in busy environments.
For businesses seeking a headset that delivers both immediate benefits and future flexibility, the Engage 45 SE is a smart investment.
Future-Proofing Your Communication Setup
While the Jabra Pro 920 has served its purpose as a reliable, entry-level wireless headset, the Jabra Engage 45 SE brings significant improvements that make it the clear choice for forward-thinking businesses. With better performance, security, and flexibility, the Engage 45 SE ensures that your team stays connected, productive, and comfortable—no matter how your communication needs evolve.
Explore more about the Jabra Pro 920 and Jabra Engage 45 SE or give us a call on 1300 889 728 and let our headset experts help you find the right fit for your business today.