1. If you are purchasing your system directly and your deposit amount was made by credit card, you agree that the balance will be paid from the same credit card on the day of the main system (pabx) installation.

2. Any relevant manufacturers warranties are only for hardware unless otherwise stipulated.  Warranty claims do not cover labour, or any associated labour costs.  Our associated technical costs can be found on our website at ServiceRequestForm.pdf

3. Infiniti Telecommunications, does not purport to be, nor make any claims to be a telecommunications services provider for phone calls, data, mobile services or phone lines.  Our suggested provider options are simply that and you understand that we assume no responsibility for any  delays or additional charges, caused by your chosen  communications carrier.

4. All goods supplied remain the property of Infiniti Telecommunications until payment is made in full.

5. If for any reason your final system payment has not been made within 7 days of the installation of the phone system, we reserve the right to disable the operation of the  phone system until payment is made in full.  You also agree that a additional administration charge of 5% of total invoice amount will be applied.  

6. We reserve the right to use third party technical resources for the implementation of your solution.  In the event that we do, you agree not to contact this resource directly, nor employ this resource at any time for the life of your phone system.

7. You agree that our 14 day money back guarantee is voided  once you, or any authorised company representative, has signed the form titled 'installation satisfaction'. 

8. The bonus “Messages On Hold”, also referred to as “On Hold Advertising”, supplied with your phone system is only valid for 12 months from the date of your phone system “application form”.   At the end of this period if you choose not to continue with this service, please notify us by email or phone and we will organise to remove these “messages” at your cost.  Our associated technical costs can be found on our website at  ServiceRequestForm.pdf

8b. If you do not notify us at any time prior to the 12 month anniversary of the signing of your application form you will automatically enter into a further 12 month agreement at the Infiniti preferred customer discount rate of 20% less than the standard advertised price at www.onholdadvertising.com.au  

9. If the customer defaults in payment then all monies owing to Infiniti Telecommunications P/L shall be immediately due, payable and;

1. The debt will be subject to collection charges which will be added to the outstanding account of monies owing and interest rate under section 32 of the Supreme Court Act 1932 will be claimed up to and including the date which the debt is paid in full

2. A late payment fee of $250 including GST may be applied at Infiniti’s discretion is payment in full is not received by the due date.

3. All expenses incurred by the supplier in recovering the monies due inclusive of solicitor’s charges, debt collectors fees and disbursements, any costs or charges on relation to security documents and any fees on dishonour shall be a debt due and owing by the customer.

4. You agree to make access available to your premises during normal business hours for the removal of the phone system and other related goods provided by Infiniti.  Your deposit will be refunded less the installation and removal charges.

10. The performance, call quality and range of cordless phones provided with the phone system, or by the customer, are not the responsibility of Infiniti Telecommunications P/L.  Many external factors, beyond our control, can reduce the effective range and quality of cordless phones. These factors include but are not limited to bad weather, interference outside the premises or other machinery. 

11. Any quoted prices for system and installation are subject to a physical site inspection.  Any variations will be provided in writing to the customer prior to the commencement of any works. 

12. With particular reference to Alcatel phone systems, any “earthing” included in phone system quotations is subject to an earthing terminal being present and existing.  In the event this is not the case the customer will need to make one available at their cost for the works to be completed.  This is not a valid reason, and not a criteria to enact the money back guarantee. 

13. If you do not enter into a ongoing maintenance agreement specifying costs and service level agreements for the support and maintenance of your phone system, Infiniti Telecommunications P/L is not obliged to service your system within any time frame and can, in fact, refuse service. 

14. The site inspections we conduct are non-destructive.  They are visual and we do not remove equipment.  In the unlikely event unforeseen factors come to light during the actual installation, factors we’re not aware of, then you will be advised and any additional charges will be billable.  

15. If the customer disrupts the installation, by not being available on the scheduled day, or cancel installation within 24hours of the scheduled time, or inform us that some element is ready when it is not, then any additional time we incur, or any additional labour or visits required as a result will all be billable. 

16. If you cancel scheduled work within 24hours you will incur a cancellation fee of $200.

Infiniti Telecommunications reserves the right to change scheduled installation and service times and dates and is not responsible for any delays or costs that may result. 

Connection of new phone lines and alterations to phone services is the client’s responsibility.